Interior detail

Reviews of Comfort Inn Murray - Salt Lake City South

2.5 out of 5
Comfort Inn Murray - Salt Lake City South
440 West 5300 South, Murray, UT

Reviews

7.0

Good

Rating 10 - Excellent. 280 out of 1012 reviews" "
Rating 8 - Good. 267 out of 1012 reviews" "
Rating 6 - Okay. 189 out of 1012 reviews" "
Rating 4 - Poor. 132 out of 1012 reviews" "
Rating 2 - Terrible. 144 out of 1012 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to traveling, we arrived close to midnight but I was told to wait in the car because the room wasn't ready. At MIDNIGHT. I came back and saw the people walking with sheets like they just ran into a room and quickly changed them. The next morning, there was no shampoo in the bathroom and when my husband mentioned to the front desk, the lady all but rolled her eyes and gave her the little travel size ones, never saying anything else. Later, he also asked for towels for the pool and the lady was passive aggressive and irritated and told him he could only have 2 because everyone decided to use the pool at the same time. Were we supposed to apologize for using their amenities? If you're in a room on the bottom floor you can hear every movement, step and mattress creak from the floor above. Will never stay at this place again.
Response from Manager on Mar 26, 2024
Sorry, about your bad experience. The things have beeen noyed and conveyed for correction.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. We had one small issue where our TV didn't work but the guy at front desk came and fixed it right away. Was so kind. It really was a great stay. Breakfast was great and the kids had fun at the pool. We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Thank You!

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thank You!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thank You!

4/10 Poor

Caleb

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property it self was definitely unsanitary and I could hear mice in the walls and see the stains where whatever was living in the wall was urinating. I heard everything from the rooms next to me, upstairs, and in the hallway. There was a lingering smell in the hallway that lingered in the room. The staff were okay, but when we explained that there were mice in the walls they just said that’s what comes with the season as if it was normal.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
This is very interesting review. Unsanitary, mice in the walls, wall stains, lingering smell and what not. We checked the room after you checked it was full of trash, bad smell and stained linen. This speaks of how serious we should take your observations.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s was nice
Stayed 5 nights in Mar 2024
Response from Manager on Mar 17, 2024
Thank You!

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Here at for a 2 night stay! Staff was friendly and rooms were clean.
Stayed 2 nights in Mar 2024
Response from Manger on Mar 14, 2024
Thank You so much for the recognition. Hope you have a pleasant stay.

8/10 Good

Bee

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Thank You !

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn was better than some "higher end" Hiltons I've stayed in. I was pleasantly surprised. The room was so clean. The amenities were perfect. My only complaint, I was horrified to walk in the restroom and see the toilet paper turned backwards! Lol Seriously, I would stay here again and recommend this hotel highly. Great location too!
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Thank You, Nicole. Hope to see you soon.

10/10 Excellent

Maite, elko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the hospital
Stayed 2 nights in Feb 2024
Response from Manager on Mar 4, 2024
Thank You so much for your remarks

6/10 Okay

James

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Right by the road and very high traffic through the night
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Grateful for you stay

4/10 Poor

Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Thank you so much

8/10 Good

Dustin

Liked: Staff & service, property conditions & facilities
Solid.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 2, 2024
Grateful

4/10 Poor

Natalie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in our room was broken and front desk said “sorry”… nothing was done about it for our entire stay. Overall room felt grimey. Security cameras do not work at this hotel! We asked about something in the parking lot and were told “sorry, call the police if you have a problem because our cameras are not working”. Add unsafe to the list.
Stayed 3 nights in Feb 2024
Response from Manger on Feb 28, 2024
We are really very sorry about your bad experiece.

4/10 Poor

Amelia

Traveled with family
Disliked: Cleanliness, staff & service
When we got to our room the bathroom was not clean everything in the room was beat up holes in the curtains the glass was broken in our window. It you touched the glass it could have cut you since it was so broken. It was not what I expected with a comfort inn.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
We are sorry for the bad experience.

8/10 Good

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean and great breakfast. Property was dated.
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for the review, it means a lot for us to improve upon further.

6/10 Okay

Tracy E.

The pool area was cold and uncomfortable to use
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Thanks for your stay. We will take care of the complaints you made.

10/10 Excellent

Jackielynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good safe place . It was clean. The breakfast was good. But if you’re looking for fancy this is not it. But a good place to stay that is on a budget this is a good option.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Thanks for the remarks, it is aways our pleasure to care care of our special guests.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers don’t drain lady at counter was extremely unprofessional
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
We are sorry about your bad experience.

8/10 Good

Randy

Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Thank you so much for staying. Hope to see you again.

4/10 Poor

Tom

Stayed 5 nights in Feb 2024
Response from Manager on Mar 21, 2024
Thank you, Tom.

4/10 Poor

Hayley

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The guy at the desk when checking in was not polite. I had reserved disabilities accessible room. Upon arrival he looked at us said why do you need this room, legally i dont have to tell him why i reserved that room. He then said you dont need a accessibility room and changed the room without giving me say.. very rude and illegal! He gave me a room that was smaller then what was paid for,and in poor condition! Walking around the property it was dirty, lots of damages! Our room had major issues with flooring and the floor was squishy in spots! Unfortunately had to say for the night but would strongly recommend finding elsewhere!
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
We are very sorry for the unpleasant incident.

2/10 Terrible

Bonnie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The receptionist: A. spoke my room number out loud when he handed me my room key. B. Had to go back and ask for the internet code. C. When back again for another room key, only gave one for two people, and he was asleep and snoring in a chair. 2. The four pillows were only 14”by14”, not standard size, nor king size for a king size bed. 3. The shower water power was extremely weak. 4. The shower drain was clogged and draining poorly.
Response from Manager on Feb 4, 2024
It seems that you had a bad experience with us. We apologize and the complaints have been noted.

8/10 Good

Guy, Englewood

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2024
Response from Manager on Feb 4, 2024
Hope to see you again

10/10 Excellent

Vikki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice at check in and was very clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Thanks for the recognition, it means a lot.

10/10 Excellent

Stacee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to everything. Very safe
Stayed 1 night in Jan 2024
Response from Manager on Jan 21, 2024
Thank you for staying.

10/10 Excellent

Tilek

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
We are happy as you liked our place, hope to see you again.

2/10 Terrible

Timeka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 21, 2024
It would have been much appreciated if you could have given us more details so we could make things better for you.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable and quite. There was no very good pressure in the shower.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Thanks for the recognition, plz

4/10 Poor

cesarina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were uninterested in helping and solving our problems with vending machines and room necessities, the trimming and baseboards were poorly finished exposing cavities and cold air, the doors to the coat dresser were off the tracks and wouldn’t move, and after having provided only four small decorative pillows, the staff were not willing to provide more. The breakfast was cheap and barely edible, and all in all the experience was poor.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 15, 2024
We are sorry that you had a bad experience with us. We have 4 pillows in one room with king bed. The break fast is as per the brand standards and is good for the price we rent you room.

10/10 Excellent

Lorrie

Stayed 1 night in Jan 2024
Response from Manager on Feb 4, 2024
Thanks for the recognition.

2/10 Terrible

Michael, Roosevelt

Disliked: Staff & service, property conditions & facilities
There was construction at the front doors and signs said use side doors. All the side doors were locked! Had to call the hotel to get let in to check in. The staff is rude and acted put out that they had to come open the door. Rooms were descent for the money. The breakfast was terrible! One of the staff members sits and stares at everyone the whole time you eat and made it very uncomfortable.
Stayed 1 night in Jan 2024
Response from Manager on Jan 15, 2024
We are upgrading for you all to have a first class experience, its all completed now. The staff member in the break fast area is to help you and not for the purpose you explained, plz.

10/10 Excellent

Emilia

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Jan 15, 2024
Thank You so much!

6/10 Okay

Kay

Stayed 2 nights in Dec 2023
Response from Manager on Jan 24, 2024
Thanks, Kay.Hope to see you again.

6/10 Okay

Melissa, Salida

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated and unclean carpets. Sink back splash not clean. Typical breakfast. This stay was fine for the price, but would most likely not stay here again.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Your observations made mean a lot. Breakfast has to be typical and cant be lunch or dinner.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Feb 4, 2024
Thnak you so much.

8/10 Good

Tom

Liked: Cleanliness, room comfort
Room was cold, but the heater was too hot at night. We took the covers from the other bed to keep warm at night without the heater. No maid service on Christmas day.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 27, 2023
Thank you for your feed back. Hope to see you again.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Thanks for your feedback it sure help us a lot to stay up to the mark.

2/10 Terrible

Alvaro

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manger on Dec 24, 2023
Thank You

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities
Property was under construction, room was good the staff was great. I really enjoyed the hot tub. Thank you for a nice visit.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Thanks for your stay and recognition.

10/10 Excellent

Kelley

Traveled with family
🤗
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Thanks for staying with us. Hope to see you again.

2/10 Terrible

Kimkh

Stayed 1 night in Dec 2023
Response from Manager on Jan 15, 2024
We wish if you have given us details, plz.

10/10 Excellent

Shasta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Thank you for your review and hope to see you again.

10/10 Excellent

lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Thank you for the recognition

8/10 Good

Awo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on Dec 12, 2023
Thank you!

6/10 Okay

Valerie

Liked: Amenities
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Manager on Dec 21, 2023
It was a pleasure having you stay with us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Thanks for your review and hope to see you again, plz.

10/10 Excellent

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
Thank You so much!

8/10 Good

Al

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
TV in the room would not work. Desk clerk made good effort to get it corrected but she was not able to do it. Again I say...good effort. Not really anyones fault at the hotel. Obviously the last guest in the room failed to report it.
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
We are so grateful for your understanding, still very sorry about the TV. Hope to see you again.

8/10 Good

Forrest

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay both times
Stayed 2 nights in Nov 2023
Response from Manager on Nov 20, 2023
Thanks for staying with us, hope to see you again.