comfortable, luxurious rooms. well appointed. good bathroom.
Comment from Hotel Management
Jan 24, 2017 by Annie Fitzgerald, Director of Guest Experience, Hotel Management
We are thankful you were our guest at The Grand America Hotel. I am happy you found your room to be comfortable, luxurious and well appointed. Thank you for your kind words detailing the bathroom. I was saddened to read your review of our staff. We truly believe our employees are genuine and kind. We train and mentor our teams to ensure we provide grand experiences to our guests. Please know that we will use your feedback as a training tool.
Annie Fitzgerald I Director of Guest Experience
The Grand America Hotel