Ratings based on 1,017 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from utah

Not what Expedia advertised!

Posted Feb 19, 2017
Booked a room that according to Expedia had 2 Full beds as we had two couples going to use the room. Arrived and checked in to find only 1 king bed and a couch that folded out. Contact front desk about the problem and they told us that Expedia books room blocks and can not guarantee what arrangements are provided. Hotel did send somebody to make the couch into a bed but they could not get us a different room as they were allready full. Hotel told us it is Expedia fault and they were sorry.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Very accommodating!

Posted Jan 30, 2017
Pros: The hotel itself was lovely, rooms spacious with all the amenities, right price, and while the restaurant menu was small, our meals were good.
I love the fact they were dog friendly and they were extremely helpful in planning an impromptu birthday party for my soon to be daughter in law!
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
It was wonderful to read you enjoyed your stay with us. We were also happy to hear your dog enjoyed its stay as well. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from msp Minnesota

Nice hotel close to city center.

Posted Jan 2, 2017
Nice hotel close to many restaurants and city center. Good work-out facilities, but they kept that area a little too cool. Typically 64 degrees. I know. Very subjective.
Comment from Hotel Management
Jan 22, 2017 by Mikee, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

beautiful hotel

Posted Dec 28, 2016
Pros: beautiful hotel
Location: Starbucks inside the hotel. Denny's and McDonald. Good views of the surrounding mountains.
beautiful decoration for Christmas time. Denny's and McDonald are across the street.
Comment from Hotel Management
Jan 22, 2017 by Mikee, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to town and comfy rooms.

Posted Dec 18, 2016
Didn't like the parking lot construction and the best parking spots being reserved. Also would be nice to have a little breakfast buffet for the guests.
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
It was wonderful to read our downtown Salt Lake City location was well suited for your needs. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
We love staying at this Hotel every time we visit Salt Lake.
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
We love welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient and comfortable in slc downtown

Posted Nov 23, 2016 on Orbitz
Cons: not much -- older building but well kept
nice staff and support......... convenient and comfortable in slc downtown ..; nice restaurants and convention center is close by
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Nice hotel within walking distance to major sites.

Posted Nov 23, 2016
Pros: Comfortable bed; walking distance to major sites; noon check-out time. I believe the hotel has a shuttle that takes guests to and from the airport.
Location: Temple Square, Utah State Capitol (there is a docent-led tour), Les Madeleines
We arrived late and thus didn't have a chance to check out the amenities (fitness center, pool, and such). Our room was not in the main tower, but rather it was on the ground level in the more motel-like section. If that matters to you, you may want to ask to be assigned a room in the main tower. We didn't mind as we could get to our car easily (no need to deal with the elevator). The room itself was nice, clean, and comfortable, albeit a little dated (as in, the closet door molding needs to be nailed down, the bathtub was a little worn, the thermostat appears to be missing the adjustment levers, etc) and no free wifi in room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Nov 21, 2016
Great hotel and Fantastic customer service. I only stayed 1 night and was checked In immediately. Took a total of about 5. Minutes. Front desk staff fast and efficient. Rooms clean and in good shape.Will stay again
3 out of 5
by A verified traveler

Meh. 4 stars is a stretch.

Posted Nov 12, 2016 on Hotels
From check in staff (aloof) to room comfort, this hotel is just ok. I've stayed here before and it seems like I must have stayed in an updated room that time. They need to continue with that. The lobby has a funk and my room smelled like feet. The housekeepers left room service tray from the previous night. Bathtub was stained pretty bad and there were hairs left behind. I had to put a rolled up towel under the door to keep the light from the hallway out - prettty big gap.