Very convenient to temple square
Posted Jan 2, 2017
Overall this is an excellent hotel, the staff are very friendly and helpful except for Joseph at reception; for whatever reason he struggled to be friendly and helpful. I specified in my booking that we needed a room for 5 people, and confirmed this upon check-in. Joseph confirmed our booking specified a room for 5 people. We got a room with two queens. We called down to Joseph and expressed that 5 people couldn't sleep comfortably on two queens. He asked what the problem was; so I basically had to spell it out again. Then he suggested the fifth person could sleep on the chair/couch. When told there was no couch, only an arm chair (and that no one could comfortably sleep on the arm chair) he finally offered a rollaway bed for $10. Didn't appreciate his tone, sarcasm and lack of helpfulness at all.