Great property and location but poor service
Posted Jan 17, 2017
I recently completed a 2 day stay at this property. The hotel rooms are very nice and well kept. The location is only a few blocks from Temple Square, shopping and multiple restaurants. It is also just a couple blocks away from the arena. The service, however, is not great. Our TV was initially not working and it took >30 minutes for a maintenance person to come take a look when were told someone would come right away. We had pre-ordered breakfast which showed up > 30 minutes late. Multiple items that we requested did not come at all. Most concerning, our luggage was left out and completely ignored when we had requested it was held at the front desk prior to heading to the airport.
As a result, I'd probably opt to stay somewhere else in the future.