The building is old. Our room entrance door is very hard to lock, lucky we were only staying one night. Some lights are out. Handle of bathroom door is broken. This hotel really need some maintenance. We told the staff about the entrance door when checking out. She told us our room has just been renovated. Poor renovation work.
Comment from Hotel Management
May 10, 2016 by Travis Lindquist - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Residence Inn Salt Lake City Sandy with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.
As you noticed, we are currently under stage one of our renovation. We are very much looking forward to phase 2, which includes new doors and locks. Once we are finished with all stages of the renovation we believe it is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Residence Inn Salt Lake City Sandy on your next visit to Sandy so that we can better deliver upon the guest experience you deserve.