Ratings based on 604 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, US

Nice place

Posted May 23, 2017
Pros: Friendly, nice
Cons: All good
Location: Everything
Nice hotel, cool location, easy to get to downtown etc.
Comment from Hotel Management
May 23, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear AT, Thank you very much for your recent stay at the Hotel Sacher Salzburg and for sharing your impressions with us. I am pleased to read your valuable feedback about the service at the Hotel Sacher Salzburg. The hotel constantly strives to meet your needs and expectations and we are therefore happy that we were able to achieve this. Furthermore I am delighted about your comment concerning the location of the hotel. We are indeed in a lucky position, to offer our guests a special location next to the river Salzach which not only offers a marvellous view over the old town but also a short walking distance to all important sights. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable visit. We look forward to welcome you again soon. Kindest Regards Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from lincolnshire england

fantastic friendly hotel

Posted May 20, 2017
Pros: Old school service. Lovely to sit out look over river with a glass or two before dinner. Ice cream with sacher hot choc to pour over was divine.
Cons: The smoking policy in the bar was awful as smoke obviously creeps through to lounge where piano is. Couldn't believe smoking was still allowed in bar
Location: Location is ideal for Salzburg walk over river to all the beautiful sites. Bus tour to lakes and mountains and stop at church from sound of music.
Had a wonderful stay. Room was upgraded and champagne in room for my husbands 50th Birthday. What a beautiful hotel. And Salzburg was amazing we went to concert to see Andre Reiu. Was advised by concierge to book car early attention to detail you just don't get anymore 5stars for this hotel.
Comment from Hotel Management
May 22, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear wendy, Thank you very much for taking the time to submit a review about your stay at the Hotel Sacher Salzburg. I truly appreciate the many positive comments you mentioned about the high level of service provided by our staff. We do pride ourselves on the service that we provide and are glad that you recognise this. I will share your feedback with my team. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this which ultimately contributes to a memorable stay with us. I would like to take the opportunity to apologize for any inconvenience you have experienced during your stay regarding our bar which is still a smoking area. As laws in Austria are not that strict yet and a lot of our guests appreciate having a smoking area inside, it is still allowed to smoke in the bar. However this will also change next year. I am very sorry to hear that you have been disturbed by the smoke outside the bar in the lobby and I hope you will accept my apology. Dear wendy, thank you again for staying with us, my team and I would be delighted to welcome you as our guest back at the Sacher Salzburg in the future. Kindest Regards Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk, UK

Birthday City Break

Posted May 16, 2017
Easy and quick transfer from the airport via public transport. Hotel central to all the main places of interest. Ideally positioned between the sights and some great restaurants too.
Comment from Hotel Management
May 17, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear A, First of all I would like to thank you for choosing the Hotel Sacher for your birthday stay in Salzburg and for sharing your impressions with us. We are indeed in a lucky position, to offer our guests a special location next to the river next to the River Salzach which not only offers a marvellous view over the old town but also a short walking distance to all important sights. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable visit. My team and I would be delighted to welcome you back to the Sacher Salzburg in the near future. With best regards, Armie-Angélique Lassiwe General Manager
3 out of 5
by A verified traveler

Posted May 15, 2017
The Sacher is a crumbling old hotel with a glorious past! Yes, the location is great but you will probably end up with an unattractive view of a busy side street instead of the river view. Musty rooms, old fashioned baths and beware no coffee/tea maker in the rooms. Unfriendly front desk, the doorman was really friendly though! You are better off staying in a newer property in Salzburg.
Comment from Hotel Management
May 17, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Anonymous, Thank you very much for your recent stay at our hotel and for taking the time to share your impressions with us. I am happy to hear that you have recognised our long tradition and the ambiance it gives the hotel. However I feel sorry to hear that the room you have stayed in did not fully meet your expectations. Kindly allow us to mention that we are in the final steps of our continued effort in extensively renovating all our guestrooms as well as our restaurant and bar areas, which stands for our aim to offer excellent quality and facilities for our valued guests. As I am sure you will understand, this is though a very lengthy project which is yet to be completed. Dear Anonymous, I hope you will give us a chance to showcase our true Sacher Excellence. I would be looking forward to welcoming you back at our hotel in the near future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Highly recommended 5 Star Hotel in a top location.

Posted Apr 27, 2017
Pros: The re-furbished rooms were so elegant! Loved EVERYTHING about this Hotel including the decor, the staff, the dining options, the outdoor deck etc
Cons: Coffee/tea making facilities in the room.
Location: Excellent central location on the river within easy walking distance to the Old City, Mirabellplatz and various concert halls and theatres.
The Hotel Sacher in Salzburg was absolutely a true gem of a hotel. As a seasoned traveller I can highly recommend this property. Despite being a historic Hotel the Sacher provided a very welcoming & contemporary atmosphere which guaranteed all guests felt immediately at home. The bedrooms were divine, the dining choices were varied and the location was central to a variety of key tourist areas in Salzburg.
Comment from Hotel Management
May 3, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Anonymous, First of all I would like to thank you for having chosen the Hotel Sacher for your stay in Salzburg and for taking the time to write such a lovely and detailed review. Thank you also for your wonderful feedback about the hotel location, our F&B offerings and mostly about our service and staff. It will be my pleasure to share your comments with my team, as they will no doubt be delighted to know that their efforts are very well appreciated. Rest assured that we will continue to provide you with the best service and personalised care at all times. I am happy to read you enjoyed our amenities, as well as our newly refurbished hotel rooms. We take great pride in creating lasting memories for our guests, and are delighted that you had a memorable time with us. I would also like to take the opportunity to apologize for any inconvenience you have experienced regarding the missing coffee/tea making facilities in the room. It is right that we do not offer this yet, however your direct feedback is very important to us for future decisions regarding that matter. We look forward to welcoming you again soon. Kindest Regards Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy great hotel

Posted Apr 9, 2017
Great location, all of the amenities were top notch. The staff was wonderful and extremely helpful. The services were great. Immediately came when we need room turned down or cleaned.
Comment from Hotel Management
Apr 10, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Anonymous, Thank you for staying with us and for sharing your feedback. It is indeed heart-warming to receive positive comments such as yours. I am glad that you liked our hotel location, and I am really happy to hear that you were satisfied with the service that we have provided during your stay. I will share your wonderful feedback with the entire team. We are all looking forward to welcoming you back to the Hotel Sacher Salzburg in the not too distant future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from charleston, sc

Outstanding location. Center of city.

Posted Apr 8, 2017
Had a great 2 day adventure. Staying at a first class hotel helped to make for a great visit.
Comment from Hotel Management
Apr 10, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear jim, Thank you so very much for your wonderful review. We are indeed in a lucky position, to offer our guests a special location next to the river Salzach with a marvellous view as well as a short walking distance to the old town. I am delighted that you could benefit from this and that you therefore could enjoy your stay at our hotel. My team and I would be delighted to welcome you back at the Sacher Salzburg in the future. It was a pleasure to have you stay with us. Kindest regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from PA, USA

Great waterfront location

Posted Mar 23, 2017
Beautiful hotel-great city. Mostly friendly staff. Delicious brunch
Comment from Hotel Management
Mar 23, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear S, My team and I want to say thank you for your kind feedback! We are indeed in the lucky position, to offer our guests a special location next to the river and a short walking distance to the old town. We are very grateful that our guests can benefit from all this, which ultimately contributes to a memorable stay with us. Furthermore we are all grateful to read your kind comments about our staff and our breakfast. I will make sure this is shared with the entire team. We are very much looking forward to welcoming you back again hopefully soon. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location

Posted Mar 20, 2017
Great hotel very helpful staff . Perfect location
Comment from Hotel Management
Mar 20, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Sean, Thank you very much for having taken the time to review your stay at the Hotel Sacher Salzburg. We are indeed in a lucky position to offer our guests a special location next to the river with a beautiful view and a short walking distance to the old town. We are very grateful that our guests can benefit from all this and ultimately contribute to a memorable stay with us. Furthermore I really appreciate your kind comment concerning our staff and I will make sure it is shared with the entire Sacher-Team. My team and I look forward to welcoming you back at the Hotel Sacher Salzburg soon. Warmest regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico city

Excelent hotel and service!

Posted Mar 7, 2017
Second stay at the hotel, just to confirm the high level of service, the beautiful rooms and the great food at its restaurants. Close to everything but away from the very busy downtown area. The facilities are gorgeous in general!
Comment from Hotel Management
Mar 7, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Octavio, First of all we would like to thank you for having taken the time to write such a lovely review about the Hotel Sacher Salzburg. It is indeed heart-warming to receive positive comments such as yours, especially since you are a return guest of ours. I am glad to hear that you were once again convinced of the service that we have provided during your stay. Dear Octavio, thank you again for your time to submit such a valuable review for us and we are all looking forward to welcoming you back to The Hotel Sacher Salzburg in the not too distant future. Best regards, Armie-Angélique Lassiwe General Manager