Ratings based on 1,557 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
The check in and out process was the easiest. The staff at check in was AMAZING!!
3 out of 5
by A verified traveler

Horrible Customer service

Posted Dec 7, 2017
Desk clerk was less than friendly when I asked to change room types. Took over 45 minutes for that to happen. Paid over $150 for a room that should have been $75. Cracks in bathroom ceiling and could hear planes all night!!
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great experience!

Posted Nov 29, 2017
Cons: Adding a hot tub next to the indoor pool would make the experience even better.
Location: Nice and close to downtown SLC, tons to do there!
Nice and clean acomidations. Staff was great and very helpful. Really close to the airport and downtown Salt Lake City. Lots of fun things to do there. Great experience, we would do it again!
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
On behalf of the entire staff of the Hyatt Place Salt Lake City Airport, I would like to thank you for completing your Hyatt survey about our hotel. We are always grateful when guests share their experiences with us. I thank you for choosing us as your home away from home. We look forward to seeing you again when your travels bring you back to the Hyatt Place Salt Lake City Airport.
1 out of 5
by A verified traveler from salt lake city utah

Room with a view less than impressive

Posted Nov 24, 2017
The wall paper was falling off the walls in the bathroom and there was a constant loud noise/pounding coming from the ceiling all night. When they leave ear plugs by the bed that's not a good sign.
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition and noise of your guest room. We will take your comments under consideration as we work to improve our guest experience. We look forward to seeing you again when your travels bring you back to the Hyatt Place Salt Lake City Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted Nov 22, 2017
Pros: The customer service.
Cons: Put in a jacuzzi.
Location: There is not a lot to offer around the hotel.
It is a very nice hotel. It doesn't have a jacuzzi but still very nice.
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and will take your comments under consideration as we work to improve our guest experience. We look forward to seeing you again when your travels bring you back to the Hyatt Place Salt Lake City Airport.
3 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Close to airport

Posted Nov 18, 2017
Helpful in getting our boarding passes printed...went back two different times
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you JJ for your recent feedback on your stay with us. It is from our valued guests like you that we can find the best opportunities to improve your next stay with us. We are always happy to help our guests with their boarding pass needs. Thank you again for letting us know how everything was with your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from washington, dv

Posted Nov 11, 2017
Clean hotel. Very large rooms. Great breakfast buffet. Lobby also has an expresso machine, bar, and dinner for purchase. Convenient
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
On behalf of the entire staff of the Hyatt Place Salt Lake City Airport, I would like to thank you for completing your Expedia survey about our hotel. We are always grateful when guests share their experiences with us. I thank you for choosing us as your home away from home. We look forward to seeing you again when your travels bring you back to the Hyatt Place Salt Lake City Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

This is a very nice hotel

Posted Nov 9, 2017
The hotel is near the airport, but is nicely sound proofed and the room was clean and comfortable. My room had two queen size beds and a pull out bed, which was very convenient. Also, we checked out early in the morning and the staff reminded us that breakfast was included and allowed us to eat a quick breakfast before leaving the hotel, something that they could have omitted but they didn't. Overall I was very pleased to stay there and would choose it again.
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you Rhina for your positive comments about your stay with us. We are very happy that you were able to enjoy our wonderful breakfast. We hope to see you again when you come back to Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Cons: I was told the airport shuttle would pick me up 10 minutes after I called, but it took 30.
Easy and convenient stay after flying into Salt Lake City Late
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you for your recent feedback on your stay with us. It is from our valued guests like you that we can find the best opportunities to improve your next stay with us. We are very sorry to hear about your shuttle experience and we will work on better communication with our time quoting. Thank you again for letting us know how everything was with your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the airport

Posted Nov 4, 2017
Excellent hotel for a last minute stay near the SLC airport! Modern look and feel and they also provide breakfast. Appreciate also the large tv with the option to plug in your own electronics.
Comment from Hotel Management
Dec 9, 2017 by JA, Hotel Management
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are glad you appreciate the TV size and plug in options. We look forward to seeing you again when your travels bring you back to the Hyatt Place Salt Lake City Airport.