Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2016
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3 out of 5
by A verified traveler

Ein in die Jahre gekommenes ehemaliges Firstclass

Posted Feb 9, 2016
Pros: Die Betten sind hervorragend. Die Lage ist perfekt. Der Ausblick zur Salzach hin wunderschön.
Cons: Das gesamte Hotel sollte auf den neuesten Stand gebracht werden. Das Personal muss teilweise geschult werden.
Location: Mitten im Zentrum direkt an der Salzach ist der beste Platz in Salzburg, es steht alles offen, was Salzburg zu bieten hat.
Für diese Preisklasse muss das Sacher dringend renoviert werden. Der Service war teilweise hervorragend, teilweise arg enttäuschend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Lovely hotel in excellent location

Posted Jan 3, 2016
Pros: Classic elegance, friendly and helpful staff, great location
Cons: It was a shame the Café Sacher was closed without warning at 4:30pm on New Year's Eve - we were looking forward to a coffee and slice of Sachertorte!!
Location: On the river close to pedestrian bridge to old town
New Year break - wonderful time visiting city and attending concerts
Comment from Hotel Management
Jan 13, 2016 by Angelique, Hotel Management
Dear Sarah, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. We appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. Please let me explain to you that our Café was closed for one hour on New Year’s Eve in order to prepare and decorate it for the evening. It was opened again from 6pm until open end. However, we are very sorry that you could not enjoy our famous Original Sacher-Torte. We look forward to welcoming you in the future. Yours Sincerely, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Grand and luxurious

Posted Dec 9, 2015
I loved everything about this hotel. Our room was beautiful and the view from our window overlooking the bridge and the river were amazing. The staff at Sacher were polite and courteous but the porters in particular were really nice. Breakfast was of high quality with plenty to choose from. I would definitely stay here again if l ever had the chance to visit Salzurg again.
Comment from Hotel Management
Dec 18, 2015 by Angélique, Hotel Management
Dear Suzana, We appreciate your comments regarding your stay at the Hotel Sacher Salzburg. It is always a pleasure to receive positive feedback. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations. Sincerely, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from (日本)広島

伝統ある利便性の高いホテル

Posted Nov 11, 2015
Pros: スタッフの対応、伝統ある建物
Cons: 朝食代が高いと感じたのでもう少し手軽な料金となったらよい
Location: 川のほとりで旧市街や観光、散策に利便性がよい
設備が改築の最中でしたが、スタッフの対応もすばらしく、料金応以上のグレードの良いホテルと感じました。 名前のザッハトルテも期待を裏切らない良質のものだった。
Comment from Hotel Management
Nov 16, 2015 by Angélique, Hotel Management
Dear よっちゃん, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. We appreciate your comments. We look forward to welcoming you in the future again. Best regards, Armie-Angélique Lassiwe General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2015 on Hotels
2 out of 5
Recommended
for Couples
by Pablo from Mar del plata

Mala experiencia.

Posted Nov 5, 2015 on Hotels
No pudimos usar el spa ni eso gim y piscina por arreglos que nadie nos avisó que estarían haciendo en nuestra estadía, nuestra habitación era no fumadora pero nos despertamos varias veces por el olor a cigarrillo que había en general en todo el hotel, incluso el bar estaba muy cerrado y lleno de gente fumando que no pudimos entrar, el restaurant principal tiene muy pocos platos y extremadamente caros, con respecto a restaurantes caros de la zona . No volvería.
Comment from Hotel Management
Nov 17, 2015 by Angelique, Hotel Management
Dear Pablo, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. Please allow me to express my sincerest apologies for any inconvenience you have had experienced as well as that our Health Club us under construction this moment and regarding the smoke smell. I will follow up with my team. As a member of The Leading Hotels of the World, the hotel constantly strives to meet your needs and expectations. We look forward to welcoming you in the future. Warm regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Super duper top notch!

Posted Nov 3, 2015
Pros: Everything but particularly the staff.
Cons: Nothing.
Location: Central accessible beautiful convenient spot.
Staff incredibly helpful friendly and genuine. What a stunning central location. We had a fabulous time and thought the nutcracker was magical. Great memories and would not hesitate to return...probably the best hotel in Salzburg. Thank you to all the staff for all die hard work which made our stay such a happy and memorable one.
Comment from Hotel Management
Nov 16, 2015 by Angélique, Hotel Management
Dear Guest, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. We appreciate your comments. It is always a pleasure to receive positive feedback. I am very happy that you had a good time in Salzburg! We look forward to welcoming you in the future again at the Sacher Salzburg. Warm regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel.

Posted Oct 29, 2015
This is an excellent high-quality hotel. I would have ranked it even higher, except they are doing some construction work and renovation, which was quite noisy, as well as shutting down our water during our stay.
Comment from Hotel Management
Nov 9, 2015 by Angélique, Hotel Management
Dear Guest, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. We appreciate your comments. It is always a pleasure to receive positive feedback. Hope to see you soon again at the Sacher! Yours Sincerely Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveler

Amazing

Posted Oct 25, 2015 on Hotels
This was one of my "bucket list" hotels - and was amazing.
Comment from Hotel Management
Oct 30, 2015 by Angelique, Hotel Management
Dear Guest, Thank you very much for taking the time to tell us about your visit at the Hotel Sacher Salzburg. We really appreciate your comments and are very happy that you had such a fantastic stay at our hotel. We look forward to welcoming you in the future. Yours Sincerely, Armie-Angélique Lassiwe General Manager