Ratings based on 33 Verified Reviews

3.0 out of 5
33% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

Poor value for money

Posted Mar 27, 2018
On the positive side, the staff here are delightful,willing and polite. The food is ok and there is a reasonable selection, but not a gourmands delight. The gardens are very pretty and the views and wildlife are what you would expect in the more rural parts of the Caribbean. However, there is nothing ‘De-luxe’ about this hotel ( which is how our rooms were described on booking). The furniture is cheap,old and tatty, we had broken and rusting light fittings etc.There is no hairdryer, room safe or coffee making and there is no hot water in the evening for the shower. You have to give your key to reception if you want the room cleaned. The air-con is efficient and noisy, it runs all night and a plastic notice stuck to the wall instructs you not to change the settings. The pool is ok but the water fall in the photos is not running, the poolside shower room is not pleasant and some of the loungers are broken and the cushions are old and in places torn and grubby. I appreciate this is not the UK and Caribbean standards are different but the pricing of rooms are clearly based on the availability on the island not the quality of the establishment.
Comment from Hotel Management
Apr 3, 2018 by Marketing Department, Hotel Management
Dear Guest, Thank you for taking the time to highlight your findings. We will deal with the issues with urgency and we do apologize for any inconvenience caused. Kind Regards, Marissa Marketing Department
1 out of 5
by A verified traveler from philly

Posted Feb 9, 2018
Pros: The location and breakfast
Cons: Cleaner rooms and better service from the receptionist due to lack of management.
Location: Not much have to drive 45 minutes to Toco.
I waited about 5 minutes to be checked in. The young man was on his phone and refused to acknowledge my presence. The room looked clean but it smell like mold and human waste. There were missing lights bulbs which they explained was on back order so they could not replace them. I paid for two nights stay, but I was informed by housekeeping that I was checked out after my first night and was not entitled to room service.
Comment from Hotel Management
Feb 12, 2018 by Marketing Department, Hotel Management
Dear Guest, On behalf of Salybia Nature Resort and Spa i sincerely apologize for any inconvenience caused during your stay. Management was informed of the issues highlighted and is working diligently to have the issues addressed with urgency. Kind Regards, Marissa Marketing Assistant.
2 out of 5
by A verified traveler

Posted Jan 18, 2018
Cons: Have someone to carry the luggage to the rooms. Replace all fixtures in the rooms. Do a major update in all the rooms.
Location: There is nothing near by for a few miles.
When we checked in there was no one to carry our luggage to our room. There is no elevators and my husband has a knee injury but he had to carry our luggage up two flights of stairs. My husband got electrocuted by the shower head pretty bad. We had to take a bath in the other tub to be safe. After that we checked out of the resort.
Comment from Hotel Management
Jan 23, 2018 by Marketing Department, Hotel Management
Dear Guest, Thank you for highlighting your experience and your review will be forwarded to Management immediately.The comfort of our guests are our #1 priority and we do apologize for any inconvenience experienced. Our professional staff is always ready and willing to assist with any queries, special request, needs or reports highlight by you our valued guest.
4 out of 5
by A verified traveler from Canada

Beautiful location

Posted Dec 11, 2017
For the large sum of money that they want to stay here it should be a well kept facility but it was in bad need of many repairs
Comment from Hotel Management
Dec 14, 2017 by Ocean Salybia Nature Resort & Spa., Hotel Management
Thank you for highlighting your observation. Your review will be sent to Management immediately.
5 out of 5
by Andrew

The little hidden gem!

Posted Dec 2, 2017 on Hotels
The hotel has a beautiful view and the staff is very friendly and thoughtful. We were upgraded to a king room (which is a very nice room)that has a window seat instead of a balcony. The balcony was the reason we booked the room that we did. We accepted the room and were ok with it. The first thing next morning the woman in charge of rooms got ahold of us to let us know we would be in the requested room by the time we got back. The waitress in the restaurant gave us an excellent local place to go for doubles and anything we asked they made the effort to get us. The hotel is in a lovely remote area and is worth the extra driving to get there.
Comment from Hotel Management
Dec 5, 2017
Dear Guest, Thank you soo much for the comment and we do hope you visit again.
5 out of 5
by A verified traveler

Awesome weekend

Posted Aug 14, 2017 on Hotels
The room was clean with an awesome view of the ocean. Staff was very courteous friendly and the meals were mostly local dishes very tasty
Comment from Hotel Management
Aug 21, 2017
Thanks for staying with us. We do appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from NEW YORK

GREAT STAFF.SAFE PLACE.

Posted Jul 7, 2017
Pros: OCEAN VIEW.STAFF MEMBERS WERE GREAT HELPFUL.VERY SAFE .
Cons: WATER SYSTEM. NEED MORE HOT WATER.
Location: GOOD LOCATION .GOOD OCEAN VIEW.NEED A CAR TO GET AROUND.OR HIRE SOMEBODY TO DRIVE YOU AROUND .VERY SAFE.
ENJOYED THE STAY. SAFE AREA FOR EVERYBODY TO ENJOY.
4 out of 5
by Susan

Mini vacation

Posted May 25, 2017 on Hotels
The resort could do with some renovations. However the rooms were comfortable, surrounding areas beautiful and the meals were good. The direct tv wasn't working properly but we didn't spend much time in the rooms. All in all, it is a nice place for a getaway.
Comment from Hotel Management
Jun 2, 2017
We at Salybia Nature Resort & Spa feel satisfied that you did enjoy your time with us. Do feel free to come again and we can assure you that your recommendation will be taken into consideration. Kind Regards Abigail Vialva Marketing
5 out of 5
by Anjali

Great weekend getawy

Posted Mar 14, 2017 on Hotels
The stay was awsome as a first time experience .... great service ... friendy staff... nice ambience ....tasty food ...... romantic weekend getaway ... will return again
Comment from Hotel Management
Apr 1, 2017
Dear Guest, Thank you for your kind remarks and we will be happy to have you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miramar Florida

Very Nice Property

Posted Nov 2, 2016
Location: There's a bar and mini casino across the street.
The room was nice. The view is the best thing on the property. Very relaxing. The property is located on a hill overlooking the ocean and it's very well kept. However you can't swim directly behind the property because of the dangerous under tow. The staff was nice and helpful. The food at the restaurant was very limited. Their catch of the day was frozen salmon everyday! They were out of shrimp, crab cakes and half the things on the menu. The buffalo wings were too sour.