Ratings based on 1,054 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 14, 2017
It was a great hotel. I would highly recommend it!
Comment from Hotel Management
May 18, 2017 by Jason Ford, General Manager, Hotel Management
We were thrilled to read you enjoyed your stay and look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Roosevelt, UT

Protect Bears Ears Rally

Posted May 7, 2017
Pros: Everything else was a pleasure
Cons: More parking spaces
Location: Bestos Mexican Food
Parking was the only problem I had when I checked in.
Comment from Hotel Management
May 10, 2017 by Jason Ford, General Manager, Hotel Management
I am sorry we did not have enough complimentary parking available during your visit to make this amenity easy. I will follow up with my team to see how we can keep a better eye on the lot moving forward. I appreciate your time in letting me know as there is always opportunity to improve.
3 out of 5
Recommended
for Everyone
by A verified traveler from S

Convenient location and great view

Posted Apr 20, 2017
The room was clean, comfortable and had a great view of the mountains. It was also close to many things to walk to. The parking wasn't great at the hotel though.
Comment from Hotel Management
Apr 21, 2017 by Jason Ford, General Manager, Hotel Management
Thank you for taking the time to let us know about your stay with us. As you can imagine, I was delighted to read our housekeeping team exceeded your expectations and you found the views from our balconies to be breath taking. We look forward to welcoming you back!
1 out of 5
by A verified traveler from l.a

horrible experience !

Posted Apr 13, 2017
Very bad customer service! staff was rude and not helpful.
Comment from Hotel Management
Apr 21, 2017 by Jason Ford, General Manager, Hotel Management
I am so sorry you did not find our team to be helpful and I wish we would have known about this when you were here so we could have made it right for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick overnight in Salt Lake City

Posted Apr 9, 2017
Renovated rooms with nice beds. Bathroom fixtures in my room were not installed properly, so the towel bar came loose and the sink faucet moved around. Free breakfast was ok. Lots of restaurants in walking distance.
Comment from Hotel Management
Apr 21, 2017 by Jason Ford, General Manager, Hotel Management
I am sorry we missed the maintenance items during our room inspection. I appreciate you taking some time to let us know so our engineers can respond and get those items fixed. We look forward to welcoming you back!
1 out of 5
by A verified traveler from santa Barbara, CA

Loud, Terrible hotel

Posted Apr 8, 2017
It was more like Vegas than Salt Lake City. Noise Loud all night long. We made complaints at 2am, 4am and slept three hours. There were slamming doors, people coming in/out literally all night long, some with children crying, dogs barking incessantly through the night... this place is a disaster. Floor 2 is a bizarre 10min-15min walk of ramps. One front desk lady was professional and nice. Others were rude, argumentative with zero desire to solve problems or engage in customer service. Find another hotel. Avoid this one.
Comment from Hotel Management
Apr 21, 2017 by Jason Ford, General Manager, Hotel Management
I apologize for the noisy neighbors you experienced and will follow up with our security team members to ensure we are being proactive with our walks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton,Mt.

Great overnight stay!

Posted Apr 4, 2017
We were traveling home to Montana from California, on our 5 year old's " Spring Break", and needed a place for the night.We had a great nights sleep! The room was clean, comfortable, and quiet.The staff was very helpful and curteous.Will definitely remember this place on our next trip to SLC!!
Comment from Hotel Management
May 18, 2017 by Jason Ford, General Manager, Hotel Management
It was great to read you enjoyed your spring break here with us. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Posted Mar 27, 2017
Pros: It was very clean and modernized. The bedding and pillows were very nice, and we were allowed to have our small dog. It even had a small place for dog
Cons: Have the litter bags in the dispenser filled and not empty.
The only issue we had were very noisy people next door that were very loud talking and laughing in their room at night then outside on their balcony. Everything was fantastic, including staff.
Comment from Hotel Management
Mar 30, 2017 by Jason Ford, General Manager, Hotel Management
I do apologize for the noisy neighbors you had during the stay I will follow up with my security team to ensure we are being more diligent and proactive in keeping unwanted noise to a minimum. I appreciate you taking the time to let me know as there is always opportunity to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Pros: Cleanliness, location, price.
Very nice hotel. The staff was very nice and accommodating. I will be back!
Comment from Hotel Management
Mar 28, 2017 by Jason Ford, General Manager, Hotel Management
It was great to read our housekeeping team exceeded your expectations. I appreciate you taking some time to let me know so I may follow up with them. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, UT

Thanks for allowing our pets!

Posted Mar 7, 2017
Very kind staff, clean room, pet friendly, what a great hotel!
Comment from Hotel Management
Mar 8, 2017 by Jason Ford, General Manager, Hotel Management
It was wonderful to read you & your pet enjoyed your stay with us and we exceeded your expectations. Thank you for taking some time to let us know!