Ratings based on 242 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

did not stay there

Posted Mar 7, 2017 on Orbitz
Pros: Location was close to convention center
Cons: honor reservations
Location: close to convention center and several eateries.
I made the reservation (and paid for it) a month in advance. When I arrived at midnight, after a long day of travel, I was told they didn't have any rooms. I was told they would provide a room at another hotel, handed a voucher, and given instructions on how to walk to that hotel.
Comment from Hotel Management
Mar 10, 2017 by Kristofer, Hotel Management
We are so sorry to have put you in this position - the management of the hotel does everything we can to prevent this from happening and it is very rare that we are unable to honor a reservation. Please let us know if we ever get a chance to make it up to again in the future and you give us another chance.
2 out of 5
by Lay

Good location but poor housekeeping

Posted Mar 7, 2017 on Hotels
Housekeeping dismal and sinks backflow with disgusting black slush.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Eew - that sounds horrible. We are so sorry that you had to deal with what sounds like a backed up garbage disposal. With full kitchen suites, our housekeeping service includes loading the dishwasher and it sounds like this room may need some maintenance. Thank you for taking the time to provide us with feedback. I hope you give us a chance to make this up to you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Posted Feb 27, 2017
Pros: Size of room and 2 bathrooms.
Cons: Needs better Sheets and a new sofa in the sitting area.
Location: Great Location for food and pubs.
Overall it was what I expected. Nice but not luxury. Perfect for 2 buddies on a ski trip.
Comment from Hotel Management
Mar 10, 2017 by Kristofer, Hotel Management
Thank you for taking the time to share your experience. The hotel completed a 8.5 million dollar remodel in fall of 2014 that included Marriott's latest bedding and decor. We also just recently purchased all new sheets for the hotel.
3 out of 5
by Huy

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Kristofer, Hotel Management
Thank you for your feedback - we appreciate you staying with us.
5 out of 5
by Gemma

Close to restaurants, pubs and conference center

Posted Feb 14, 2017 on Hotels
This hotel was great. Lovely to have full kitchen with all pots and pans and plates etc. went to Trader Joe's around corner and stocked up. Our room was next to busy road so wasn't very quiet but was very comfortable.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for your feedback - we will pass on your compliments to our hard working staff. The down side of being located in the heart of downtown is we do encounter some road noise on the west side of the main building. When you return on your next trip give our 2nd building a try.or ask the front desk if an interior room is available.
4 out of 5
by A verified traveler

My first dirty room!

Posted Jan 14, 2017 on Hotels
Just walking in and to my room, I noticed grounds and public areas not super clean. Was pretty upset when I got my room, walking in at 1am just wanting to sleep, noticed none of the surfaces were wiped down. When I saw there was dried urine on the toilet seat, not a stain, but dried urine, I was done. This has never happneded to me, and I travel often. Was satisfied when they able to give me another room. They apologized and I was in a new, CLEAN room in no time.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Oh no - we are so sorry to hear of your experience walking into your first room - clearly something got missed, and you are right - that is not acceptable. Our housekeeping staff is kept to a very high standard as part of the Marriott Brand and we work to uphold that standard.
4 out of 5
by A verified traveler

Posted Dec 25, 2016 on Hotels
Only negative was noise from the street. Hotel did provide ear plugs.
5 out of 5
by A verified traveler

Wonderful Hotel Experience

Posted Dec 18, 2016 on Hotels
This hotel is just close enough to be convenient to many activities to walk to and far enough away to not feel we were in downtown.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for taking time to provide our travelers with your insight. We enjoyed hosting you!
5 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your feedback
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Friendly and clean great place to stay we have actually booked another stay during Christmas here
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your feedback - we look forward to hosting you again!