A couple of girlfriends and I stayed at the Wayfinder for a long girls weekend in Newport. The hotel was unfortunately under construction so we did not get to see the hotel at its full potential but it was still a great stay. The hotel manager was fantastic and very helpful with everything we needed. The hotel isn’t necessarily walkable to downtown Newport but it was a quick 5 minute drive. My friends and I all agreed we would stay at the Wayfinder again but once the remodel is complete.

The TV remote did not work. Went out to get ice and couldn’t find any, Ice machines on both the fourth and eighth floor were not functioning. Hotel room was clean, staff was friendly and helpful.

Disappointing ending to an otherwise nice vacation. Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via Expedia, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to Expedia from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my Expedia payment, I inquired. The inn pointed out that the amount they receive from Expedia bookings is less than the full amount guests pay due to Expedia commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with Expedia and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to Expedia on to me, as the amount of billing overage in question exactly equaled the revenue Expedia kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not.