Front of property - evening/night

Reviews of The Inn at Solitude

3.5 out of 5
The Inn at Solitude
12000 Big Cottonwood Canyon, Solitude, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 148 reviews" "
Rating 8 - Good. 43 out of 148 reviews" "
Rating 6 - Okay. 11 out of 148 reviews" "
Rating 4 - Poor. 7 out of 148 reviews" "
Rating 2 - Terrible. 4 out of 148 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew, New York

Liked: Staff & service, amenities
Great location and the most helpful and friendly staff imaginable. The rooms are what happens with not enough maintenance and ski resort scratches and scrapes. The rooms could use a full upgrade. Everything is very old, some curtains torn, etc.
Stayed 4 nights in Mar 2024

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the slopes and ease to the slopes. Clean, comfortable accommodation. Outside deck of restaurant was a great apres spot
Stayed 5 nights in Mar 2024

10/10 Excellent

steven paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snowboarding and skiing were awesome
Stayed 4 nights in Mar 2024

4/10 Poor

Vincent

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were incredibly disappointed with our stay here. The inn at Solitude is old, poorly maintained, and dirty. Our sheets had multiple stains on them. What looked like blood and the other big stain was yellow. We stayed for 4 days and our room was not cleaned once. The amenities they have are incredibly limited and they don't even open the pool or jacuzzi until noon so forget about any morning relaxation. We also got locked out of our room and couldn't find a front desk person for 2 hours. When they state there's 24 hour concierge services but then left the building without anyone here for hours. It was just not a good experience at all, especially for the money they charge you.
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room and furnishings above average. Walk to Apex lift. Staff super helpful and attentive.
Stayed 3 nights in Feb 2024

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff were all so attentive and provided great customer service
Stayed 4 nights in Feb 2024

10/10 Excellent

CRAIG

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Steven

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
No room service during our stay. Had to ask for towels, TP, soap, shampoo.
Stayed 3 nights in Jan 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Setting, very friendly staff.
Stayed 2 nights in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia appears to overextend itself when it comes to the “Gold,” status perks. The hotel doesn’t even seem to be aware of the benefits that are extended to the customer. When I mentioned some of the perks they act surprised. Personally I don’t care, but stop advertising these benefits if they really don’t exist.
Stayed 1 night in Aug 2022

6/10 Okay

Lance

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice slopeside hotel. Rooms are nice with fridges. Staff was friendly but not over early helpful. They did not recognize ANY of the VIP perks that I was promised with my reservation, in fact they all acted like I was crazy when I asked about them. I booked their specialty to use my VIP points that I had earned and take advantage of the perks. So I’m my mind they did not hold up their end and should not get VIP status on Expedia. I feel slightly cheated.
Stayed 3 nights in Mar 2022

10/10 Excellent

Olivier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would have been nice to know there was no air conditioning room was really hot the fan provided did nothing. This should be noted on listing somewhere
Stayed 1 night in Aug 2021

10/10 Excellent

Jasten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great stay. I didn't have a chance to try the restaurants; however, I loved the hot tub areas and my room with a view of the courtyard (complete with striking clock) was great (I normally prefer slope-facing but didn't mind). I cannot wait to return when all the facilities (bars, etc.) are reopened next winter! This place is fabulous and will be my main site for ski holidays henceforth. I have stayed at other properties at nearby Alta and find that the design at Alta/Snowbird to be extremely bizarre and offputting. Solitude and Brighton got it right!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This ski resort is so pretty. The architecture of the buildings and the layout was great. The rooms were dated and the carpeting smelled in our room. The bed and pillows were super comfy! Bummed that the restaurant was at capacity and we could not eat there - wanted to feel like we were in a village, instead we had to drive to another restaurant for dinner. Limited breakfast too. Ski hill was awesome!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021

6/10 Okay

Karen

Liked: Room comfort
Disliked: Cleanliness, staff & service
Over rated ski in ski out resort
The website states rooms are cleaned daily by housekeeping. Thai never happened over the three nights. One small bottle of shampoo, conditioner and shower gel was given. No amenities, not even Kleenex was replenished. No trash service. Expensive for $1000 for 3 nights with only a check in and check out counter.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
terrific location right at the base of the mountain by the apex lift. Beautiful view, spacious room. Clean, and staff were great. The electronics in the room are a bit dated, and only modestly effective. Also right next door to honeycomb restaurant which was a great place to eat-limited menu but good food and service. A really nice getaway for us during covid season.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn at Solitude is steps from restaurants, ski shop, gift shop, pool / hot tub, and most important the ski lifts - no need for a car here.
Stayed 4 nights in Jan 2020

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
The photos do this little INN zero justice. It's a quaint mountain resort w/ lovely people who run it. The ONLY complaints we would have is the food is so so and there are no vending machines for misc drinks or water.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Zeke, PA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, functional hot tub. Breakfast buffett was overpriced and not great. Rooms were comfortable, but a bit out of date.
Stayed 4 nights in Jan 2020

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking made, due to rough (for driving) weather forecast. Very friendly and helpful staff. Valet and front desk team dug our car out from ~ 4 feet of snow! Thank you :)
Stayed 2 nights in Dec 2019

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Quiet place for families! Excellent Skiing!!
Great Quiet place for families! Excellent Skiing!!
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Staff was awesome. Rooms were dated and need to be updated.
Stayed 7 nights in Mar 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was just sort of “meh” ... staff who answered the phone couldn’t provide information about parking, beds were lumpy with rough sheets, very little to do at night. Staff in the restaurant were very nice, views and convenience can’t be beat, there was just nothing about the stay that would make me want to return.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Expensive dining. Average other rating options- and limited. Hot tub small and closed another day. Not alot of offerings
Stayed 3 nights in Mar 2019

8/10 Good

william angelo

Liked: Staff & service, property conditions & facilities, room comfort
Winter vacation in Solitude
Beautiful property, very quiet surroundings in the village of solitude. My concerns were regarding dirty bathrooms for public use, i.e. One bathroom in hallway near spa was dirty and had no toilet paper nor paper towels, the other bathroom next to the restaurant was so bad it was not hygienic at all so I went up to my room to use my bathroom. Also not a lot of available restaurant choices in solitude.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food. And 100 feet from lifts. Would definitely stay there again
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and very reasonably priced. Super nice staff.
Stayed 4 nights in Mar 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family skiing resort!
The entire staff was extremely supportive and helpful during check in and out. Awesome location to the lifts and facilities! Had a great view of the slopes and was very tranquil.
Stayed 3 nights in Mar 2019

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski in and out👍
Inconvenient parking situation
Stayed 3 nights in Feb 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
True ski in ski out. You can literally ski to the front lobby. Nice staff and quaint quiet village.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant. The St. Bernard’s Restaurant is now buffet for breakfast and dinner which is very convenient. The sink was not draining very well and bathroom could use some updating. Overall, enjoyed our stay
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the slopes and restaurants. Excellent staff.
Stayed 3 nights in Feb 2019
Response from Patrick on Feb 16, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Patrick on Feb 13, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, surrounding area restaurants were fantastic.
Stayed 4 nights in Feb 2019
Response from Patrick on Feb 13, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KMJ, boston, ma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski in / ski out facility in a cute village with adorable restaurants. Staff is so helpful (thank you Ali!) with luggage and anything else you need.
Stayed 1 night in Jan 2019
Response from Patrick on Feb 13, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ro

Disliked: Amenities, property conditions & facilities
The property was relatively clean but very dated. It has so much potential but clearly ownership/management is not reinvesting in the property. Walls are paper thin. The ammenities are horrible. Dining options are terrible. The pizza/coffee/breakfast cafe was consistently out of everything. In fact, this cafe is the only place in the village to get coffee and the espresso machine was down our entire stay. They were even out of bottled iwater at one point. The “Library Bar” is laughable. Again, so much potential but the realty is wobbly square tables with plastic/rubber tablecloths. The skiing was great... no lines. I was counting down the minutes to departure. Never been so happy to return to Dallas. H
Stayed 3 nights in Jan 2019
Response from Patrick on Feb 13, 2019
We're so sorry you didn't enjoy your stay but we appreciate your feedback so we can look to improve.