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Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
10/10 Excellent
Marco
Dec 21, 2023
Marco
Stayed 10 nights in Dec 2023
Response from Mohamed Shehata on Dec 23, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,
Dear Wissam, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
Very beautiful hotel with lots of dining options and a beautiful beach setting. The spa is also an amazing place to relax and get the most comfortable massage.
Desmond
Stayed 2 nights in Nov 2023
Response from Mohamed Shehata on Nov 6, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
10/10 Excellent
Khalifah
Apr 8, 2023
Khalifah
Stayed 1 night in Apr 2023
Response from Mohamed Shehata on Apr 29, 2023
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards.
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards
Great customer service
Great housekeeping
Great facilitiess
Great food!!!
Everything was SUPER GREAT
THANKS JUMEIRAH
medhat
Stayed 10 nights in Nov 2022
Response from Mohamed Shehata on Dec 24, 2022
Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards,
Dear Valued Guest,
Thank you for providing us with your valuable feedback.
We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided.
Thank You! We look forward to welcoming you back to our hotel very soon.
Best regards,
Yasmine Ismail
Dear Mr. Firas, Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your feedback with us. Please note that we take all comments seriously and will take all your comments under consideration. I look forward to hearing from you and welcoming you back at our hotel soon.
Dear Mr. Naser, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your positive feedback about your recent experiences with us. I sincerely hope we will get another chance to welcome you back in the near future.
Dear Ms. Aisha, Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us and would like to assure you that your comments will be shared with respective department head to enhance the services in future. I sincerely hope we will get another chance to welcome you back in the near future.
Dear Mrs. Nourah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Mr. Abdullah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Mrs. Fatemah, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
All in all, excellent hotel & facilities to stay in.
Verified traveler
Stayed 2 nights in Jul 2021
Response from Mohamed Shehata on Jul 9, 2021
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Mr. Mohammad, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Dear Mr. Abdulrahman, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
The stay was nice the hotel garden and sea side is very good with a nice play area for kids and a walk into the sea crossing a small bridge. The staff in the garden restaurant are very nice, my only comment is that the service can be slow and the food does occasionally arrive cold during breakfast, nevertheless, we need to know that it is CORONA times and they are doing a good job.
Verified traveler
Stayed 9 nights in Dec 2020
Response from Mohamed Shehata on Dec 30, 2020
Thank you for sharing your kind feedback, will make sure to pass your message to the concerned team
Thank you for taking the time to complete our survey and providing us with your valuable feedback.
We trust that you have enjoy your stay with us and that our service to you was satisfactory based on the positive ratings you have provided.
Thank You! We look forward to welcoming you back to our hotel in the very near future.
Best Regards,
Yasmine Ismail
A. Director of PR & Communications
The facility the location the atmosphere are positive points for this hotel
Customer service at check-in, and more senior staff related to guest relations and reception are mediocre to say the least.
Pool guard and breakfast staff are good, actually perhaps one of the really good ones I’ve seen for a while.
Ahmed
Stayed 2 nights in Oct 2020
Response from Mohamed Shehata on Oct 10, 2020
Dear Mr. Ahmed, Thank you for sharing your feedback following your recent stay with us. We are so glad to learn your appreciation about the extraordinary service provided. We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations. Best Regards,
Mohamed Shehata
8/10 Good
Verified traveler
Sep 10, 2020
Verified traveler
Stayed 1 night in Sep 2020
Response from Yasmine Ismail on Sep 13, 2020
Dear Valued Guest,
Thank you for choosing Jumeirah Beach hotel & Spa and for such nice rating.
We trust that you have enjoy your stay with us and that our service to you was satisfactory based on the positive ratings you have provided.
Should you have any further comments of feedback, Please don't hesitate to contact me directly.
Thank You! We look forward to welcoming you back to our hotel in the very near future.
I sincerely hope we will get another chance to welcome you back in the near future.
Best regards,
Yasmine Ismail
A. Director of PR & Communications
Perhaps due to COVID-19 or overbooking, the check in process was delayed. However, later in my stay the manager reached out to me and offered us a late checkout. He was very thoughtful, polite and wanted to make sure that our stay was pleasant and comfortable.
BADER
Stayed 2 nights in Aug 2020
Response from Mohamed Shehata on Sep 5, 2020
Thank you for sharing your kind feedback, we are pleased to hear that.
6/10 Okay
Jarrah
Traveled with family
Aug 7, 2020
Liked: Cleanliness, room comfort
Disliked: Staff & service
Every things was perfect but the service is not what I want
Jarrah
Stayed 1 night in Aug 2020
Response from Mohamed Shehata on Aug 8, 2020
Dear Mr. Jarrah,
Thank you for sharing your kind feedback, we are happy to hear that and will make sure to consider your comments and will share it with the concerned team.
Thank you
Mohamed Shehata
Dear Batel,
Thank you for sharing your kind feedback, we are happy to hear that and will make sure to consider your comments and will share it with the concerned team.
Thank you
Mohamed Shehata
Dear Sir or Madam,
Thank you for sharing your feedback following your recent stay with us.
We are so glad to learn your appreciation about the extraordinary service provided.
We look forward to welcoming you again in the near future to provide the memorable Jumeirah experiences which would exceed your expectations.
Best Regards,
nice hotel lots of restaurants and good location friendly staff clean room nice swimming pool
DrNizar
Stayed 1 night in Jan 2020
Response from Ezzedine. Farhat on Feb 2, 2020
Dear Dr. Nizar,
Thank you very much for your feedback about the hotel We are very delighted to read your satisfaction about our hotel, the staff service attitude and the management team which has contributed to your overall experience.
We all at Jumeirah Messilah Beach Hotel & Spa hope that you will give us an opportunity to welcome you back to our hotel and renew your faith in the excellent services that Jumeirah is famous for.
6/10 Okay
Verified traveler
Jan 2, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveler
Stayed 1 night in Dec 2019
Response from Ezzedine Farhat on Jan 9, 2020
Dear Sir/Madam,
Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your valuable feedback with us. Please note that we take all comments seriously and will take all your comments under consideration.
I look forward to hearing from you and welcoming you back at our hotel soon.
This hotels hold the name Jumeirah but none of its standards
Verified traveler
Stayed 3 nights in Dec 2019
Response from Ezzedine Farhat on Jan 9, 2020
Dear Sir/Madam,
Thank you for staying at Jumeirah Messilah Beach Hotel & Spa We appreciate you taking time for sharing your valuable feedback with us. Please note that we take all comments seriously and will take all your comments under consideration.
I look forward to hearing from you and welcoming you back at our hotel soon.
One of the most beautiful hotels in Kuwait. Location is ideal, very helpful staff. They upgraded me to a club floor on the spot. Staff are very helpful and kind. Breakfast is excellent. The whole experience is awsome.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Muriel Ghaoui on Nov 28, 2019
Greetings from Jumeirah Messilah Beach Hotel & Spa, Kuwait! Thank you for sharing your feedback and for your high rating about your stay experience at the Jumeirah Messilah Beach Hotel & Spa .I am delighted to learn you have enjoyed your stay with us and experienced the memorable guest experience that is – “The Stay Different” Promise. It is very rewarding to receive such a high rating from our valued guest such as you and I will definitely share your experience with the rest of the team. The entire team and I looking forward to welcoming you back at Jumeirah Messilah Beach Hotel & Spa in the near future.
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.
10/10 Excellent
Tahani, Kuwait
Traveled with partner
Nov 20, 2019
Liked: Cleanliness, staff & service, amenities
No comment every thing was excellent and we will be back soon for sure
Tahani
Stayed 1 night in Nov 2019
Response from Ezzedine Farhat on Nov 20, 2019
Dear Ms. Tahani,
Greetings from Jumeirah Messilah Beach Hotel & Spa, Kuwait!
Thank you for sharing your feedback and for your high rating about your stay experience at the Jumeirah Messilah Beach Hotel & Spa .I am delighted to learn you have enjoyed your stay with us and experienced the memorable guest experience that is – “The Stay Different” Promise.
It is very rewarding to receive such a high rating from our valued guest such as you and I will definitely share your experience with the rest of the team.
The entire team and I looking forward to welcoming you back at Jumeirah Messilah Beach Hotel & Spa in the near future.
Best Regards,
8/10 Good
Verified traveler
Nov 11, 2019
Verified traveler
Stayed 3 nights in Nov 2019
Response from Ezzedine Farhat on Nov 24, 2019
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations.
It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.
I sincerely hope we will get another chance to welcome you back in the near future.
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback on booking.com about your recent experiences with us. Also we thank you for such high rating about our products and services. We are simply delighted to read that our services met your expectations.
It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.
I sincerely hope we will get another chance to welcome you back in the near future.
Dear Mr. Nasser , Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us. Also we thank you for such high rating along with the great comments about our services. It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. I sincerely hope we will get another chance to welcome you back in the near future.
Jumaira is my best hotel but not this time.
First, curtain not close.
Second, when i came back to my room at 1:00 am,
I found it very hot because room service turn off air condition. I could not sleep until room get cold again.
Third, room service did not change used towel.
Verified traveler
Stayed 1 night in Aug 2019
Response from Ezzedine Farhat on Sep 11, 2019
Dear Valued Guest,
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us.
We have shared your comments with the concerned department heads for future enhancements.
I sincerely hope we will get another chance to welcome you back in the near future.
Dear Valued Guest,
Thank you very much for choosing Jumeirah Messilah Beach Hotel and Spa and for taking the time to share your feedback about your recent experiences with us.
I sincerely hope we will get another chance to welcome you back in the near future.