Hotel was fine but staff were cold and rude
Posted Sep 27, 2016
My friend's younger sister joined our trip last minute and was planning on staying with a friend in Salzburg, while we stayed at the hotel. We tried to add her to our room (for 3) but the staff refused, even when we offered to pay any extra fees and share beds. She decided to just stay with her friend instead. That night, she had a severe allergic reaction at dinner. We took her back to our hotel since it was a 5-min walk from the restaurant and she had started throwing up. When we came back to the hotel, the man at the front desk was very accusatory and stopped us to insist we buy a room for her and pay for it, in the middle of a medical emergency. Her sister did it just because she preferred keeping her close, which was a good thing since we had to take her to the ER. It was just a bad experience and they don't really seem to care about anything other than making money.