This business should not be listed as a hotel, as it is a hostel with substandard conditions. We paid for a "Superior Triple Room" with a balcony, and were assigned a room that only had 2 uncomfortable beds and no balcony to speak of. When we tried to open the curtains, the curtain rod came crashing down, and the window flew open. The only way we could secure it shut was to use a strap from our own suitcases. Had we not done this, we would not have felt safe sleeping there at night or leaving our belongings in the room during the day. Our toilet seat came off the toilet entirely, and the toilet would not flush until we went across the street and purchased a bucket, which we had to fill with water from the shower. The power went out multiple times, so we were forced to take freezing cold showers, and the shower always overflowed. The quality and quantity of the towels were very poor, and the linens did not seem clean. There were no hangers available to hang our things. They advertise WiFi, but the connection was so weak that we could not use it. The most telling aspect of this visit was the fact that we saw an employee in the lobby wearing a "Hostel Porto Salvador" shirt. Exactly. This is not a hotel. It is an overpriced hostel.