Ratings based on 954 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Paula

Great Value

Posted May 27, 2016 on Hotels
Nice rooms, good size and clean. Great price for accomodations.
Comment from Hotel Management
by Jason Ford GM, Hotel Management
I just finished reading the online survey you completed for us and was delighted to read you enjoyed your visit. Thank you for taking the time to let us know. We look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted May 24, 2016 on Hotels
Comment from Hotel Management
by Jason Ford GM, Hotel Management
Thank you so much for submitting such great scores reflective of a great stay. We look forward to welcoming you back!
5 out of 5
by Erika

Posted May 23, 2016 on Hotels
Comment from Hotel Management
by Jason Ford GM, Hotel Management
I'll take a 5 star rating as a sign of a great stay with us here in Salt Lake City. Thank you for taking some of your time to let us know. We look forward to welcoming you back!
5 out of 5
by A verified traveler from f

Nice loft for a decent price

Posted May 18, 2016
The hotel was pretty nice and the staff were really polite. Overall it was a very good stay for a decent price. I recommend you upgrade To the loft if you stay here
Comment from Hotel Management
May 19, 2016 by Jason Ford, General Manager, Hotel Management
I just finished reading your review and was thrilled to hear you enjoyed your stay with us. I would agree the lofts are my favorite rooms as they all look into the courtyard and have plenty of space if you are traveling with your family. Thank you for taking the time to let us know. We look forward to welcoming you back!
4 out of 5
by A verified traveler from slc utah

Close to downtown

Posted May 7, 2016 on Orbitz
Worried about my vehicle lots of shady characters lurking. Hotel has to have 3 bouncers at night. AC didn't work great. Older hotel. Great staff and awesome gym.
Comment from Hotel Management
May 19, 2016 by Jason Ford, General Manager, Hotel Management
We are a downtown property, so we do take the safety and security of our guest very seriously. This is why all exterior doors (aside from the main entrance) need a current guest key for entry, why the elevators have advanced security and why we have a security team on staff. These are things which would make me feel more secure if I was traveling. I was also pleased to read you had the opportunity to take advantage of our Sheraton Fitness. Thank you for letting us know...we look forward to welcoming you back!
5 out of 5
by A verified traveler from Pocatello, ID

Unexpected pleasure

Posted May 6, 2016
Pros: Clean, quiet, spacious, much better than average breakfast fare, customer service so good it borders on old-fashioned. A refreshing change.
Cons: The WiFi was squirrely. I make my living with my computer, so it would have been nice not to have to tether my phone in order to get work done.
Location: It's downtown SLC, so there's plenty to see and do.
My wife came in for a late arrival, and the airport is about 3 hours from our home. So, we decided to stay in SLC overnight and enjoy the city the next day before heading back home. When I was deciding on what hotel to stay in and what room to book, yours looked the most appealing of those with easy access to the airport. I'm kind of obsessed with value, and the Deluxe room was only a little more than the basic room, so I decided to give it a try. It was worth every penny of the difference. Tammy was delighted after her long travel day to have more than just a best-bargain crash pad to decompress in. And if she's happy, I'm happy. Before I drove down to the city, I called ahead to let the front desk know I was going to arrive late, and the young man who took the call was courteous, friendly, efficient, and knowledgeable. A delight to deal with. I don't know for sure, but I think it was the same young man who checked me in, and he should train the world in customer service. If I new his name (and I'm sorry I don't) I'd tell you so he could get kudos in his next performance review. All in all, one of the better hotel experiences I've had -- and I travel a lot.
Comment from Hotel Management
May 19, 2016 by Jason Ford, General Manager, Hotel Management
I just finished reading your review and was thrilled to see you found your room to be clean and spacious and our team to be over the top friendly. Given our close proximity to Salt Lake International Airport and our complimentary shuttle, you are not the only guest we have getting a good night's sleep before a travel day. Thank you for sharing...we look forward to welcoming you back!
5 out of 5
by A verified traveler from Texas

Beautiful view!!!

Posted May 3, 2016
My family and I came to Utah for a wedding, and the staff at the Sheraton made sure we were comfortable. I will for sure be staying at that hotel if I ever go to Utah again. And not to mention the view. It was absolutely beautiful!
Comment from Hotel Management
May 19, 2016 by Jason Ford, General Manager, Hotel Management
While we cannot take credit for the beautiful views, we can take credit for the balconies getting you access to take photos like these. Thank you for sharing! We look forward to welcoming you back!
5 out of 5
by alexander from Provo

Posted May 2, 2016 on Hotels
Friendly staff, cozy room, great value for accommodations provided
Comment from Hotel Management
Jul 23, 2016 by Jason Ford GM, Hotel Management
It was great to read you found our team to be friendly and the guest rooms inviting. Thank you for taking the time to let us know. We look forward to welcoming you back!
5 out of 5
by Donelle from Salt Lake City

Posted May 2, 2016 on Hotels
It was a great experience. We loved the free cocktails and the girl that was running it. She was very hospitable.
Comment from Hotel Management
Jul 23, 2016 by Jason Ford GM, Hotel Management
I was glad to read our team took great care of you in our Sheraton Club. Thank you for taking the time to let us know. We look forward to welcoming you back!
4 out of 5
by A verified traveler

Sheraton is nice!

Posted May 2, 2016 on Hotels
It was nice. The bed was very comfortable. Within walking distance of the wedding we were in town for. Very nice overall.
Comment from Hotel Management
Jul 23, 2016 by Jason Ford GM, Hotel Management
I was happy to hear you got the good night's sleep you deserved on our Sheraton Signature Bed. We look forward to welcoming you back!