For the price I was astounded to have to pay extra for the pool facility. The room was nice but not "GRAND" very poor quality of lighting in the vanity areas.
Comment from Hotel Management
Mar 14, 2017 by Annie Fitzgerald | Director of Guest Experience , Hotel Management
Thank you for choosing to stay with us to celebrate your daughter’s birthday. We enjoy celebrating momentous occasions with our guests! I regret you had to park on a different underground parking level than you preferred. We hope we can accommodate everyone’s preference and I am sorry that we were unable to provide a parking location on level 1. I am also sorry that the lighting in the vanity area was not to your preference. Please know that we value the candid feedback and will take the necessary steps to ensure each guest experience is truly positive.
I hope you will return to visit us again in the future. Until then, we remain at your service.
Annie Fitzgerald | Director of Guest Experience
The Grand America Hotel