2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Jumeirah Messilah Beach Hotel And Spa

5 out of 5
Jumeirah Messilah Beach Hotel And Spa
Al Taawun Street, Block 1- Building 13, Messilah

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 204 reviews" "
Rating 8 - Good. 42 out of 204 reviews" "
Rating 6 - Okay. 14 out of 204 reviews" "
Rating 4 - Poor. 9 out of 204 reviews" "
Rating 2 - Terrible. 7 out of 204 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

KEITH B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for much needed rest
Stayed 1 night in Jan 2024
Response from Mohamed Shehata on Jan 14, 2024
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice for Kuwait
Well located and well run hotel with great staff
Stayed 6 nights in Dec 2023
Response from Mohamed Shehata on Jan 14, 2024
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

Marco

Stayed 10 nights in Dec 2023
Response from Mohamed Shehata on Dec 23, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,

10/10 Excellent

Wissam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mohamed Shehata on Nov 14, 2023
Dear Wissam, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

Desmond

Traveled with partner
Liked: Amenities, property conditions & facilities
Very beautiful hotel with lots of dining options and a beautiful beach setting. The spa is also an amazing place to relax and get the most comfortable massage.
Stayed 2 nights in Nov 2023
Response from Mohamed Shehata on Nov 6, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mohamed Shehata on Nov 1, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

Khalifah

Stayed 1 night in Apr 2023
Response from Mohamed Shehata on Apr 29, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff all around!
Stayed 2 nights in Mar 2023
Response from Mohamed Shehata on Mar 27, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards.

8/10 Good

Abdulrahman, Kuwait City

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need a better management
Stayed 2 nights in Mar 2023
Response from Mohamed Shehata on Mar 18, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Mohamed Shehata on Jan 8, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards

10/10 Excellent

medhat, NORTHRIDGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service Great housekeeping Great facilitiess Great food!!! Everything was SUPER GREAT THANKS JUMEIRAH
Stayed 10 nights in Nov 2022
Response from Mohamed Shehata on Dec 24, 2022
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,

10/10 Excellent

Faisal, Tempe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ahmed

Stayed 2 nights in Jul 2022
Response from Yasmine Ismail on Jul 26, 2022
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Yasmine Ismail

8/10 Good

Esra, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

FIRAS

Stayed 1 night in May 2022
Response from Mohamed Shehata on May 7, 2022
Dear Mr. Firas, Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your feedback with us. Please note that we take all comments seriously and will take all your comments under consideration. I look forward to hearing from you and welcoming you back at our hotel soon.

10/10 Excellent

NASER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Mohamed Shehata on Mar 24, 2022
Dear Mr. Naser, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your positive feedback about your recent experiences with us. I sincerely hope we will get another chance to welcome you back in the near future.

4/10 Poor

Aisha

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I found hair in my food
Stayed 1 night in Feb 2022
Response from Mohamed Shehata on Feb 27, 2022
Dear Ms. Aisha, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us and would like to assure you that your comments will be shared with respective department head to enhance the services in future. I sincerely hope we will get another chance to welcome you back in the near future.

10/10 Excellent

NOURAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mohamed Shehata on Feb 24, 2022
Dear Mrs. Nourah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

2/10 Terrible

Firas

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and family friendly hotel.
Stayed 2 nights in Sep 2021
Response from Mohamed Shehata on Sep 14, 2021
Dear Mr. Abdullah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service, beautiful pool
Stayed 4 nights in Aug 2021
Response from Mohamed Shehata on Aug 13, 2021
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

Fatemah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Mohamed Shehata on Jul 21, 2021
Dear Mrs. Fatemah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, excellent hotel & facilities to stay in.
Stayed 2 nights in Jul 2021
Response from Mohamed Shehata on Jul 9, 2021
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Mohamed Shehata on Jul 16, 2021
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

MOHAMMAD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Mohamed Shehata on Mar 28, 2021
Dear Mr. Mohammad, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

ABDULRAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality, great food.
Stayed 1 night in Mar 2021
Response from Mohamed Shehata on Mar 10, 2021
Dear Mr. Abdulrahman, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Mohamed Shehata on Feb 21, 2021
Thank you for sharing your kind feedback and look forward to welcoming you during your upcoming stay

10/10 Excellent

Salem

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jumeirah on Feb 2, 2021
Thank you! :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice the hotel garden and sea side is very good with a nice play area for kids and a walk into the sea crossing a small bridge. The staff in the garden restaurant are very nice, my only comment is that the service can be slow and the food does occasionally arrive cold during breakfast, nevertheless, we need to know that it is CORONA times and they are doing a good job.
Stayed 9 nights in Dec 2020
Response from Mohamed Shehata on Dec 30, 2020
Thank you for sharing your kind feedback, will make sure to pass your message to the concerned team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Mohamed Shehata on Dec 21, 2020
Thank you for sharing your kind feedback and look forward to welcoming you during your upcoming stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Yasmine Ismail on Oct 18, 2020
Thank you for taking the time to complete our survey and providing us with your valuable feedback. We trust that you have enjoy your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel in the very near future. Best Regards, Yasmine Ismail A. Director of PR & Communications

6/10 Okay

Ahmed, Kuwait

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility the location the atmosphere are positive points for this hotel Customer service at check-in, and more senior staff related to guest relations and reception are mediocre to say the least. Pool guard and breakfast staff are good, actually perhaps one of the really good ones I’ve seen for a while.
Stayed 2 nights in Oct 2020
Response from Mohamed Shehata on Oct 10, 2020
Dear Mr. Ahmed, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards, Mohamed Shehata

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from Yasmine Ismail on Sep 13, 2020
Dear Valued Guest, Thank you for choosing Jumeirah Beach hotel & Spa and for such nice rating. We trust that you have enjoy your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Should you have any further comments of feedback, Please don't hesitate to contact me directly. Thank You! We look forward to welcoming you back to our hotel in the very near future. I sincerely hope we will get another chance to welcome you back in the near future. Best regards, Yasmine Ismail A. Director of PR & Communications

10/10 Excellent

BADER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate sea side escape
Perhaps due to COVID-19 or overbooking, the check in process was delayed. However, later in my stay the manager reached out to me and offered us a late checkout. He was very thoughtful, polite and wanted to make sure that our stay was pleasant and comfortable.
Stayed 2 nights in Aug 2020
Response from Mohamed Shehata on Sep 5, 2020
Thank you for sharing your kind feedback, we are pleased to hear that.

6/10 Okay

Jarrah

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Every things was perfect but the service is not what I want
Stayed 1 night in Aug 2020
Response from Mohamed Shehata on Aug 8, 2020
Dear Mr. Jarrah, Thank you for sharing your kind feedback, we are happy to hear that and will make sure to consider your comments and will share it with the concerned team. Thank you Mohamed Shehata

2/10 Terrible

Batel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Mohamed Shehata on Aug 8, 2020
Dear Batel, Thank you for sharing your kind feedback, we are happy to hear that and will make sure to consider your comments and will share it with the concerned team. Thank you Mohamed Shehata

4/10 Poor

ahmad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Mohamed Shehata on Jul 22, 2020
Thank you for your time, Could you please share with us your king feedback whenever you have time.

10/10 Excellent

SAIF

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Ezzedine Farhat on Feb 27, 2020
Dear Sir or Madam, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,

10/10 Excellent

DrNizar, kuwait

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel lots of restaurants and good location friendly staff clean room nice swimming pool
Stayed 1 night in Jan 2020
Response from Ezzedine. Farhat on Feb 2, 2020
Dear Dr. Nizar, Thank you very much for your feedback about the hotel We are very delighted to read your satisfaction about our hotel, the staff service attitude and the management team which has contributed to your overall experience. We all at Jumeirah Messilah Beach Hotel & Spa hope that you will give us an opportunity to welcome you back to our hotel and renew your faith in the excellent services that Jumeirah is famous for.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ezzedine Farhat on Jan 9, 2020
Dear Sir/Madam, Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your valuable feedback with us. Please note that we take all comments seriously and will take all your comments under consideration. I look forward to hearing from you and welcoming you back at our hotel soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bot a Jumirah hotel
This hotels hold the name Jumeirah but none of its standards
Stayed 3 nights in Dec 2019
Response from Ezzedine Farhat on Jan 9, 2020
Dear Sir/Madam, Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your valuable feedback with us. Please note that we take all comments seriously and will take all your comments under consideration. I look forward to hearing from you and welcoming you back at our hotel soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels in Kuwait. Location is ideal, very helpful staff. They upgraded me to a club floor on the spot. Staff are very helpful and kind. Breakfast is excellent. The whole experience is awsome.
Stayed 3 nights in Nov 2019
Response from Muriel Ghaoui on Nov 28, 2019
Greetings from Jumeirah Messilah Beach Hotel & Spa, Kuwait! Thank you for sharing your feedback and for your high rating about your stay experience at the Jumeirah Messilah Beach Hotel & Spa .I am delighted to learn you have enjoyed your stay with us and experienced the memorable guest experience that is – “The Stay Different” Promise. It is very rewarding to receive such a high rating from our valued guest such as you and I will definitely share your experience with the rest of the team. The entire team and I looking forward to welcoming you back at Jumeirah Messilah Beach Hotel & Spa in the near future.

10/10 Excellent

Rana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Muriel Ghaoui on Nov 26, 2019
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.

10/10 Excellent

Tahani, Kuwait

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No comment every thing was excellent and we will be back soon for sure
Stayed 1 night in Nov 2019
Response from Ezzedine Farhat on Nov 20, 2019
Dear Ms. Tahani, Greetings from Jumeirah Messilah Beach Hotel & Spa, Kuwait! Thank you for sharing your feedback and for your high rating about your stay experience at the Jumeirah Messilah Beach Hotel & Spa .I am delighted to learn you have enjoyed your stay with us and experienced the memorable guest experience that is – “The Stay Different” Promise. It is very rewarding to receive such a high rating from our valued guest such as you and I will definitely share your experience with the rest of the team. The entire team and I looking forward to welcoming you back at Jumeirah Messilah Beach Hotel & Spa in the near future. Best Regards,

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019
Response from Ezzedine Farhat on Nov 24, 2019
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.

10/10 Excellent

haya

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Ezzedine Farhat on Oct 29, 2019
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback on booking.com about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.

10/10 Excellent

nasser

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Moamen Al Sayed on Oct 10, 2019
Dear Mr. Nasser , Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating along with the great comments about our services. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Jumaira is my best hotel but not this time. First, curtain not close. Second, when i came back to my room at 1:00 am, I found it very hot because room service turn off air condition. I could not sleep until room get cold again. Third, room service did not change used towel.
Stayed 1 night in Aug 2019
Response from Ezzedine Farhat on Sep 11, 2019
Dear Valued Guest, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. We have shared your comments with the concerned department heads for future enhancements. I sincerely hope we will get another chance to welcome you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Ezzedine Farhat on Sep 11, 2019
Dear Valued Guest, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. I sincerely hope we will get another chance to welcome you back in the near future.