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Reviews of voco Saltillo Suites, an IHG Hotel

3.5 out of 5
voco Saltillo Suites, an IHG Hotel
Boulevard Venustiano Carranza 8800, Saltillo, COAH

Reviews

8.4

Very Good

Rating 10 - Excellent. 127 out of 253 reviews" "
Rating 8 - Good. 72 out of 253 reviews" "
Rating 6 - Okay. 31 out of 253 reviews" "
Rating 4 - Poor. 12 out of 253 reviews" "
Rating 2 - Terrible. 11 out of 253 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite fue la mejor opción para nuestra familia de 6
Stayed 3 nights in Mar 2024
Response from Dania Leija Front Desk Manager on Mar 25, 2024
Gracias por compartir su experiencia con nosotros, sus comentarios nos ayudan mientras trabajamos para mejorar cada dia. Esperamos volver a verlo nuevamente!

8/10 Good

Raymundo

Stayed 2 nights in Dec 2023
Response from Beatriz Davila Front desk Manager on Jan 22, 2024
Thank you for your feedback, hope to see you again soon!

10/10 Excellent

Miguel

Stayed 1 night in Jun 2023
Response from Beatriz Davila Front desk Manager on Jun 20, 2023
Thank you for your feedback. Hope to see you again soon!Best regards

10/10 Excellent

guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property excellent included breakfast, nice and spacious rooms. Friendly staff and helpful staff
Stayed 2 nights in Mar 2023
Response from Beatriz Davila Front desk manager on Mar 31, 2023
Thank you for your feedback. Hope to see you again anytime soon!

10/10 Excellent

Vidal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023
Response from Beatriz Davila Front desk Manager on Feb 11, 2023
Thank you for your feedback.Best regards!

2/10 Terrible

Eduardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t really care about customers I lost my flight and need pay a fee at airport because of them
Stayed 2 nights in Jan 2023
Response from Beatriz Davila Front desk Manager on Jan 29, 2023
Thank you for your feedback, I'm sorry for the inconvenience of your flight.If there is anything we can do for the issue, please let us know.

8/10 Good

Humberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You have very good options for dining and entertainment at walking distance. But on Sundays all of these places close really early
Stayed 1 night in Sep 2022
Response from Beatriz Davila Gerente de recepcion on Sep 28, 2022
Thank you for your feedback, your comments help us improve every day, hope to see you again soon. Best regards.

10/10 Excellent

peter

Stayed 1 night in Aug 2022
Response from Beatriz Davila Gerente de recepcion on Aug 12, 2022
Thank you for your feedback. Best regards!

10/10 Excellent

Carlos F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N:A
Stayed 3 nights in Jan 2022
Response from Beatriz Davila Supervisora de Recepcion on Feb 18, 2022
Muy buen día, Gracias por compartir su experiencia con nosotros. Nos encanta que haya disfrutado su estancia. Esperamos tenerlo pronto de nuevo con nosotros.

10/10 Excellent

Carlos F

Traveled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Jan 2022
Response from Beatriz Davila Front Desk Supervisor on Jan 29, 2022
Thank you for staying with us, we are glad you liked your experience with us, hope to see you soon!

10/10 Excellent

CesarHugo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Beatriz Davila Supervisora de recepcion on Jan 26, 2022
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra que encontrara el hotel de su agrado. Esperamos volver a verlo pronto!

2/10 Terrible

Ernesto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I not satisfied with the service
First the all , they didn't have to change rooms because the AC made a lot of noise. later in the other room the toilet did not serve the water deposit and we decided to stay in that room for the reason that I am a disabled person and it was a lot of trouble to be moving from one place to another. When I make the check in, I mentions to want a room near the elevator and it was the opposite, she gave me in the last level floor and the most remote from the elevator but since when I found out about the room, I only called the front desck to make a complaint.
Stayed 1 night in Dec 2021
Response from Beatriz Davila Supervisora de recepcion on Jan 12, 2022
Good day Mr. Ernesto Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve. I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes. We hope you give us a second opportunity to show our commitment.

6/10 Okay

Angel Hector

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Complain
We arrived in room 242 the carpet was wet, the next room had a water leak, when we moved to room 272, the heating in the kitchen area never worked, and the shower drain was covered with gray tape, and the next day they knocked on the door if I need to clean the room at 8 am, too early, since the departure is at 12 pm
Stayed 1 night in Dec 2021
Response from Beatriz Davila Front Desk Supervisor on Jan 12, 2022
Good day Mr. Angel Hector Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve. I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes. We hope you give us a second opportunity to show our commitment.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Value for money isn't there
The staff is very helpful but the hotel is showing signs of getting older and no renewals are done. Very noise from the road. Its an hilton but very old.
Stayed 1 night in Nov 2021
Response from Beatriz Davila Front Desk Supervisor on Jan 12, 2022
Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve. I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes. We hope you give us a second opportunity to show our commitment.

8/10 Good

Carlos F

Traveled with family
Liked: Cleanliness, staff & service
Thanks
Stayed 3 nights in Nov 2021
Response from Beatriz Davila, Front Desk Supervisor on Jan 17, 2022
Thank you for your comment. We are glad you enjoyed your experience with us. Hope to see you back soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Taeyoung

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel met our needs for the evening. The outside and lobby looked great but the area of our room needs updating: fresh paint and carpeting. There was a bad sewer smell in the hallway and the further down the hall we walked toward our room the stronger the smell became. We couldn't tell if the smell was coming from outside or if it was the carpeting in the hallway. When we went to dinner though, we did not smell the sewer smell outside. We were given a room on the first floor, but it was the furthest room on the main floor (down two long hallways). The hotel did not seem that busy, yet we had a long walk to get to our room. The inside of the room was clean but the television had a lot of static (maybe due to the location of the room)? We basically only needed the hotel to sleep for the night and for that it worked well for us. However, we would not book here again.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Work work.
With the name of hotel this hotel needs update. Rooms are dark and carpet seems old. However stuff are always welcome and kind. Next hotel few option for food (night), which they speak English. Overall not bad place to stay as business and getting your stuff done
Stayed 1 night in May 2021

8/10 Good

Sergio J

Business traveler
Liked: Staff & service, room comfort
Comfy Stay
I stayed on the DoubleTree for 3 nights and the experience was really good, overall. Although the hotel is a bit outdated, the comfort inside and outside the room made my stay memorable. Also, room had plentiful of space: way above average among other hotels in Saltillo
Stayed 3 nights in May 2021

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe stop over on our trip
The hotel was very clean and safe as we were driving from Guadalajara back to the US.
Stayed 1 night in Apr 2021

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suite, great service, the only issue was when family was in pool and were not notified that there was going to be an event by hotel staff so they were asked to leave, which cut short the fun.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ill stay again!
We stayed for three nights and and it was great. The hotel was very clean and with covid they are sanitizing everyday.
Stayed 3 nights in Jan 2021

10/10 Excellent

Ervin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Super wonderful place Quit, comfort.
Stayed 1 night in Dec 2020

8/10 Good

Deanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. The piropeen seemed el cards for.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel, friendly staff. The room smelled a bit musty, but otherwise very nice. Our room wasn’t ready, so they gave us an upgraded room that was ready. Breakfast was wonderful. Pool was clean. Very nice hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
We love our complete stay very secure Service was excellent
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Still waiting for my receipt which was going to be emailed
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018

8/10 Good

Roy, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cesar at the front desk was welcoming, courteous and friendly.
Stayed 1 night in Sep 2018

4/10 Poor

JOSE DE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff , clean rooms and great location near restaurants.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean - no wake up call
Not clean - no wake up call - staff is rude-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Stayed 2 nights in Apr 2018

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Alejandra, dallas,tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is just perfect
Don't ask for room service the Dios is just a bit cold
Stayed 1 night in Sep 2017

6/10 Okay

ge, texas

Liked: Staff & service
Disliked: Room comfort
ok hotel
OK hotel, great for long stays since there is a large kitchen area
Stayed 1 night in Jul 2017

10/10 Excellent

leticia a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erin, Wilsonville, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Saltillo business travel.
A group of colleagues traveled to Saltillo on business, and this was an excellent hotel. The suites were spacious with full kitchens and a large table in the main room, and the bedrooms were private. The two bedroom suite we were in had two separate bathrooms and TVs in the living room and both bedrooms. The beds were very firm, which was great for me, but a colleague indicated that she was a little uncomfortable. The décor is dark and a little out of date, but well maintained for the most part. It will be time to update the bathrooms soon, as there was some water damage in the corners and to the wallpaper. There are many restaurants within walking distance with excellent food and good value. Security was good and a shuttle is available (but ran late!) The front desk staff spoke English well. Breakfast was solid, with traditional Mexican food choices. I would definitely stay at this hotel for future business travel in the area.

10/10 Excellent

Juan a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gustavo, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just great but...
My friend lost his cellphone, and we could not state it, and are not very sure about it, but we think the waiter at the hotel's restaurant took it. That's just the bad experience we had. And again, we can not confirm it.

8/10 Good

Pedro, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stopover on a family road trip
Short but always a pleasant stay this Double Tree. Staff very friendly. Rooms are clean and overall hotel ambience family friendly