Ratings based on 356 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Aurora Co

Will other Hotels was charging over $200 HI save $

Posted Nov 22, 2017
Jannis and I we love Holiday inns where ever we go. Getting a great hotel room for a lesser hotel. 5stars Its like what I herd an oilman said about a room he got in NY,NY "I just what to rent a room not buy the hotel". He no dout had the money to buy the hotel.
Comment from Hotel Management
Nov 28, 2017 by Nicole, Hotel Management
Hi Elkfetcher, Thanks for the five star review! We hope to welcome you again next time you visit Salt Lake. Take Care, Nicole Walker Director Of Sales
4 out of 5
by Darko

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 25, 2017
Dear Darko, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites- Airport West. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Marisol R. Sales Coordinator
4 out of 5
by Nadia

Nice airport hotel

Posted Aug 31, 2017 on Hotels
We stayed here for one night before heading to Idaho. The only place to grab a bite to eat nearby is the airport (assuming you're arriving from the airport) or the restaurant at the hotel. This wasn't an issue for us because we had a car but worth a mention. We'd stay here again.
Comment from Hotel Management
Sep 25, 2017
Dear Nadia, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites Airport West Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Marisol Rivera Sales Coordinator
5 out of 5
by Edgar

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Sep 25, 2017
Thank you Edgar for taking some time to rate our hotel. We hope to see you again the next time you're in Salt Lake City. Sincerely, Marisol Rivera Sales Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Hotel - SLC

Posted Aug 20, 2017
Hotel good for airport use, shuttle service. Not near much apart from a nice lakeside walk.
Comment from Hotel Management
Aug 23, 2017 by Nicole W. , Hotel Management
Dear Edward, Thank you for taking a moment to review our Holiday Inn Hotel & Suites Salt Lake City Airport West. We are glad to hear you enjoyed our convenient location near the airport, as well as our complimentary 24 hour airport shuttle. Next time you are in Salt Lake City, be sure to check out all of the amazing attractions and restaurants in the downtown area, just a quick 10 minute drive from our hotel. Take care!
5 out of 5
by Natasha

Great stay!

Posted Jul 24, 2017 on Hotels
Very nice with great service at check-in!
Comment from Hotel Management
Aug 23, 2017 by Nicole, Hotel Management
Dear Natasha, Thanks for the FIVE STAR REVIEW! We are thrilled to hear you enjoyed your stay at Holiday Inn Hotel & Suites Salt Lake City Airport West. We hope to welcome you again!
3 out of 5
by A verified traveler

Posted Jul 24, 2017
Was not what I expected, the bathroom tile was even all busted.
Comment from Hotel Management
Jul 29, 2017 by Nicole , Hotel Management
Thank you for providing your feedback. We would greatly appreciate any additional details of your stay so that we can address the issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good condition and staff

Posted Jul 22, 2017
Good condition helpful staff good restaurant and bar somewhat hard to find though it's close to airport
Comment from Hotel Management
Jul 24, 2017 by Marisol R. , Hotel Management
Thank you for taking some time to provide feedback regarding your recent stay at our property. We hope to see you again soon!
2 out of 5
by Dustin

just wanted a place to sleep

Posted Jul 17, 2017 on Hotels
It took three rooms to receive a room that didn't have some one already sleeping in it.
Comment from Hotel Management
Aug 23, 2017 by Nicole, Hotel Management
Hi Dustin, Thank you for letting us know about your experience. We are embarrased to hear that we fell short of our goal of providing excellent customer service. We apologize for the inconvenience and frustration that you experienced. We do hope you will give us another chance.
5 out of 5
by Maria

Everything I needed.

Posted Jul 5, 2017 on Hotels
I needed a hotel that would have a shuttle to the airport. The staff was kind, the room was clean, the price was great. What more could I ask for!
Comment from Hotel Management
Jul 17, 2017
Dear Maria, Thank you for the five star review. We're glad to hear that you enjoyed your stay with us. We hope to see you again the next time you need a hotel with an airport shuttle. Sincerely, Marisol R.