Could have managed situation better
Posted Feb 22, 2016
We stayed at the Solitude condominium resort from 2/18 to 2/20 and the morning of the day we were to check in the entire lodge lost power due to a heavy winter storm with high winds. They only ran a generator for a restaurant to run but all of the condos were without heat and hot water and ability to cook or refrigerate anything. Glow sticks were passed around so that people could navigate around hallways and flashlights were given to us around 11pm when we asked for them (they were not given to us when we checked into the room). Keys were not made for us until the next day when the power returned so each time we had left the resort (which was often because there was no reason for us to stay in the dark), we had to be let back in. In general, we felt that the resort could have handled the power outage a little better for its customers. When the pilot light went out in the gas fireplace in our room (the only working source of heat!) I was basically told that it was an easy process that I could do myself and no one was sent to help me out. I eventually did figure it out, but not after about 20min of reading the directions and hoping for the best when I turned the gas on and off. We had to ask, at checkout, for a refund, instead of being offered it right off the bat when we were checking in to a situation that was almost guaranteed not to be resolved until the next day. Thankfully, and in a very redeeming way, we were reimbursed the first night's stay.