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Reviews of Marriott University Park

3.5 out of 5
Marriott University Park
480 Wakara Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Aysegul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It needs serious renovation, very outdated. The front desk staff are the meanest people I had ever seen in this business and $12 parking fee is insane, because this property is almost in the mountains.
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,friendly staff,clean . Better eating within hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a surgery at U of U. It was a convenient location with helpful staff, good food on sight, and very comfortable. Would stay there again, even if there's no medical reason!!!
Stayed 2 nights in Apr 2024
Response from Kai, Assistant Front Office Manager on Apr 10, 2024
Dear Carolyn Jo,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that your stay was comfortable and that you enjoyed our location, staff, and food. I will be sure to pass along your kind words to the appropriate department leaders, and we would love to host you again should your travels bring you back to Salt Lake City!

6/10 Okay

Adam

Stayed 2 nights in Mar 2024
Response from Kai, Assistant Front Office Manager on Apr 5, 2024
Dear Adam,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. Providing the highest level of hospitality is our number one priority, and I am sorry to hear that it seems your experience was substandard. I hope you choose to stay with us again should your travels bring you back to Salt Lake City so that we may provide you with a wonderful stay.

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service
It was ok.
Stayed 1 night in Apr 2024
Response from Kai, Assistant Front Office Manager on Apr 10, 2024
Dear Carl,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kai, Assistant Front Office Manager on Apr 2, 2024
Dear Gary,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed immensely
Stayed 4 nights in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 27, 2024
Dear James,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

4/10 Poor

Phil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 29, 2024
Dear Phil,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. Providing the highest level of hospitality is our number one priority, and I am sorry to see that it seems your experience was substandard. I hope you choose to stay with us again should your travels bring you back to Salt Lake City so that we may provide you with a wonderful stay.

6/10 Okay

Craig, Moorhead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for University Events..I was in town to see a show my son was performing in at the U. Room was clean and comfortable. No complaints…would definitely stay there again. My only complaint was having to pay an outside vendor for parking. Very tacky in my view. Either add the parking to the price of the room..or better yet comp it.
Stayed 2 nights in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 27, 2024
Dear Craig,Thank you for taking the valuable time out of your day to leave us feedback on your stay. I am delighted to hear that you enjoyed your stay overall and that your room was comfortable.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations with our parking set-up. I will pass along your feedback about the method of payment for parking to the appropriate members of our hotel leadership team. I hope you choose to stay with us again, as we would love to host you should your travels bring you back to Salt Lake City.

8/10 Good

Fils

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 17, 2024
Dear Fils,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

6/10 Okay

RAUL

Traveled with family and small children
Disliked: Cleanliness
was dirty bathroom, hotel try to charge for parking, when we make the reservation, nothing about this charge was mentioned.
Stayed 1 night in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 15, 2024
Dear Raul,Thank you for taking the valuable time out of your day to provide us with feedback on your stay. Providing the highest level of hospitality is our number one priority, and I sincerely apologize that we failed to meet your expectations. I will pass along your feedback about the bathroom in your room to our Housekeeping leadership team so that they may take appropriate action. I am sorry that our parking fees came as a surprise to you. Our additional charges for parking a car are posted in our Property Amenities. I hope that you will consider staying with us the next time you return to Salt Lake City so that we may have the opportunity to provide you with an excellent stay.

10/10 Excellent

Ranae

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very great view of the valley from our room
Stayed 1 night in Mar 2024
Response from Kai, Assistant Front Office Manager on Mar 12, 2024
Dear Ranae,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed the view from your room and your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Krithika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Kai, Assistant Front Office Manager on Feb 22, 2024
Dear Krithika,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

8/10 Good

Mark, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker is in the closet. My room rate did not include parking so I used their QR code to pay $12 per 24 hours. Free Wi-Fi 13 Mbps. The hotel moved me to a quieter room away from a large, cheerful, and noisy school group. The hotel bar was OK. Consider offering at least one mocktail in the hotel restaurant. The fridge was set too cold and froze my leftover food. Suggest recycling bins in the lobby or on each floor. And cashless tipping.
Stayed 2 nights in Feb 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Mark,Thank you for taking the valuable time out of your day to provide us with detailed feedback on your stay with us. I am sorry to hear of your experience with the in-room mini fridge freezing your food, and I will ensure the appropriate members of our Hotel Leadership Team are aware of the issue you experienced as well as your suggestions. Thank you once again for providing us with this opportunity to better our guest experience, and we would be delighted to host you should you chose to stay with us again.

8/10 Good

Aelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay while visiting my Ute and watching the Women's Basketball game. Staff very friendly and kind. Room was clean and welcoming. Nice to have a breakfast option with the onsite restaurant or Starbucks right in the lobby.
Stayed 2 nights in Feb 2024
Response from Kai, Front Desk Supervisor on Feb 16, 2024
Dear Aelyn,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Small room but adequate for our needs. Nice gym
Stayed 1 night in Feb 2024
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Patricia,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to see you next time your travels bring you to Salt Lake City.

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check wait was annoying given I got 3 emails wanting to up charge me $50 for early checking. Then had me wait until 3 to check, started tapping on my door at 8:30 in the morning when check out is 11. So basically they want your stay to be less than 8 hours for their convenience not yours!
Stayed 1 night in Feb 2024
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Thomas, Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I sincerely apologize for the inconvenience caused to you by those promo emails, and I have informed our Housekeeping Team leadership of the interruption to your stay before your designated check-out time so that they can use it as a teachable moment to ensure no-one else encounters this issue.

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay but wish they had a microwave
Stayed 2 nights in Jan 2024
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Carmen,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay, and I will pass your feedback regarding microwaves along to our upper management. Hopefully we will be able to add them to our list of in-room amenities after our upcoming room renovations are completed!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Matthew,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to host you again should your travels bring you back to Salt Lake City.

2/10 Terrible

Elizabeth

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Blood on the sheets an very small room. King size bed an no room.
Stayed 1 night in Jan 2024
Response from SL on Feb 7, 2024
Thank you for letting me know this. We use an outside vendor - I will be contacting them.

10/10 Excellent

Jerry

Stayed 1 night in Jan 2024
Response from sl on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 Excellent

Monica, Edmonds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location near the university. Close to 215 to get to ski areas Close to downtown for dining options
Stayed 2 nights in Jan 2024
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very responsive and with professionalism always. Room was clean upon arrival. The gym was very clean as well. I had no complaints with this hotel. very happy and will return again to this hotel.
Stayed 4 nights in Jan 2024
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 Excellent

Jerad

Stayed 3 nights in Jan 2024
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Jerad,Thank you for taking the time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to see you again the next time your travels bring you to Salt Lake City!

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

8/10 Good

Christy

Stayed 1 night in Jan 2024
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

6/10 Okay

Margie

Business traveler, Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am sorry to see that it seems your experience was substandard, and I hope that we can provide you with a better stay experience should you choose to visit us again.

6/10 Okay

stacey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am sorry to see that it seems your experience was substandard, and I hope that we can provide you with a better stay experience should you choose to visit us again.

10/10 Excellent

Nan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff across the board, from front desk to restaurant servers.
Stayed 7 nights in Dec 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very safe place to take your family. The beds were very comfortable.
Stayed 2 nights in Jan 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Richard,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 Excellent

Abigail

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe and comfortable while staying here which is key to recovery from medical procedures. We will be staying here again in the future!
Stayed 1 night in Jan 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Abigail,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I'm delighted to hear that you felt safe and comfortable with us during your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 Excellent

Christopher

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Christopher,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kai at the reception was great and memo at maintenance was so much help for us. Great service overall
Stayed 1 night in Dec 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Mauricio,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that we were able to provide you with great staff service and an enjoyable stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Kirstee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Kirstee,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Kirstee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Kirstee,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Kirstee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I use this hotel one to two times a month, and they always have great service and a clean environment. It is easy access to the U of Utah and the Medical Centers, which I appreciate.
Stayed 1 night in Dec 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear Kirstee,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and I'll be sure to pass along your compliments to our Housekeeping leadership team. We look forward to hosting you again should your travels bring you back to Salt Lake City!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Kai, Assistant Front Office Manager on Feb 21, 2024
Dear James, Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 Excellent

Helge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You charge for parking? Isn't that absurd?
Stayed 1 night in Dec 2023
Response from Kai, Front Desk Supervisor on Feb 7, 2024
Dear Helge,Thank you for taking the valuable time out of your day to provide us with feedback. I do apologize that the charge for parking caught you by surprise, as I am sure that was a frustrating experience. We have charged for parking in our lot since January 2023 because comparable hotels in the Salt Lake City area also charge for parking. We list on our hotel profile that parking is at a charge of 14 USD per day.

8/10 Good

Daryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but disappointing-money hungry
The beds were comfortable, room was clean and it's nice to have access to food, drink and other amenities but they are expensive! This is the first hotel I've ever had to pay for parking and I travel often. The parking had to be paid for on a phone app, it's a good think my sister and I took my parents to this appointment... they don't have a smart phone. The restaurant was nice and had great service but the prices were very high. Breakfast was not included with the room and it was expensive so we opted for the café down the road. The front desk did what they had to for check in but provided no extra information, we had to go back down to have a key programmed because it didn't work and to get wifi information because it was not provided.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is #1
My father was at the hospital nearby and the Marriot helped me feel comfortable during a very stressful time.
Stayed 2 nights in Dec 2023

6/10 Okay

Lani

Traveled with family
Disliked: Amenities
I am booked a concierge level which was highly disappointing when compared to my previous experiences with this class of room. It was on the ground level & less than lower hotels offer for guests at their entry - no chg from morning to night as it wasn't attended. Nothing more than hot water & coffee, dry cereal, fruit & a few nuts in a bag plus a few sodas on a Sat night. Hotel is not finished being remodeled & this wasn't clear. Only one elevator functioning. Low toilet, damaged bathroom flooring & possible mold going into bedroom. Few towels. No review of amenities or assistance to speak of at chk in. Party on concierge level & the bar wasn't attended either so guests wanted us to serve them & advise about smoking. Very dark parking area, no luggage carts & return about 8:30 pm left us with the main door turned off and had to push the round guest door with food. Ugh. All around VERY disappointed. Reservation requests not met with xtra pillows and room away from elevator and common amenities despite being relatively low occupancy. This is a hospital heavy area --- not good service for those in need with inattentive staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! Would definitely stay again!! Nice friendly staff, clean!
Stayed 1 night in Dec 2023

6/10 Okay

Isaac

No quite messaging me
Response from Kai, Front Desk Supervisor on Feb 16, 2024
Dear Isaac,Thank you for taking the valuable time out of your day to provide us with your feedback. I am sorry to hear that your experience was less than satisfactory, and I have passed your feedback about receiving too many messages along to upper management.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service
Close to the hospital
Response from SL on Feb 7, 2024
Glad to hear you enjoyed your stay.

4/10 Poor

Samantha

Traveled with family
Disliked: Property conditions & facilities
The property is under renovation which we weren't aware of. The hotel is a mess. Only one elevator works and when you have a baby in a stroller it takes forever to utilize the elevator. We waited 30 minutes at the elevator to leave. As a mom with a baby and currently pregnant I was not impressed. Also the beds are awful! They're full size and hard as a rock.
Stayed 1 night in Nov 2023

2/10 Terrible

Wendy

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was tiny. The bathroom had mold and mildew growing in the crevices of the shower. It was noisy. All night long some kind of water drainage backup was happening in our shower…not sure where from but it kept gurgling and filling with water from the drain. The curtains wouldn’t closed properly so we had lights shining in our room all night from the parking lot. Pay to park, pay for internet access. It was a lot of nickel and diming for a building in such poor repair and care. The front desk staff was pleasant during check in. Other than that, this was a terrible stay.
Stayed 1 night in Dec 2023

6/10 Okay

Elisha

Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 1 night in Nov 2023