Exterior

Reviews of SpringHill Suites by Marriott Salt Lake City Airport

2.5 out of 5
SpringHill Suites by Marriott Salt Lake City Airport
4955 Wiley Post Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
We're so glad that you enjoyed your stay with us and look forward to your return! Be well!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you so much for staying with us. We're glad that you enjoyed your time here and hope we can welcome you back soon!

10/10 Excellent

Sameena

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you so much for choosing the Springhill Suites. We're thrilled that you enjoyed your stay with us!Be well.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
So glad you enjoyed your stay with us. Hurry back. We'd love to earn that last "star" on your next visit.

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thanks for staying with us. We're so glad that you enjoyed your time in Salt Lake and hope that we can serve you again very soon!

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
It was what we needed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
So glad t hear that we "fit the bill!" Please hurry back!Be well!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
So glad you had a good stay with us. Hurry back! Oh and stay well!

6/10 Okay

Wesley

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Thank you for staying with us. I'd love to hear more about your stay in hopes of a 100% score next visit!Be well.

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s located 5 minutes away from the airport. Freeway is right around the corner. Great breakfast options. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
So glad you enjoyed your stay with us. We certainly hope we can welcome you back again soon!Stay well!

10/10 Excellent

Victor

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Thanks for choosing the Springhill Suites at the Salt Lake airport. We're so glad you enjoyed your stay with us. Hurry back!

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming and the breakfast was yummy!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Glad you enjoyed our Springhill breakfast. It's a great way to start the day!Be well!

10/10 Excellent

Ronda L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Updated. Quiet. Suite was well laid out with separate bathroom and shower. Had a deep closet for storage of luggage. Full breakfast!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for staying with us and for your thorough review. We're thrilled that you enjoyed your stay and hope we can serve you again very soon!Be well!

10/10 Excellent

Kelly, Vernal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
We're so pleased that you had a good stay with us. Thank you for choosing the Springhill Suites SLC Airport. Hurry back!

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was the perfect one-night stop-over after skiing and needing to catch an early morning flight home. We had dinner at the restaurant next door and the shuttle service to airport was friendly and on time.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
So glad you enjoyed your stay with us. Hurry back!

10/10 Excellent

Jennifer

Traveled with family
Liked: Property conditions & facilities
Clean and great service
Response from General Manager on Feb 5, 2024
I'm glad you enjoyed your stay with us. We work hard to ensure that the hotel meets our guest's needs. Thank you for mentioning our housekeeping department.Be well!

2/10 Terrible

Rob

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
I'm sorry to see that we didn't meet up to your expectations. Please consider contacting us and allowing us to learn from your experience and perhaps make it right!

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Thank you for staying with us and for your high marks. We will do everything we can to keep our standards up in preparation for your next stay!

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for choosing the Springhill Suites at the Salt Lake Airport. We are so pleased that you enjoyed your stay with us.Stay well!

2/10 Terrible

Guillermo

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No room cleaning for 3 days. Terrible coffee and limited and cold breakfast Understaffed location. And not friendly at all. Bathroom shower leaked to the sink area. Very bad experience.
Response from Suga on Jan 15, 2024
Hello,We apologize for the inconvenient. We will do better next time.

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Suga on Jan 15, 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Good

Kari

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you so much for staying with us. I'm glad you enjoyed your time here and hope we have the chance of earning the final 2 "stars" next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Wonderful marks. Thank you! And thank you for staying with us. We are truly blessed to have wonderful guests!Be well!

10/10 Excellent

Vince

Liked: Amenities
Fantastic service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Love your comment! We have a wonderful staff who love serving our fantastic guests! Glad you could feel it.Stay well.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vincent is a gem!!
Vincent at the front desk was an absolute gem!!! we had to catch the 6 AM shuttle to the airport and he made sure to get breakfast out early so my two young boys would have a full belly for our trip. Thank you, Vincent! Your extra effort was greatly appreciated
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Thank you for staying with us and for mentioning Vincent. We have a great staff and definitely appreciate our wonderful guests!Be well.

10/10 Excellent

Andrew ElRay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
We're thrilled that you enjoyed your stay with us. Please do let us know when we can assist you in your travels again!Be well!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, staff was very accommodating and everything was great.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 5, 2024
We're thrilled that you had a pleasant stay with us. Thanks for choosing the Springhill Suites and hurry back!

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thanks so much for staying with us. Thank you for your kind marks. We certainly hope we can serve you again very soon.Stay well!

10/10 Excellent

Marci

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
We're thrilled that you enjoyed your stay with us. We certainly hope we can serve you again very soon!Be well!

6/10 Okay

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for staying with us. I'd love to hear more about how we might "earn" those remaining 2 stars! Please reach out!

4/10 Poor

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs maintenance
The service was good, the room was clean. However, the toilet didnt flush well, the tiny shower tub felt as if it was unscrewed, you stepped in and it shifted. Also the bath tub faucet was loose.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Does not sound like a pleasant stay. I do apologize for that. Did you report these issues while you were here? We would love to have you back soon for a 100% problem-free stay!

4/10 Poor

Nga

Disliked: Cleanliness
Response from General Manager on Dec 27, 2023
So sorry to see your displeasure. Obviously not what we want to see. Please let us know where we fell short of your expectations.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
So glad that you enjoyed your stay with us. Thank you for choosing the Springhill Suites Salt Lake City Airport!

10/10 Excellent

Barrett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
We're thrilled to see that you enjoyed your stay with us. Hurry back!

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Glad to see that you enjoyed your stay with us. Hurry back! Until then, stay well!

10/10 Excellent

Brandy, Pingree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had a wonderful layout and loved the huge glass shower. Enjoyed the pool and staff were very friendly and helpful. We used the shuttle service to the airport and it made it stress free for us. Very happy with this hotel.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
So happy that you enjoyed your stay with us. That's what we strive for! Hurry back.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Thanks for choosing the Springhill Suites at the Salt Lake Airport. We certainly hope we can serve you again very soon.

8/10 Good

Clark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Dec 9, 2023
Thank you for staying with us. We're glad you enjoyed your stay!Be well!

4/10 Poor

Lida

Traveled with family
Disliked: Cleanliness, amenities
The room wasn’t really clean, there are left over fries all over the sofa, and sofa bed was really dirty.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Very disturbing to hear! I'm very sorry for your experience. I will personally investigate. We usually get high marks for our wonderful housekeeping service. Again, please accept my apologies.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty tired and old Broken elevator
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thanks for staying with us. I'm sorry about the elevator. Luckily we weren't quite so busy over Thanksgiving. Hopefully it didn't inconvenience you in any way. It should be fixed soon. We certainly hope we can welcome you back for a problem-free stay soon!

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed the one night for a flight the next day. Great location, shuttle was on time.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thanks for choosing the Springhill Suites at the Salt Lake Airport. I'm thrilled to see that you enjoyed your brief stay! Hurry back.

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean and comfortable room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thanks for your kind marks. We're always glad to receive good feedback knowing that our guests are satisfied! Thanks and stay well!

10/10 Excellent

ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good close to the airport. V well maintained.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
So glad you enjoyed your stay with us. Hurry back!

8/10 Good

Elise

Traveled with family
Liked: Cleanliness, staff & service, amenities
This worked fine for my family to check in late and use the shuttle to get to the airport very early. The room was worn feeling and an odd configuration with a tiny room for a toilet and pedestal sink and another small room with a sink and small bath/shower. It seemed quiet and the shuttle driver was prompt for our 4am departure.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you for choosing the Springhill Suites Salt Lake City Airport! We're glad that everything worked out for your stay and hope we can serve you again very soon!

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Slept well
Short but good stay. Did not use the pool or try the breakfast.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thanks for staying with us for your short stay-over. We hope we can serve you again soon!

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for business for personal
Loved the layout of the room.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
So glad you enjoyed your stay. Thanks for your kind marks. Hurry back!

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities
Fine hotel for an airport overnight. Room clean. Nobody answered the phone for long period of time.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thanks for staying with us and thank you for your feedback. I will definitely use it to improve our service delivery!

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
TRULY THE WORST AND WEIRDEST HOTEL STAY!!
TRULY THE WORST AND WEIRDEST HOTEL STAY!! After bringing all of our bags into the room the door lock battery died and we were locked out of our room. The hotel couldn’t get us back in. They said maintenance would come in the morning but there was nothing they could do. All of our bags and our dinner was in the room. We asked if we could have some of the snacks they sell comped but the women at the front desk said no - she said she could lose her job over it 🙄 The hotel gave us another room to sleep in, but we had nothing - my friends medication was locked in the room. They didn’t get the door fixed until 2pm the next day. We had a 12 hr drive and because of the door situation we were set way back. The hotel REFUSED to reimburse us. They said because we still used a room we have to pay for it. This is insane. They only offered us a 15% discount which felt deeply insulting. It’s a $150 room. Just reimburse it. It was horrible service. Now I’m waiting until tomorrow to call the manager Sui to try and get reimbursed. It’s not about the money at this point, it’s about what’s right. It’s so weird that I have to do this leg work. And one of the women mentioned that this happens a lot. So be warned.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
While it hurts to read about your stay I imagine that it was even more painful for you. I do apologize. First time I've heard anything like this. We will definitely refund 1 night of your stay to you with our apologies and look into solutions that will ensure that it won't happen again.

6/10 Okay

Joeseph

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not the cleanest
The hotel bedding was clean but there was chips on the floor by the bed and the couch was very dirty.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
I do apologize. Obviously not our standard. We will definitely research what happened here. Thank you for your patience with us.

10/10 Excellent

Stephanie

Traveled with family
Everything was wonderful!! Great staff, clean rooms, wonderful continental breakfast.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
So glad you enjoyed your stay. We hope you hurry back!

4/10 Poor

Yessi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s a good location if you’re single or if it’s a party of 2 max. The rooms were very small. The hotel is clean and in a very convenient location. Reason I put a lower rating in this place was because I had to check out early. The staff informed I would have to go through Expedia to get a partial refund; after I checked out and spoke to an Expedia rep. They Informed me that the property deny my partial refund. I have done it in the past with other properties and did not have an issue.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 11, 2023
Our rooms are 25% larger than normal guest rooms. Thank you for choosing the Springhill Suites.