Lobby

Reviews of Hilton Garden Inn Salt Lake City Airport

3 out of 5
Hilton Garden Inn Salt Lake City Airport
4975 Wiley Post Way, Salt Lake City, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Misuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SUNITA DILJOHN on Apr 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clifford

Stayed 1 night in Feb 2024
Response from SUNITA DILJOHN on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from SUNITA DILJOHN on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cynthia

Traveled with family
The room was comfy, but quests were loud and a little annoying. The front desk was unfriendly. The bathroom shower was not clean.
Stayed 1 night in Apr 2024
Response from SUNITA DILJOHN on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling through for one night. Room was clean and comfy. Staff was nice. Was not impressed with the food we got from the restaurant
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy, friendly and close to airport for a quick stay over
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Jeffrey, What more can you ask for in a great stay at a hotel? We are thrilled that you had a fantastic experience and are grateful for your business and glowing feedback. Please come back soon! Best, Wayne Day, GM

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy to shuttle to the airport.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Janelle, I’m so glad you enjoyed our hotel and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Anna Bonnell, GM

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the airport
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William J.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to crash before catching an early morning flight SLC
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear William J., I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Anna Bonnell, GM

10/10 Excellent

Drew

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great with my dog.
Stayed 2 nights in Feb 2024
Response from GM on Mar 30, 2024
Dear Drew, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Anna Bonnell, GM

10/10 Excellent

Michele Krause

Traveled with partner
Liked: Cleanliness, staff & service
Close to the airport
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Michele Krause, Thank you for this flawless rating and for complimenting our location. We enjoyed hosting you and hope to do so again soon. Best, Anna Bonnell, GM

10/10 Excellent

phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop overnight before catching an early flight. Comfy beds, great service and free, fast transportation to the airport.
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though our stay was short, it was great! Angela at the front desk was so sweet, helpful, and kind. Parking and shuttling to the airport with my family was super easy and stress free!
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Sarah, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Anna Bonnell, GM

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff & my room was very nice.
Stayed 2 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear Gerry, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Anna Bonnell, GM

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Limited restaurant and bar. Very clean
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Wanda, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Anna Bonnell, GM

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely helpful
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Brooklyn, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Anna Bonnell, GM

10/10 Excellent

Brieanna, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Easy. Perfect for one night.
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 17, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service fast check in, comfy and quiet!
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LaRee, Roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the check in desk could really multi task!
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear LaRee, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Anna Bonnell, GM

10/10 Excellent

Florencio

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and family friendly
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 11, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 11, 2024
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Cameron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be complimentary. Also, there needs to be a way for people flying in that day and having unexpected delays to be able to make sure they still have the reservation. Maybe get the flight number for people flying in that day in case of a delay, it is known and customer is not charged a no-show when they are still coming just not at the expected time.
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 11, 2024
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Matthew

Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Matthew, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Anna Bonnell, GM

10/10 Excellent

Bethany

Stayed 2 nights in Mar 2024
Response from SUNITA DILJOHN on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SUNITA DILJOHN on Mar 13, 2024
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Mary

Pet price was too high I could smell the pet intense pee in 202
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 10, 2024
Really apologize for that.

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay with the exception that breakfast was not free.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Jessica, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Anna Bonnell, GM

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Keri, We appreciate all the compliments we receive, but it is especially heartwarming to hear you speak highly of our staff. They work hard every day to ensure that our guests have a memorable and enjoyable stay. Your review means a lot to us, and we hope to have the pleasure of welcoming you back soon. Best, Anna Bonnell, GM

10/10 Excellent

Camie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Camie, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Anna Bonnell, GM

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 6, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

BRYAN, FILLMORE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SUNITA DILJOHN on Mar 6, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Gabriela

Stayed 1 night in Feb 2024
Response from SUNITA DILJOHN on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie, haughton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport with friendly airport shuttle
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Julie, Thank you for your kind words. It is excellent to hear that our location and shuttle service were highlights of your enjoyable visit. We enjoyed hosting you and hope to welcome you back soon. Best, Anna Bonnell, GM

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for its function - sleep and getting to the airport! Pretty descent bathrooms.
Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Dear Jane, It sounds like our Hilton Garden Inn "checked all the boxes" for a decent stay. Thank you for being our valued guest and sharing this kind feedback. I appreciate your business and look forward to welcoming you back soon. Best, Anna Bonnell, GM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SUNITA DILJOHN on Feb 6, 2024
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Rudolf, Falmouth

Stayed 1 night in Jan 2024
Response from SUNITA DILJOHN on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. I will be staying there again. The only complaint that I have, and it's a small one, is the shampoo dispensers are in an awkward place. They need to be moved to the rear of the shower instead of where they are. I kept hitting them and thought I was going to knock them off of the wall. Not a big deal, just a matter of convenience. Other than that the stay was excellent.
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear STEVEN, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Anna Bonnell, GM

10/10 Excellent

steve

Response from GM on Jan 23, 2024
Dear steve, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Anna Bonnell, GM

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SUNITA DILJOHN on Feb 6, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Dear Alan, Thank you for sharing this positive review, and we welcome you to visit us again anytime! Best, Anna Bonnell, GM

10/10 Excellent

Habimana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in , room decor
Stayed 4 nights in Jan 2024
Response from GM on Jan 16, 2024
Dear Habimana, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us and rating us five stars. We hope to host you again soon. Best, Anna Bonnell, GM

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from SUNITA DILJOHN on Feb 6, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

angela, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was great but unfortunately the grill went out at the bar and grill.
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear angela, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Anna Bonnell, GM

8/10 Good

NancyKay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear NancyKay, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Anna Bonnell, GM

8/10 Good

Kim

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Kim, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Anna Bonnell, GM

10/10 Excellent

FANGCHEN

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from SUNITA DILJOHN on Feb 6, 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Alberto, BUFORD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our last stop on a cross country trip before heading out to the SLC airport. Love the proximity to the airport. By far the most comfortable bed I had slept in all week and ultra spacious room. This is a really nice Garden Inn, will definitely be staying here again and looking at other Garden Inns because of my stay ay this one. A for sure. Staff was very friendly as well.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Alberto, Thank you for your compliments and for choosing our Hilton Garden Inn. It is rewarding to hear that our convenient location and comfortable accommodations made for an excellent trip. We appreciate your feedback and hope to welcome you again soon. Best, Anna Bonnell, GM