It was Fine Till...
Posted Feb 5, 2017
I stayed at the hotel bc for the price and somewhat convenience to Sundance. Being the 1st time going to Sundance and on a tight budget, this was a good option. I thought the FREE shuttle would pick me up when I got there at 9pm at night but it turned out they stop pick ups from airport to hotel at 8pm. I wish I would have known. I took an Uber instead and spent $10. Annoying.
Next day, they made it up by taking me to the train/Tracks so I can get around Salt Lake City and the Festival instead of waiting for the bus. That was nice & accommodating.
Later that night, a Front Desk staff couldn't find me on the system. He finally found me (even thought I showed him my itinerary) and gave me my room key as if it bothered him. But, what lowered their ratings was the following. I checked out at 9am and was waiting for my friend in the lobby to pick me up. Turned out my friend would pick me up in 1.5hr later so I asked the staf if i could be go back in and wait in my room. He said no because I had check out. So I figured to wait in the pool area instead and charge my phone. Finally, I friend text me he was getting closer so I went back to the lobby area to wait to see my friend. As I waited (approx 5-7min), that guy asked what I was doing in the lobby, mind you, I was not interrupting and there was no one in the lobby, I told him I was waiting for my friend. He then looked at me and said with irritation..."well, how much longer"? How rude. I wasn't doing anything wrong. Same guy!