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Reviews of The Snowpine Lodge

4 out of 5
The Snowpine Lodge
10420 Little Cottonwood Canyon Road, Sandy, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 150 reviews" "
Rating 8 - Good. 17 out of 150 reviews" "
Rating 6 - Okay. 10 out of 150 reviews" "
Rating 4 - Poor. 8 out of 150 reviews" "
Rating 2 - Terrible. 4 out of 150 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, they thought of everything when they built the new snowpine lodge even fresh cookies after your day of skiing I’m going back
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear David,We're thrilled you had such a wonderful experience at Snowpine Lodge! It's fantastic to know that our team went above and beyond to make your stay memorable, from their thoughtful service to the delightful fresh cookies awaiting you after a day on the slopes. We can't wait to welcome you back for another fantastic skiing getaway!

10/10 Excellent

Thomas, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

jennifer

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and spa in a fabulous location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Michael,Thank you for choosing Snowpine Lodge and sharing your delightful, five-star review. We are thrilled we were everything you needed for a perfect getaway and look forward to welcoming you back again soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the wifi was very poor. the snow was very good. food and especially service was excellent.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Andrew,We're so happy to know that you enjoyed your time with us overall and that our tasty food, as well as our team's attentive service, impressed you during your visit. Your feedback regarding the Wi-Fi will be kept in mind for the future and we hope to see you again soon.

6/10 Okay

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed at Snowpine to Ski Alta for 4 days in 2024. On the plus side, it's an amazing location right on the slopes. The facility was beautiful and modern and very tastefully designed. The ski storage and locker area is a huge convenience and the hot tub/pool is a great way to unwind after the ski day. You pay extra if you want to use the spa tubs. My room was very clean and modern. On the negative side, my room was located right below the kitchen (room D2) so every morning at 6AM and from appx 9PM-12AM at night, I not only heard, but felt the noise and vibrations. I used a white noise machine and earplugs and still was woken up and/or disturbed. I called the desk to complain and was told that it would stop. No offer to move me or otherwise rectify. My nightly rate was $1,300 which did not include another ~$200 a night for taxes, fees and other miscellany. For $1,500 a night for a 1 bedroom, I'd expect a bit more. Which brings me to the staff. I didn't get the sense that they were professionals with experience in hospitality, with the exception of the bellman--who were great. I'm not expecting grovelling or subservience, but at least some level of customer-centricity would be an improvement. I ate in the restaurant once for dinner and had breakfast there 2 times--it's a good buffet. I also ate at the bar. The food and service was decent at both, but again, some of the staff didn't appear to have much service experience and were a bit apathetic.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Nick,Thank you for taking a moment to share your honest thoughts. We're pleased to note that our excellent location suited your needs well, and we appreciate you mentioning our great amenities, delicious offerings, and impeccable accommodations. That said, your feedback about noise is understood, and we'll be sure to share it with our team to determine ways of improving in this respect. The next time you join us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. Additionally, please know for further reference that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. It was a pleasure having you as our guest recently, and we hope to welcome you back in the future for a seamless visit that reflects our true spirit of hospitality!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ski in/ski out, recently remodeled. Rooms were large, ample storage for ski gear, good bar food, great restaurant. The ski lockers had boot and glove driers in them too!! Big cookies out at the end of each day.
Stayed 8 nights in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Robert,Thank you for choosing Snowpine Lodge and for sharing such a delightful review. We are thrilled you had everything you needed for the perfect ski getaway. Your kind words about our wonderful amenities, great food, and prime location will be shared with the team. We look forward to welcoming you back again someday.

10/10 Excellent

Diarmuid

Traveled with group
Liked: Staff & service, property conditions & facilities
Great place
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Diarmuid,Thank you for sharing your short, yet delightful review. It was a pleasure to welcome you to Snowpine Lodge, and we are thrilled you enjoyed your stay. Please come see us again soon.

2/10 Terrible

Diksha

Disliked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Stayed 2 nights in Jan 2024

2/10 Terrible

KATHRYN

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I have come tonthis property 5 years and each year it gets worse. The location is phenomenal. Staff is uneducated or downright rude. They do not care when you tell them what is occurring. Housekeeping is a joke. Room is dirty every day. But everything is expensive.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Kathryn, We regret to hear about your recent experience. Your concerns are taken seriously, and we assure you that our team is working diligently to address them. We value your loyalty and hope for the opportunity to make it up to you in the future.

4/10 Poor

Chase

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We regretted staying at Snowpine. The surroundings are amazing and the place is beautiful but we got no sleep and the staff have been unresponsive to our feedback. The room we stayed in made an abrupt noise every time the heat came on leading us to wake up every twenty minutes. When we informed the front desk the next morning, two different employees didn't seem to care. We emailed them and then followed up with a phone call. Despite our best efforts to communicate our discontent, they have done nothing to reach out. I understand that maintenence is an ongoing challenge and that these experiences will happen from time to time but to have no sleep all night and then get the cold shoulder, makes this place hardly worth a budget hotel. The last thing anyone wants is to book an expensive staycation and then just wish they had slept in their own bed. I recommend staying elsewhere.
Response from General Manager on Dec 21, 2023
Dear Chase,Thank you for taking a moment to review your recent visit. While we are pleased to know how much you enjoyed our idyllic setting, we regret that you were not satisfied with your stay. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge! Simple, convenient and really beautiful The dining options were fun, facilities lovely
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Courtney,Thanks so much for your glowing review of Snowpine Lodge. We're delighted to hear you enjoyed your stay, and we appreciate your kind compliments about our property and dining options. It would be wonderful to welcome you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a beautiful area. Easy ski in and out. Excellent service. Will return.
Stayed 2 nights in Dec 2023
Response from Ginnymarie on Dec 7, 2023
Thank you Joseph!!Our Team enjoyed hosting you! More snow on the way for a beautiful holiday season. We look forward to seeing you in the near future.Warm regards,

10/10 Excellent

adi, inglewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lode was very nice. They had a game room that my son and I enjoyed. Different lounges on each floor allowed you to rest and look at the view. Nicely Decorated, friendly staff. Very close to Alta, and not far from Snowbird. Would stay again. There is no village to walk around in the area.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Adi,It was a pleasure to welcome you as our guest, and we’re elated that you and your son thoroughly enjoyed your stay with us. We appreciate you shining the spotlight on our excellent amenities, hospitable team, and great proximity to Alta and Snowbird. Thank you for your review, and we look forward to your return.

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski in/ski out family spot!
This place was phenomenal!!!!! Can. Not. Wait. To go back! The staff went above and beyond!!!!! The place is so great! The arcade room and movie theater were over the top awesome! We didn’t want to leave!!!!!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Amanda,Thank you for your enthusiastic review! We're delighted that your family had a phenomenal experience at Snowpine Lodge. It's wonderful that our team's efforts exceeded your expectations and that our arcade room and movie theater added fun to your stay. Your eagerness to return is the highest compliment for us, and we can't wait to welcome you back for more unforgettable moments!

6/10 Okay

Devon

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen, Humboldt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great hotel. The drive up was interesting with some great views. The room was a nice size and had a great view. The staff was wonderful and the food they served was very nice. Sadly there was no snow but we still enjoyed it very much.
Response from General Manager on Oct 27, 2023
Dear Karen,Thank you for the outstanding review of your recent stay at Snowpine Lodge. We're glad you had a fantastic time with us. Our beautiful facility, gorgeous views, spacious accommodations, and exceptional staff are among the many reasons our guests choose us when visiting Alta and the Wasatch Mountains. It would be our pleasure to host you again when the snow begins to fall, so come back soon!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

ADRIAN

Liked: Amenities
The view
Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Aug 2023

10/10 Excellent

Kelli, Billings

Stayed 1 night in Aug 2023

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I’ve ever had. Truly, the photos and the listing does not do this place justice. Beautiful part of Utah all around you, and a thoughtfully designed lodge hotel - what else can you ask for?!
Stayed 3 nights in Aug 2023

8/10 Good

Crickett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and property! Staff appeared overwhelmed and therefore wasn't very friendly or accommodating. Property fully loaded with many hang out zones.
Stayed 1 night in Aug 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Louise, California City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful mountain area. Room was large and very comfortable. Lovely view of the mountain while dining at Swens on this propery. Staff were very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Stacie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding!
Stayed 1 night in May 2023

10/10 Excellent

Christian

Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Kayla

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic property in a great location. Friendly staff too
Stayed 3 nights in Feb 2023
Response from General Manager on Mar 6, 2023
Dear Beth,Our goal is to impress everyone who stays at Snowpine Lodge, so we're happy to hear that was the case with you! It's great to know that our convenient location and friendly staff helped make your visit memorable. If your adventures bring you back to town, please come see us again.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful property,however room F5 had constant foghorn noise creating two sleepless nights.When told to front desk, no resolution,did not even have earplugs on premises
Stayed 2 nights in Feb 2023
Response from General Manager on Feb 20, 2023
Dear John,The issues you raise are important to us. While we're glad our beautiful property impressed you, we apologize for any concerns about ambient noise and for any difficulty getting it addressed. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel right on the mountain. Amenities make the experience. Great staff. When the thermostat didn’t work in our room they moved us right away to another room. Great shuttle service.
Response from General Manager on Dec 31, 2022
Dear Kimberley,Thank you for being our valued guest at Snowpine Lodge. We're glad you appreciated our dependable shuttle service, and it was our pleasure to solve the problem you encountered during your stay. We are grateful for your review, and we hope you will join us again soon!

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Amazing hotel and recently renovated. Ski in and out, staff amazing and we loved it. This is not the four seasons but a great spot to ski. Don’t go for luxury, but have a blast if you love to ski.
Stayed 4 nights in Dec 2022
Response from General Manager on Dec 29, 2022
Dear Stan,We can't thank you enough for choosing Snowpine Lodge! Our caring team members, modern accommodations, and easy ski-in/out access make us the perfect choice for a winter getaway in the snow, and we're so happy you had a great time. Hopefully, you'll be back soon!

10/10 Excellent

Toni

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly! Tom was exceptional!
Stayed 4 nights in Oct 2022
Response from General Manager on Oct 13, 2022
Dear Toni,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for the lovely review! Please come stay at Snowpine Lodge again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Eden

Stayed 1 night in Sep 2022

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views!! Warm and welcoming staff. Can’t wait to go back!
Stayed 2 nights in Aug 2022
Response from General Manager on Sep 2, 2022
Dear Amy,We loved hosting you at Snowpine Lodge. Friendly hospitality and spectacular views are just a couple of elements you can expect when staying at our property. Come back soon!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022