Ratings based on 760 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Very nice hotel

Posted Jul 21, 2017
Pros: Comfort
Cons: It was hard to find it. The signage can be improved.
Location: Most of the action is about 15-20 minute walk. But the park is close and had some activity in it.
It is very clean and comfortable. Staff was friendly. The hotel has some off-site garage parking about a block away. There is a post office across the street and we found a laundromat with full service about 15-minute walk from the hotel. Hotel is located within 5-minute walk from the Mirabell Palace and gardens. It is about 15-minute walk to the old city.
Comment from Hotel Management
Jul 24, 2017 by Martin, Hotel Management
We thank you very much for your excellent feedback. It has been a pleasure to have you at our hotel and we are happy that you liked your stay very much. Thank you for your satisfaction with the convenient location of our hotel. We are also delighted that you enjoyed the cleanliness and comfort of our hotel. We are sorry that you had troubles in finding our hotel. We will discuss your suggestion about the signing of our hotel. It has been very nice to have you with us and I hope that you will stay with us again. Thank you very much for your amazing feedback. With kind regards, Martin Gissel – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Preston

great hotel, great location

Posted Jul 5, 2017
Pros: Helpful staff and good dining facilities. Good location.
Location: Near to the railway and bus station. A short walk into the city centre for shopping and sightseeing.
Everything about our stay was great. From ease of check-in, to lovely clean, quiet room with good facilities and free wi-fi throughout the hotel. The staff on the desk printed our boarding passes for our return flight and delivered them to our room instantly! The Sky Bar offers a relaxed atmosphere in which to drink and dine, with great views over the city. We also ate in the Pitter Keller this time, which has a wide variety of delicious traditional Austrian food. It is a short walk to the railway station in one direction, and the Mirabell Gardens in the other. We would stay here again when in Salzburg for sure. Thank you to all the staff.
Comment from Hotel Management
Jul 6, 2017 by Martin, Hotel Management
Dear Cathy, Thank you so much for your very kind and delightful review. It is wonderful to hear how much you enjoyed your stay at our hotel. Thank you for your kind words about our staff. We are very happy that you felt so well assisted by them. It is also nice to hear that you were very satisfied with the comfort and the appointments of the room. Thank you for visiting the PitterKeller, our traditional beer cellar in the basement and for enjoying the typical Austrian food. It has been a great pleasure to have you with us and we would be very happy to welcome you again at our hotel Crowne Plaza Salzburg – The Pitter. With many thanks and kind regards, Martin Gissel – General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice rooftop bar

Posted May 26, 2017
Bad beds and poor temp control, but good location. Walk from train and loved the rooftop bar
Comment from Hotel Management
May 29, 2017 by Martin, Hotel Management
Dear Phil, Thank you very much for staying at our hotel and for taking the time to give us your feedback. We are sorry that the beds felt not comfortable to you. Please apologize. We are also sorry that the air condition did not work properly and we will see to this immediately. Thank you for letting us know. We thank you for appreciating the convenient location of our hotel and for enjoying a visit to our roof top bar and restaurant. We thank you very much for your visit and would be delighted to welcome you again in the future. With kind regards, Martin Gissel – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with great location near city centre

Posted May 4, 2017
Staff were really helpful Broke my glasses on way there and receptionist went out of her way to search for an optician that was open
Comment from Hotel Management
May 9, 2017 by Martin, Hotel Management
Dear guest, Thank you very much for your kind feedback on your stay at our hotel. We are very delighted that you felt so well assisted by our staff and we thank you very much for your kind words. It is also good to hear that you liked the location of our hotel very well and found your stay quite agreeable. We thank you for taking the time to give us your feedback. We would be happy to welcome you back at our Crowne Plaza Salzburg – The Pitter in the future. With kind regards, Martin Gissel – General Manager
4 out of 5
by DHANIL

Great hotel

Posted Apr 27, 2017 on Hotels
Great location and very good service
Comment from Hotel Management
May 9, 2017
Dear Dhanil, It is wonderful to hear that you enjoyed your stay at our hotel and were very satisfied with its convenient location. It is indeed in near reach to the sightseeing spots of the city and only a 2 minutes’ walk form the beautiful gardens of Mirabell Palace. Thank you very much for your visit and for your very good feedback. We hope that you will visit us again on another stay in Salzburg. With kind regards, Martin Gissel – General Manager
5 out of 5
by Julie

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear Julie, We are very delighted that you had an excellent stay at our hotel Crowne Plaza Salzburg – The Pitter and we thank you very much for your wonderful feedback. It is good to see that you liked your stay and found everything very agreeable. It would be nice to see you again someday at our hotel. Thank you very much for your visit and for your feedback. With kind regards, Martin Gissel – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Lovely hotel & staff but undergoing renovations!

Posted Apr 22, 2017
Pros: It's location,cleanliness and most of the staff
Cons: Wi-fi access, and the renovation work went on into the evening
Location: Everything is withing easy walking distance
Lovely central location for a hotel that will be great when the work has been finished so as long as you're out during the day you won't be disturbed by the noise! We were upgraded when we arrived (excellent!) but neither the bathroom door nor toilet door would fully close so as long as the odd little finishing touch doesn't bother you it's a great place to stay. We didn't have any food (just drinks) in the Sky Bar but the views are definitely worth a lift-ride to the top floor. It's more of a difference in culture comment but being British we're used to going to the bar for a drink when you arrive in a bar so as long as you sit at the table and wait to be served you won't be 'told off' (this only happened in the Pitterkeller downstairs). Also the free wi-fi only worked when we were either on the top floor or ground floor so this was a bit annoying. Everything is within easy walking distance especially the stops for the tours etc,lovely restaurants and cafe's nearby. I plan on going back to Saltzburg and would more than happily stay here again
Comment from Hotel Management
Apr 24, 2017 by Martin, Hotel Management
Dear Rachel, Thank you very much for staying at our hotel and for giving us a very good feedback. We are especially delighted that you liked it so much, that you would stay with us again. This is a great compliment for us, thank you very much. We are sorry that there are still some things to be fixed. Please apologize. We try to keep the works away from our guests as good as possible. Please, also apologize that the WIFI was not working properly. We will see to this immediately. We are very sorry about your experience in our beer cellar. Friendliness and hospitality are very important to us and we will have a talk with our staff at the PitterKeller. We are very happy that you stayed with us and we thank you very much for your feedback. We sincerely hope that we may welcome you again at our hotel. With kind regards, Martin Gissel – General Manager
4 out of 5
by BEVERLEY

Posted Apr 21, 2017 on Hotels
Great location in New Town Salzburg, about a 10 min walk to Schloss Mirabel,Mirabel Gardens. It is about a 20 min walk to Old Town Salzburg where many of the other tourist sites are located. Parking garage (18 euro per night) is about a 3 minute walk from the hotel. Very comfortable bed. Wifi is free and works great. Our room faced an inner courtyard, so was very quiet. We did find the room quite warm,despite having air conditioning turned on. We did mention this at checkout and they were going to look into it. All in all, a very pleasant stay.
Comment from Hotel Management
Apr 24, 2017
Dear Beverley, It is very nice to hear that you enjoyed your stay and found the location of our hotel very convenient. Thank you for your satisfaction with the comfort of the bed and the quietness of the room. I am sorry that it was a bit too warm in the room. Please apologize any inconveniences. It has been very nice to have you with us and we thank you very much for your feedback. We would be happy to welcome you again at our hotel Crowne Plaza Salzburg – The Pitter. With kind regards, Martin Gissel – General Manager
5 out of 5
by Mohammad

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Dear Mohammad, Thank you very much for your wonderful feedback and your great satisfaction with your stay at our Crowne Plaza Salzburg – The Pitter. We are very delighted that you enjoyed your stay greatly and found everything very agreeable. I hope that you will visit us again on your next trip to Salzburg. With many thanks and kind regards, Martin Gissel – General Manager
5 out of 5
by Khalifa

اقامة جميلة وهادئة

Posted Apr 16, 2017 on Hotels
الجناح كان جميل ومجدد بالكامل والفندق هادئ جدا ويبعد مسافة مشي ١٠ دقائق من المدينة القديمة ودقيقتين من حدائق مارييل
Comment from Hotel Management
Apr 18, 2017
أيها خليفة، نحن سعداء جدا أن تقوم مع الإقامة في فندقنا فندق كراون بلازا سالزبورغ - وPitter كانت سعيدة جدا، ونحن شكرا جزيلا لك للمراجعة الممتاز. لطيف ان كنت حقا أحب الغرفة وأن موقع فنادق لديه مناسبا جدا. وسيكون من الرائع أن أرحب بكم معنا مرة أخرى. شكرا لاستعراض كبير الخاصة بك. مع أطيب التحيات، مارتن جيسيل - المدير العام