Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel. Would stay again.

Posted Jun 5, 2015
Pros: Friendly staff. Clean rooms. No surprises. Free breakfast. Free wifi. Felt safe.
Location: Outside of city center. There are places to eat in walking distance, but nothing special. Have to get transportation to get to center of town.
It seemed to be a hotel that mainly caters to business travelers. The description of the rooms are slightly misleading. A "suite" usually denotes a room that has a separated bedroom. This is not the case here. The room had a kitchenette and sofa area but it was all part of the same room that housed the bed. Very friendly, helpful (bi-lingual) staff. The hotel is situated between the industrial area of Saltillo and the city center. You will need transportation to get to either. At night, you are pretty much isolated, but that is alright, as you are not encouraged to go out at night due to the current situation with violence in Mexico. The hotel is surrounded by other hotels of the same sort, so you feel very safe.
Comment from Hotel Management
Jun 12, 2015 by General Manager, Hotel Management
Dear Guest- Receive a cordial greeting from all the staff of your hotel Hampton Inn by Hilton Saltillo Airport Area. I really appreciate the time you take to answer this survey about your recent stay with us, and we're glad to know you were pleased with our service. You can be sure that everybody in this hotel is working very hard to make you feel like home. You are a valuable guest for us, and also is your opinion. Again, thank you for making the effort to share your thoughts with us. We´ll be very glad to see you here soon in Hampton Inn Saltillo, and remember that in Hampton Inn Saltillo we are working for a 10 in your Satisfaction. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro, Garza García

Excelente ubicación e instalaciones.

Posted Jun 1, 2015
Pros: Las instalaciones limpias, el estacionamiento muy cómodo y la ubicación. El desayuno abundante.
Cons: Definitivamente la atención en el front desk.
Location: El restaurante a un lado del hotel es muy bueno y con precios accesibles.
Pasamos un fin de semana cómodo y tranquilo. Tanto la ubicación del hotel como las instalaciones francamente excelentes. Desayuno rico y abundante. El único problema es la atención en el front desk. Tanto a la hora de registrarnos, pero sobretodo al pretender PAGAR y SALIR, el servicio fue desesperantemente LENTO. Casi dos horas, es demasiado. Es malo para ustedes porque entonces el encanto se desvanece. Sale uno enojado. Hagan algo para remediar esto.
Comment from Hotel Management
Jun 12, 2015 by Gerencia General, Hotel Management
Estimado huéspeda- Gracias por hacernos llegar los comentarios referentes a su reciente estadía, me da gusto que nuestros servicios e instalaciones fueron de su agrado y le agradezco su retroalimentación, estoy tomando nota y acciones para hacer que nuestros servicios en recepción sean mejores y así ofrecer una mucho mejor experiencia en su próxima visita. Le recuerdo que todo el equipo de Hampton Inn Saltillo estamos trabajando para ofrecer el servicio que usted merece, y lograr una Satisfacción de 10. Agradezco el tiempo que dedico para compartirnos la experiencia de hospedaje que tuvo en nuestro hotel. Saludos y espero tener la oportunidad de verle en esta su casa. Atentamente, Gerencia General
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Will stay here again when travelling to the area.

Posted May 4, 2015 on Hotels
Staff was friendly, room was clean, and breakfast was better than expected.
3 out of 5
Recommended
for Couples
by Richard

This traveler left a rating score only Posted Apr 10, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

Excelente

Posted Feb 24, 2015 on Hotels
Todo muy bien, excepto q cuando llegamos tuve q dejar un Boucher abierto porque no habían recibido la confirmación del pago de Expedía. Pero todo se aclaró después. El desayuno muy completo, los Wafles deliciosos! Habitaciones muy amplias, cómodas y limpias. Lo recomiendo totalmente
Comment from Hotel Management
May 9, 2015 by General Manager, Hotel Management
Estimado Huésped: Por medio de la presente reciba usted mis más cordiales saludos, y así mismo mi agradecimiento por tomarse el tiempo para calificarnos acerca de su última estancia con nosotros. Me complace saber que nuestros servicios e instalaciones fueron de su agrado y le aseguro que todo nuestro equipo esta trabajando para ofrecer un excelente servicio y que nuestros huéspedes se sientan como en casa. Le recordamos que su satisfacción es lo más importante para nosotros motivo por el cual estamos trabajando por un 10. Esperamos verlo pronto en este su hotel Hampton Inn Saltillo. Atentamente, Gerencia General
4 out of 5
Recommended
for Everyone
by A verified traveler from Irapuato Mx.

Good location for work

Posted Feb 9, 2015
Pros: Location, friendy staff, good breakfast. Rooms are very quiet and beds are very comfortable.
Cons: The hotel is showing some wear and tear but they are updating rooms.
The hotel is conviently located close to the industrial areas. It is close to restaurants and shopping areas.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: Receive a cordial greeting from all the staff of your hotel Hampton Inn by Hilton Saltillo Airport Area. I really appreciate the time you take to answer this survey about your recent stay with us, and we're glad to know you were pleased with our service. You can be sure that everybody in this hotel is working very hard to make you feel like home. You are a valuable guest for us, and also is your opinion. Again, thank you for making the effort to share your thoughts with us. We´ll be very glad to see you here soon in Hampton Inn Saltillo, and remember that in Hampton Inn Saltillo we are working for a 10 in your Satisfaction. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
It wasn't a bad stay. Didn't have time to do a lot of sight seeing.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Guest: Receive a cordial greeting from all the staff of your hotel Hampton Inn by Hilton Saltillo Airport Area. I really appreciate the time you take to answer this survey about your recent stay with us, and we're glad to know you were pleased with our service. You can be sure that everybody in this hotel is working very hard to make you feel like home. You are a valuable guest for us, and also is your opinion. Again, thank you for making the effort to share your thoughts with us. We´ll be very glad to see you here soon in Hampton Inn Saltillo, and remember that in Hampton Inn Saltillo we are working for a 10 in your Satisfaction. Sincerely, General Manager
4 out of 5
Recommended
for Couples
by John from London Ontario

Stop over

Posted Jan 17, 2015 on Hotels
On our way to lake chapala the stop over was perfect.
Comment from Hotel Management
Apr 4, 2015 by General Manager, Hotel Management
Dear Guest: I really appreciate the time you take to share your comments about your recent stay with us, i'd like to apologize for the inconvenience that it might cause to you. You can be sure that everybody in this hotel is working very hard to make you feel like home. As you know your Satisfaction is the most important for us. Again, thank you for making the effort to share your thoughts with us. We’ll be very glad to have you here soon in Hampton Inn by Hilton Saltillo-Airport Area Sincerely, General Manager
5 out of 5
Recommended
for Families
by Claudia

This traveler left a rating score only Posted Jan 1, 2015 on Hotels
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 31, 2014 on Hotels
Comment from Hotel Management
Mar 7, 2015 by General Manager, Hotel Management
Estimado Huesped: Por medio de la presente reciba usted mis más cordiales saludos, y así mismo mi agradecimiento por tomarse el tiempo para calificarnos acerca de su última estancia con nosotros. Me complace saber que nuestros servicios e instalaciones fueron de su agrado y le aseguro que todo nuestro equipo esta trabajando para ofrecer un excelente servicio y que nuestros huéspedes se sientan como en casa. Le recordamos que su satisfacción es lo más importante para nosotros motivo por el cual estamos trabajando por un 10. Esperamos verlo pronto en este su hotel Hampton Inn Saltillo. Atentamente, Gerencia General