Ratings based on 1,028 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, UT

Thanks for allowing our pets!

Posted Mar 7, 2017
Very kind staff, clean room, pet friendly, what a great hotel!
Comment from Hotel Management
Mar 8, 2017 by Jason Ford, General Manager, Hotel Management
It was wonderful to read you & your pet enjoyed your stay with us and we exceeded your expectations. Thank you for taking some time to let us know!
3 out of 5
Recommended
for Everyone
by A verified traveler from utah

Not what Expedia advertised!

Posted Feb 19, 2017
Booked a room that according to Expedia had 2 Full beds as we had two couples going to use the room. Arrived and checked in to find only 1 king bed and a couch that folded out. Contact front desk about the problem and they told us that Expedia books room blocks and can not guarantee what arrangements are provided. Hotel did send somebody to make the couch into a bed but they could not get us a different room as they were allready full. Hotel told us it is Expedia fault and they were sorry.
Comment from Hotel Management
Feb 22, 2017 by Jason Ford, General Manager, Hotel Management
I apologize we did not have any complimentary upgrades to offer over what you had booked on Expedia. I will follow up with our front office team to ensure we are always getting arriving guests into the best rooms available.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Very accommodating!

Posted Jan 30, 2017
Pros: The hotel itself was lovely, rooms spacious with all the amenities, right price, and while the restaurant menu was small, our meals were good.
I love the fact they were dog friendly and they were extremely helpful in planning an impromptu birthday party for my soon to be daughter in law!
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
It was wonderful to read you enjoyed your stay with us. We were also happy to hear your dog enjoyed its stay as well. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from msp Minnesota

Nice hotel close to city center.

Posted Jan 2, 2017
Nice hotel close to many restaurants and city center. Good work-out facilities, but they kept that area a little too cool. Typically 64 degrees. I know. Very subjective.
Comment from Hotel Management
Jan 22, 2017 by Mikee, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

beautiful hotel

Posted Dec 28, 2016
Pros: beautiful hotel
Location: Starbucks inside the hotel. Denny's and McDonald. Good views of the surrounding mountains.
beautiful decoration for Christmas time. Denny's and McDonald are across the street.
Comment from Hotel Management
Jan 22, 2017 by Mikee, Hotel Management
Thank you for staying with us!
5 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
It was great see, based on the perfect star rating, you enjoyed your stay with us. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to town and comfy rooms.

Posted Dec 18, 2016
Didn't like the parking lot construction and the best parking spots being reserved. Also would be nice to have a little breakfast buffet for the guests.
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
It was wonderful to read our downtown Salt Lake City location was well suited for your needs. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
We love staying at this Hotel every time we visit Salt Lake.
Comment from Hotel Management
Jan 30, 2017 by J Ford, Hotel Management
We love welcoming you back!
5 out of 5
by A verified traveler

Close to central SLC

Posted Dec 16, 2016 on Hotels
Better than a lot of places we have stayed.
3 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
The staff was very welcoming and the bed was comfortable (this coming from a very picky bed person). However, the insulation needs upgrading. We could hear the people next to us and above us opening drawers and doors until 5am. It was loud enough to keep me awake. I didn't think it was appropriate to call the front desk about it because it was the guests' right to open their drawers/doors if they wanted to. Also, the road noise was horrible. All in all, I wouldn't stay again because, despite the comfort and good environment of the room, I couldn't sleep with all of the noise.