Spacious rooms but HORRIBLE service
Posted Sep 10, 2016
Besides the fact that there is usually only one person at the reception, which means you have to wait alot before even been served, we also had issues with the staff working at this establishment.
We were told to not unpack as we were going to be moving rooms to a sea view. We waited for over 3 hours wasted our prescious time we could be exploring the city, expecialy important to us as we told them we had limited time.
They didnt change us rooms untill the next day. Waste of our time.
Secondly we had booked a tour that without our knowledge had been cancelled. We had provided the agency with out room number and hotel number. The hotel never called us to inform that thr tour had been cancelled even though the agency called them repeatedly to inform us. Another waste our time, of our entire day actually.
Also when we called to ask for them to take our luggage from our room to the reception ( which is a very long walk ) they told us no because there was no one available. We had to drag our heavy suitcases IN THE RAIN to our cab ourselves.
Also the tv was unwatchable since it was all static, they will put you on hold for minutes at a time when calling the reception from our room and the shower head spread out so far it seems to hit everything but my head.
Conclusion, old hotel with very spacious rooms, terrible and rude service and poor maintanance.
Oh and i speak fluet portuguese and had a hard time so if you only speak english you would be digging your own grave booking it