Exterior
Check availability

Reviews of Holiday Inn Hotel & Suites Salt Lake City-Airport West, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Salt Lake City-Airport West, an IHG Hotel
5001 W. Wiley Post Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel. The reservation desk associate has been extremely helpful and has a very pleasant personality. Perfect for the job! Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie, ouray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, easy check in
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet. Our room was large enough we didnt feel cramped and it was very nice. We were only there one night but it would have been great for an extended stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Nadezhda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and quiet hotel with friendly and attentive staff.
Stayed 1 night in Mar 2024

8/10 Good

Marius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the kind of throwback feel of the hotel without it looking old or dated. It was well maintained. I did not like that there was nothing surrounding the location but other hotels and a few businesses.
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd, avella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beds were very comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Super friendly
Stayed 1 night in Feb 2024

6/10 Okay

MICHAEL

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tile in bathroom broken, carpet uneven and tripping hazard
Stayed 1 night in Feb 2024

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle runs every half an hour
Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean. Roads in the area are a mess but the property was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pengfei, Mesa

Stayed 2 nights in Feb 2024

8/10 Good

Mitzi

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Horel was nice. Comfortable rooms. The restaurant left room for improvement. No room.service but they will do rakeout orders. Dinner idems were okay. Breakfast not impressed at all. It is not included in the room so we paid extra for it. My omelet had no flavor and was really just items mixed jnto scrambled eggs and folles in half w cheese. Husbands skilt was okay, but also lacked seasoning .
Stayed 2 nights in Feb 2024

6/10 Okay

Charles

Business traveler
No continental breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Stayed 1 night in Feb 2024

6/10 Okay

mor

Disliked: Property conditions & facilities
Not excited
Stayed 2 nights in Jan 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport with free shuttle, would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie, Mainevill

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service is amazing! And the food is very good at the restaurant. Rooms are a bit tired but beds are comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Lara

Disliked: Staff & service
Very disappointed.
Airlines cancelled last flight of the evening causing 300 people to look for overnight accommodations. 11:30pm I booked this hotel and the airlines gave my husband a voucher for a different hotel. I immediately called the property and explained asking that it be canceled, not their problem and gave us Hotel's. Com number to call. Of course no human responded. I left a detailed explanation. Have not heard from you. I realize and appreciate that rules are needed. I also realize that exceptions can be made. When speaking directly to this property I told them they would have no problem renting this room, as rooms were difficult to find and several people slept at the airport who had looked for rooms.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service
Absolutely adequate with great great staff and clean, albeit dated, rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

8/10 Good

Amy

Stayed 1 night in Jan 2024

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop during a road trip!
Traveler type: Couple, 2 dogs, moving cross-country. The stay here was very pleasant. We got in at 2am and were able to get out keys quickly. The hotel had a large parking lot that was well lit so we felt safe with all the things in our car. There were no issues overnight. The room was spacious, comfortable, and clean. There were some grassy areas around the hotel to walk the dogs with a bag dispenser and trash can.
Stayed 1 night in Dec 2023

6/10 Okay

Shimin

Traveled with family
Liked: Cleanliness, amenities
The fan in the room is too loud and cannot be turned off.
Stayed 1 night in Dec 2023

8/10 Good

Brooke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy
Stayed 1 night in Dec 2023

10/10 Excellent

ricardo

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

10/10 Excellent

PTG

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was very accommodating and pleasant from front desk to the restaurant and housekeeping. Fantastic to have the shuttle to the airport option.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient to the airport. Efficient, friendly shuttle.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and close to the airport.
Stayed 1 night in Nov 2023

8/10 Good

Eduardo, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay if you need to be close to the airport. The facilities are a bit dated but well maintained. Comfortable as you would expect from Holiday Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Ellen P

Traveled with pets
Liked: Property conditions & facilities
My 2nd stay at this property. Easy on/off highway 80. Very quiet stay!
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service, especially during early morning checkout.
Stayed 3 nights in Nov 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lynford

Stayed 1 night in Nov 2023

8/10 Good

Brian

Stayed 1 night in Nov 2023

6/10 Okay

Renee

Traveled with partner
Liked: Cleanliness, staff & service
It was dated. Bathroom shower flooring seemed unstable.

10/10 Excellent

Margo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its easy to access and quiet
Stayed 1 night in Nov 2023

8/10 Good

Derek

Stayed 1 night in Nov 2023

8/10 Good

Derek

Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

BYRNE, American Fork

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was efficient, kind and considerate.
Stayed 1 night in Oct 2023