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Reviews of Royal Inn Airport

2 out of 5
Royal Inn Airport
223 Jimmy Doolittle Rd, Salt Lake City, UT

Reviews

6.6
Rating 10 - Excellent. 249 out of 1009 reviews" "
Rating 8 - Good. 248 out of 1009 reviews" "
Rating 6 - Okay. 194 out of 1009 reviews" "
Rating 4 - Poor. 148 out of 1009 reviews" "
Rating 2 - Terrible. 170 out of 1009 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from sam on Apr 18, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute filth, and rude employees! I took pics and complained however the hotel said that I was just disgruntled because they wouldn’t let me check in early so I got no money back! DO NOT MAKE THE SAME MISTAKE!! BOOK ELSEWHERE!
Stayed 2 nights in Apr 2024
Response from sam on Apr 17, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024
Response from sam on Apr 19, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Cliff

None
Stayed 2 nights in Apr 2024
Response from Ven on Apr 16, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Christy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed and the staff wasn't friendly. There were several things that seemed unkept. A ceiling tile missing with a bucket under it. The ice machine on the first floor was out of order. The elevator was out of order, the equipment in what they called the gym...which was a very small room off the pool that was full indoors, but out of season was dirty and very unkept.
Stayed 1 night in Apr 2024
Response from sam on Apr 15, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good service and good cleaning
Stayed 2 nights in Apr 2024
Response from sam on Apr 11, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Barry

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the pool was closed because of the season. It is an indoor pool. I don't understand why. We requested to not have the linens changed and they said they wouldn't. When we went to town the next day, there wasn't any sign we could put on the door so they wouldn't come in to change anything. We told the front desk as mentioned the day before. When we returned, the bed was made, dirty clothing was placed on clean clothing, my pj's were moved. We didn't see anything missing, but that isn't the issue. The issue is that we asked to not have the cleaning staff come into our room to make the bed and change the linens. According to Utah Code Chapter 29 covering Hotels And Inn Keepers, it is against the law for Inn Keepers and employees of such for them to ignore the request of a guest to stay out of the rented room for up to 48 hours after the guest obtains access to the room. Meaning they have full right to enter after the second night. So it is perfectly ok for them to go into our rented room for cleaning today. Not yesterday. This hotel used to be a motel 8. There are placards on the inside of the door staying such. This hotel is below motel 6 standards as far as upkeep goes. There was a blue tub in the hallway when we showed up Tuesday evening and it was still there this morning Thursday. There is no handicap access anywhere except the front door going into the lobby. If you're in a wheel chair and rent upstairs, don't. The elevator don't work. The only ice is upstairs
Stayed 2 nights in Apr 2024
Response from sam on Apr 11, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sam on Apr 6, 2024
Thank you for choosing our hotel, and for taking the time to write a review! Our hotel aims to provide a truly unique experience, and We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Vinny

Liked: Cleanliness
Disliked: Staff & service, amenities
The price to rent a hotel was a 150 plus room
Stayed 1 night in Mar 2024
Response from sam on Apr 4, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
No vending machines. No cable tv at all. No guide in rooms with restaurant listings. No extra towele available.
Stayed 2 nights in Mar 2024
Response from sam on Apr 3, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Shadow

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from sam on Apr 4, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

DON TAN

Traveled with family
Not sure how to operate HVAC seemed hot in the winter I had to turn on AC while it was freezing outside
Stayed 5 nights in Mar 2024
Response from sam on Mar 28, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Brett, Kaysville

Business traveler
Liked: Staff & service, amenities
Smelled like curry in the hallway
Stayed 1 night in Mar 2024
Response from sam on Mar 28, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we do apologize for the smell and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, amenities
Changing from Royal Inn to a Super8 no sign made it difficult for food delivery and transportation beds are horrible clean but uncomfortable and the bed platforms creak. Did not sleep well because of the noise from the beds.
Stayed 1 night in Mar 2024
Response from sam on Mar 26, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from sam on Mar 25, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Philip

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy stains everywhere, on every surface, hot water was barely warm, this is really not the actual hotel name, it rhymes with an alternative name duper h Oh and the mattress smelled like human intercourse. I wouldn’t wish this on anyone for a stay, really sad
Stayed 3 nights in Feb 2024
Response from sam on Mar 26, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Heidi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room seemed clean but def needs updates. The indoor pool area said ‘closed for the season,’. Breakfast was basic but fine.
Stayed 1 night in Mar 2024
Response from sam on Mar 24, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken coffee maker in my room, very poor breakfast options. But clean and a place to sleep
Stayed 1 night in Mar 2024
Response from sam on Mar 23, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that coffee maker and breakfast our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Subash

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with good price
Stayed 4 nights in Mar 2024
Response from sam on Mar 21, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

John

Stayed 1 night in Mar 2024
Response from sam on Apr 10, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Hydn

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from sam on Mar 20, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Alisha

Traveled with family
Disliked: Amenities, property conditions & facilities
This is a budget extreme hotel. There is no visible sign on the building, there was an employee smoking right by the entrance next to a sign that said no smoking within. 25 feet. The entire hotel smelt musty, especially the hotel room. The ceiling above the window is falling down and crumbling. There were holes in the carpet. The tv is TINY with like 10 channels. Even though the hotel advertises a pool it was closed ‘for the season’ which I have never experience in a hotel room. It felt obviously lazy and false advertising. Everything in the room is from the 90’s. We won’t be staying again.
Stayed 1 night in Mar 2024
Response from sam on Mar 20, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Tallia

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Beer bottles and trash all outside waited at front desk forever to get checked in, carpets made our feet black. Pool down for the season. Watched a guy jump out the window. Ended up leaving the next day
Stayed 2 nights in Mar 2024
Response from sam on Mar 18, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Robert E

Stayed 1 night in Mar 2024
Response from sam on Apr 3, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and run down
Stayed 1 night in Mar 2024
Response from sam on Mar 12, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sam on Mar 12, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ven on Mar 6, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Daniel

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
As advertised given a super 8 establishment. Nothing terrible and un- expected. Did have some very suspect stains on the ground in front of the bed... When I moved the side corner chair over I found some lovely dried out rose petals presumably from Valentine's day which would explain the wonderful stains I encountered.
Stayed 8 nights in Feb 2024
Response from Ven on Mar 5, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Kimberli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is not very friendly. This is the second time that I’ve stayed. The second day was not as good as the first and there was a cockroach in the hotel room.
Stayed 1 night in Feb 2024
Response from sam on Mar 2, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Joel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an old Super 8 Hotel that is being privately run by owners who are still using the old Super 8 labeled supplies. Nothing has been upgraded or repaired since the 90’s when it was a super8. The hotel is in a disgusting state of disrepair. Wiring to the lights ripped out of the wall and hanging loose on both walls, shower rod falling off the wall, no hot water, room numbers just written on paper and taped to some of the doors. The breakfast was raw hashbrowns, only one type of jam, and limited limited variety of anything else to eat. Coffee in the lobby was atrocious but was also hardly ever there. Pool and hot tub full of water but closed!? Needed a late check out, I asked for around 11:30, around 11:30 the front desks calls me while I’m driving back to the hotel and threatens to charge me late checkout because I wasn’t out at exactly 11:30. Extremely rude to myself and other customers!! I do not recommend this facility. I travel a lot, and this was the worst experience I have ever had.
Stayed 2 nights in Feb 2024
Response from sam on Mar 2, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Garett

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from sam on Mar 2, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from sam on Feb 29, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dasan

It was a wonderful stay
Stayed 1 night in Feb 2024
Response from sam on Feb 27, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Kylee

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from sam on Feb 26, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

yulio

Business traveler
Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Feb 2024
Response from sam on Feb 26, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is ok, I like the quietness inside the room. Property is close to airport, but I didn't hear planes until I went outside
Stayed 2 nights in Feb 2024
Response from sam on Feb 23, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Phil

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from sam on Feb 19, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service
Currently being renovated, they've done a nice job so far. Clean, comfortable rooms that didn't smell bad. Pool and fitness rooms closed for maintenance. Limited but adequate breakfast. Acceptable value option for a quick stay.
Stayed 1 night in Feb 2024
Response from sam on Feb 19, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Honestly not bad for the price! The beds were comfortable, it’s in a safe area. Staff were friendly enough and the room was clean. Didn’t try the breakfast, but saw cereal and waffle maker and maybe some pastries. Overall, safe place with clean enough rooms for the price.
Stayed 1 night in Feb 2024
Response from Ven on Feb 15, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Christina

Disliked: Property conditions & facilities
Man passed out on steps at facility
Stayed 1 night in Feb 2024
Response from sam on Feb 19, 2024
Thank you for your review, Christina didn't stay in our property and however we haven't have any situation like man passed out in our property.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient shuttle to and from airport
Stayed 1 night in Feb 2024
Response from ven on Feb 7, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

DON

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit up mafe us feel a little better
Stayed 1 night in Jan 2024
Response from ven on Feb 7, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Auro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo ok
Stayed 1 night in Feb 2024
Response from ven on Feb 7, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Gem

Traveled with pets
They claim to be pet friendly I went to check in with my two small birds and was turned away
Stayed 1 night in Feb 2024
Response from ven on Feb 7, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Cut some slack to this property. They are under renovation. The room was only 50 bucks so I’m not complaining. But know what you’re getting yourself into they advertise several pictures of their pool online. However, there’s a big sign that says closed for the season when you walk into the hotel. Like what the heck it’s an indoor pool.??? The bed was good but everything else sucked! The heater was so loud we had to turn it off. The fridge was so loud we unplugged it. The hot water in the shower did not last. The sink did not drain. They have an airport shuttle, but we didn’t use it. The people that worked there are nice the property seems pretty safe.
Stayed 1 night in Jan 2024
Response from ven on Feb 11, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Kimberli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this safe little haven
Response from ven on Feb 5, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kimberli

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check inn. Quiet friendly staff and the other guests were very kind and courteous
Stayed 1 night in Feb 2024
Response from ven on Feb 5, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nya

Liked: Cleanliness, staff & service
Response from ven on Jan 29, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

jennifer

Disliked: Staff & service, amenities, property conditions & facilities
I want a refund or credit because this was unacceptable. There was only one person there and I got checked into a room with a broken toilet . They told me no maintenance was available so they moved my room. It was still the same thing and I didn’t feel comfortable at all. I ended up checking out hours after I came . Didn’t even get sleep. They also state visitors can’t go in the room or pool area (pool and hot tub were closed) or anywhere else. This is insane. Why are they controlling visitors ? I want my money back!
Stayed 1 night in Jan 2024
Response from ven on Jan 29, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Julia

Stayed 1 night in Jan 2024
Response from ven on Jan 29, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.