Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Pleasant Stay

Posted Sep 12, 2016
It was a great stay in Springhill Suite as usual. This hotel is walking distance to tourist attractions. They never disappoint me. Clean bathroom, comfy bed, good breakfast and pleasant staff. I'm satisfied overall!
Comment from Hotel Management
Sep 14, 2016 by Ashley S, Assistant General Manager, Hotel Management
Thank you for taking the time to give feedback on your stay with us! We are glad to hear you enjoyed your stay and look forward to seeing you next time your travels bring you to Salt Lake City.
4 out of 5
by A verified traveler

Posted Jul 26, 2016
Nice room. Satisfied with our stay. Great breakfast in the morning.
Comment from Hotel Management
Jul 27, 2016 by Ashley S, Assistant General Manager, Hotel Management
I'm happy to hear you enjoyed our complimentary breakfast and your room. Thank you for staying with us!
4 out of 5
by Mark from Las Vegas

We enjoyed our stay!

Posted Jun 13, 2016 on Hotels
Nothing fancy, but a clean, comfortable room with attentive service. The free breakfast buffet is excellent. The indoor pool is good for kids.
Comment from Hotel Management
Jun 18, 2016 by Ashley S, Hotel Management
Thanks for your nice comments on your recent stay! I will pass them along to our staff. We strive to make every stay a memorable one for our guests and hope to see you again next time your travels bring you to Salt Lake City. Ashley S, Assistant General Manager
4 out of 5
by A verified traveler

Small room, good breakfast

Posted Jun 8, 2016 on Hotels
Great breakfast. Room only had 2 double beds, not queens and this didn't work well for our family. A/c wasn't very good, either.
Comment from Hotel Management
Jun 18, 2016 by Ashley S, Hotel Management
Thank you for taking the time to give us feedback on your stay! I'm glad you enjoyed our breakfast. I'm sorry to hear you had trouble with the A/C during your visit. We hope our guests don't experience any problems during their stay, but if something does come up we certainly hope we have the opportunity to fix it while they are still with us. We hope to make your next stay with us 100% perfect. Ashley S, Assistant General Manager
4 out of 5
by Jason from Kentucky

Posted Jun 2, 2016 on Hotels
The things the staff can control - friendliness of the staff, cleanliness of the rooms, quality of the breakfast - are great. However, the design of the "suite" is a little funky. It's hard for someone to sleep in the bedroom area and for others to hang out in the sitting area. The bathroom in the middle of the room makes this more of a challenge. And what's with the giant walk-in closet? It seems like wasted space.
Comment from Hotel Management
by Ashley S, Hotel Management
Jason, Thank you for taking the time to give us feedback on our hotel. We strive to make every stay a memorable one. I'm happy to hear you enjoyed the breakfast and our staff treated you well. Unfortunately, you are correct, we cannot control the layout of the suites. SpringHill Suites tries to provide a spacious suite that has a little bit of everything to offer, but the layout does not work perfectly for everyone. Thanks for choosing us, and we hope to see you next time! Ashley S, Assistant General Manager
5 out of 5
by Erica from Nampa, ID

Perfect.

Posted May 29, 2016 on Hotels
Awesome customer service. Super nice rooms and great hot breakfast buffet. What a wonderful stay my daughter and I had.
Comment from Hotel Management
by Ashley S, Hotel Management
Erica, Thank you for your kind words about your experience with us! I'm glad you enjoyed our hotel. I will pass your comments along to my staff, and I hope to see you next time your travels bring you to Salt Lake City. Ashley S, Assistant General Manager
5 out of 5
by Sherry

This traveler left a rating score only Posted May 29, 2016 on Hotels
5 out of 5
by A verified traveler from MPLS

Posted May 13, 2016
Friendly and helpful staff. Good value. Great location downtown. 3 blocks from Courthouse Trax station.
Comment from Hotel Management
May 26, 2016 by Ashley S, Assistant General Manager, Hotel Management
Thank you for your comments about our hotel! We are glad you enjoyed your stay. I will pass on your comments to our staff.
5 out of 5
by Lori

Very Nice

Posted May 9, 2016 on Hotels
Nice
Comment from Hotel Management
by Ashley S, Hotel Management
I'm glad we were able to give you a 5-star stay! We hope to see you next time you are in Salt Lake City.
4 out of 5
by A verified traveler

Posted May 8, 2016 on Hotels
Comment from Hotel Management
by Ashley S, Hotel Management
Thanks for taking the time to rate your stay at our hotel! We hope you enjoyed your time with us.