Good location hotel but poor service
Posted Jul 5, 2016 on Hotels
The hotel in itself was not bad - good location and clean comfortable room and we were attracted by the "stay for two nights and 3rd night free" offer. But we were somewhat disappointed that we were given rooms not as promised, i.e. it was supposed to be 35 sqm with patio/balcony. However, the room was much smaller (more like 20 sqm) and there were no balcony or patio (Hotels.com should look into this as this was written in our reservation). The service was also found wanting and staff were not friendly or helpful. After the first day, the chambermaid did not empty the waste bin in the bathroom and also did not replace coffee or tea bags. When we asked the reception staff for more coffee and tea bags, instead of offering an apology, she appeared to have doubts that we were telling her the truth. We also asked for fresh milk because there were no milk or cream capsules in the room. She said that the milk was chargeable at 2 Euro. When we said that hotels usually provided milk capsules in rooms, she gave the excuse that they do not provide milk capsules during summer. I thought that this was really ridiculous! Fortunately, she finally agreed to provide the fresh milk without charge! Otherwise, we would have called for the manager. The hotel has potential to be a good one, just need some areas for improvement.