Lunch and dinner served, American cuisine

Reviews of Salt Lake Marriott Downtown at City Creek

4 out of 5
Salt Lake Marriott Downtown at City Creek
75 S West Temple, Salt Lake City, UT

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1007 reviews" "
Rating 8 - Good. 273 out of 1007 reviews" "
Rating 6 - Okay. 125 out of 1007 reviews" "
Rating 4 - Poor. 89 out of 1007 reviews" "
Rating 2 - Terrible. 39 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Mar 2024

2/10 Terrible

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room, clean, quiet. Outstanding staff. The restaurant was below grade however.
Stayed 6 nights in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Taya

Stayed 1 night in Feb 2024
Response from Property Management on Mar 26, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Nikhil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room dining was very convenient and prompt. All the staff very tentative. The gym was clean and well equipped and felt very nice. I had a great experience.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Amy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Okay

Cody

Stayed 3 nights in Feb 2024
Response from Property Management on Mar 26, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room had no heat and our shower had no hot water.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

4/10 Poor

katie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed here for the connivence as we were going to The Hunting Expo. We have stayed here many times. The room was completely overpriced I’m sure because of the events happening with the expo. We had No hot water and no water at times. I tried to shower and the pressure kept shutting down to no water coming out and it would keep going cold when it did start back up. Very annoying. We won’t be staying here again! We will choose elsewhere for our stays in salt lake .
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 Terrible

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I’ll start off with the good. Close to shopping and it was clean. Bad: They couldn’t find our reservation so we couldn’t check in till they found it on the “backside”. It was so loud, you could hear the people outside talking all night, it sounded like they were in your room. You could hear the car driving and honking all night. Beds were hard and uncomfortable. Oh and you have to pay for parking. Would never stay here or recommend it.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from Property Management on Mar 26, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
It was good
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Lorena

Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a hockey tournament. Early games. We had to be up at 4:30 am to be out of there by 5:15 am. It was freezing in the room so I wanted a hot nice shower to wake me up. After letting the water run with dial on completely hot for 15minutes. The water was freezing. So I tried the sink. Same thing. I called down to front desk and she had no clue why. I said I paid $300 for this night and I can’t even take a warm shower? It was very frustrating. What little time I was at the hotel it appeared to be very nice and clean.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice
Response from Hotel Management on Jan 17, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Crystal

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was outstanding. The staff & facility are top tier.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

CJ, Monrovia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Tigran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and location was great, middle of the city next to the mall. Everything was just right about this hotel and I will definitely will stay again.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Ibrahim Menendez

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 26, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long walk to find it. (Luckily the name is in bright red letters on the hotel) The hotel was a friendly respite for me to relax a bit before moving on to my next destination. Which is college of course. So I needed the good meal and the rest. I appreciated the stay.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Good

Ismael

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

shalini

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

6/10 Okay

Kaaren

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a special occasion so I got a room with a terrace overlooking the city. The room looked clean and smelled clean. I went to open the terrace door and it wouldn't budge. It weighed a TON and it was metal on metal on the bottom. The top of the door would tip a little when you pushed on it but it took two of us to SCRAPE the door open. We could barely get it closed. The rooms have been remodeled at some point but someone didn't get the memo to change out the doors. The shower was nice but the grout and sealant around the bottom were discolored and missing in some places. Just a heads up, they charge you for wifi, the cable channels sucked, and while they give you access to login to your Netflix account on the TV we were only able to get the option to work once during our stay. Parking is not free but unless you want to walk a mile to get to your car its best to park there. When I approached the staff about the issue in our room they did waive our parking charges which I appreciated. The rest of the hotel was nice and clean though the halls and elevators often smelled of cigarette smoke. We loved having such easy access to City Creek Mall. Great food and it's beautiful at Christmas time! Overall it wasn't a total bust, I just expected better for over $200 a night. I had to work so having access to their wifi would have been nice. If you want easy access to downtown then this is an option. Oh! and I highly recommend AquaTerra for dinner!!
Response from Hotel Management on Jan 2, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a block and a half from entrance to Temple Square. Excellent location!
Stayed 5 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Joshua d

Liked: Cleanliness, staff & service, property conditions & facilities
So this is a beautiful hotel and very Scenic. The bed was super soft and They have room service and a gifshop but its super expensive. The tv has 50 channels ish, and it is not a smart tv. The tv glitches out some times as well. You can walk to almost every store, restaurant, or tourist location im sad you have to pay for parking and its not included in the stay. For anyone that is staying their its $23 usd per day and they have to hold money on a card even if its paid in full. If i could do 1 out of 5 its a 3.7
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Jen

Traveled with partner
Fast friendly staff. Celebrating anniversary and the desk clerk upgraded us. Beautiful hotel.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for the amazing feedback on your recent experience with us! We are honored to have played a part in making your anniversary trip so special. We look forward to welcoming you back to our property in the near future!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & quiet. Great location that's walkable to shopping, dining, & tourist attractions. It also has a great 24 hour gym.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we were late for the breakfast and it was part of the room package the Cold Stone stayed open so we could still eat
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Marjalisa

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a marvelous hotel very close to Temple Square in downtown Salt Lake City. It's next to the City Creek shopping center, so everything there is convenient as well. Check-in was quick. The lobby was beautiful, I especially enjoyed the fireplace. The staff was kind. The room was nice and the bed was comfortable. I'm glad that I stayed there and I recommend it to anyone.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for your review, Richard! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ladislau Alin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Gary

The room wasn’t clean, nor did they come in to clean.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Raelee

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Linda

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are recently renovated and are in good shape, but the lobby does need some renovation, the lighting makes it look a little bit gloomy. Ask at the front desk for a detailed list of charges, i was "accidentally" charged for parking and a 18 dollar room service sandwich ended up being 28 dollars.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Raisa

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Don

Traveled with family
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Christin

Traveled with partner
Liked: Property conditions & facilities
Nice clean hotel with friendly staff. The parking is convenient, but you have to pay $22 per day which is pretty pricey for being a guest.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!