Ratings based on 69 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
The View is the best thing about this Hotel.Posted Sep 26, 2017
Pros: The View.
Cons: A lot.
This Hotel could do with a serious upgrade. We would not have stayed longer in the room we had if it had been for more than one night. When we arrived and saw the view it was great, but then it went downhill. The en suite was not good at all, and the dinning room more like a canteen. After 17 days away staying at 12 different places, this was most disappointing. I will say no more.
for Everyoneby A verified traveler from Berkshire
Great views, convenient locationPosted Apr 18, 2017
Pros: Views, Location
Cons: Inside sitting area, does not take advantage of the views
Great views, staff helpful and friendly, food good and good value. Would happily go again
for Everyoneby A verified traveler from Peak District
Wonderful cliff top viewsPosted Mar 25, 2017
Pros: Clean, lots of hot water on hillside
Cons: Restricted, uninspiring menu.
Location: Steep walk down to the big sandy bay and beach café. Attractive cottages
Attentive staff. Gave us a birthday card and cared for our dog. Bus to Whitby or Loftus every half hour stoppingat all villagesinbetwee
for Familiesby A verified traveler from Harrogate, North Yorkshire
The Excellent, the Good and the AveragePosted Jan 23, 2017
Pros: See above
Cons: See above
Location: Great location with stunning views to sea and the hillside village of Runswick just below is beautiful, even in winter.
The Excellent were the staff, room décor and comfort, and food. The Good were the general facilities but overall, the hotel in places is looking tired. The Average were room facilities eg, no toilet brush, shower head not functioning properly. mirror set too high at dressing table and no light here either. We would go back there because of the staff, food and fantastic location and despite some of the negative comments above, we enjoyed our one night stay.
for Everyoneby A verified traveler from lancashire
Beautiful hotel.Posted Nov 21, 2016
Loved every min ! Lovely hotel ! Clean ! Very friendly welcoming staff. A free upgrade ....bonus ! Beautiful surrounding area ....will be back.
for Everyoneby A verified traveler from Reading
An overnight stop in a tour of the areaPosted Oct 26, 2016
Location: A beautiful bay with the hotel on the cliff top. Not far from Whitby to the south and Saltburn to the north. Lovely views both in all directions.
We received a warm welcome and friendly contact from all the staff we came into contact with. The room was clean and all equipment in the room was in good condition. There was limited space in the room. The bathroom was well appointed and spacious and the bath, shower, basin and toilet were all in good condition and looked relatively new. There was limited towel rail space and nowhere to put wash bags except on the floor.
for Couplesby A verified traveler from Yorkshire
Boutique hotel looking out over bayPosted Sep 2, 2016
Pros: decor, view, balcony
Location: outstanding location, easy to find. Superb beach, very dog-friendly, easy access to the N Yorks Moors for hiking, steam railway if wet.
Hotel recently redecorated to high standard with boutique-style rooms with balcony overlooking bay. Great staff, easy check-in and out. Fab duvet, nice breakfast and superb shower. Highly recommended!
for Everyoneby A verified traveler from Addlestone
Panoramic ViewPosted Aug 14, 2016
Pros: It has to be in the best location for a superb view of the bay. Food was great and reasonably priced and all staff really helpful.
Cons: Rooms are a bit tired, the bathroom in our room was tiny, although the view did make up for it.
Stayed for one night during a mini UK tour and what a little gem. Big thanks to Shane the manager who made our stay very pleasant and who could not do enough for us.
for Everyoneby A verified traveler
Runswick BayPosted Aug 5, 2016
Pros: Location and staff
Cons: king size bed in our room
Great location and really friendly staff only improvement could be a king size bed otherwise excellent hotel and lovely break
by A verified traveler
Posted Jul 29, 2016 on Hotels
Third hotel in a row - cost significantly more than previous two, but no better in terms of accommodation or service.