Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from london

A wonderful surprise in Salzburg!

Posted Nov 14, 2016
Pros: I would have to say the staff and the quality of everything.
Location: The location is both scenic and close to the old city. The hotel is located by the river and you just need to cross the bridge to get to the old city.
I can not complement the staff enough. Each and everyone were welcoming, warm and helpful. The two gentlemen who served dinner were excellent at their job and could pass on true service to many others! The room was small but exquisite! The decoration was extremely tasteful and pleasing and had everything that I needed. The dinner I ate was absolutely fantastic from the wonderful starter to the mains wine cheese and I could go on. I was disappointed that the fitness room was not working as this had been a main reason to choose, but the staff sent me to another hotel and this was nothing to complain about as I truly loved this hotel.
Comment from Hotel Management
Nov 16, 2016 by Armie-Angélique Lassiwe, Hotel Management
Dear David, Thank you very much for having chosen the Hotel Sacher Salzburg for your stay in Austria and for taking the time to give us feedback. We truly appreciate every feedback in order to constantly define areas for improvement. We are all grateful to read your amazing comments about the hotel, the location, our F&B offerings and mostly about our service and staff. I will make sure this is shared with the entire team. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. We absolutely agree that the old flair and charm is truly unique and therefore enables a true Salzburg experience. We are very happy to hear that you enjoyed the location and facilities of the hotel. The hotel constantly strives to meet your needs and expectations and we are therefore happy that we were able to achieve this. I truly appreciate the many positive comments you mentioned about food and service provided by our staff. We do pride ourselves on the service that we provide and glad that you recognise it. I will share your feedback with the team. We feel very sorry that our fitness room was out of order during your stay. Rest assured that we do our outmost every day to offer a first-class service to all our guests and we would love to be able to prove this to you during a future stay. I am glad to hear that you accept the alternative offer from my team to use the fitness room of the other hotel. It was an honour to welcome you at our hotel and we are all looking forward to many returns in the future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from Regensburg

Gediegener Luxus und Komfort - besser geht es kaum

Posted Nov 5, 2016
Pros: Die Freundlichkeit des Personals- vor allem Jonathan von der Bar und Herr Tomic, der Portier. Die beiden zeichnen sich durch gelebte Freundlichkeit und Höflichkeit aus. Man spürt die absolute Begeisterung für den Beruf. Ansonsten die Sauberkeit im gesamten Hotel und der gediegene Luxus. Man fühlt sich " zu Hause"
Cons: Es gab absolut keine Beanstandung. Alles war bestens
Location: Liegt äußerst zentral und alles ist zu Fuß erreichbar. Genial!!!!
Comment from Hotel Management
Nov 10, 2016 by Angélique Lassiwe, Hotel Management
Sehr geehrter Herr Karl, Sehr geehrte Frau Cornelia, herzlichen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns im Hotel Sacher Salzburg zu bewerten. Es freut mich sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und mein Mitarbeiter, Jonathan und Herr Tomic, mit Ihrer Freundlichkeit und Höflichkeit Ihnen ein unvergessliches Erlebnis bei uns im Sacher bereiten konnten. Die Begeisterung für den Beruf und die Leidenschaft ist bei uns höchstes Gebot – schön zu hören, dass Sie dies Beobachten konnten. Wir streben stets unseren Gästen exzellenten Service zu bieten und Ihnen eine Auszeit aus dem Alltagsleben zu bieten. Dadurch freut es mich sehr zu hören, dass Sie sich bei uns wie „zu Hause“ gefühlt haben und den gediegenen Luxus genießen konnten. Unsere einzigartige Lage ermöglicht unseren Gästen innerhalb kürzester Zeit zu den Top-Sehenswürdigkeiten in Salzburg zu gelangen. Es freut uns sehr, dass Sie davon profitieren könnten. Mein Team und ich würden uns sehr freuen, Sie bald wieder einmal bei uns im Hotel Sacher begrüßen zu dürfen. Mit lieben Grüßen, Armie-Angélique Lassiwe Hoteldirektorin
4 out of 5
by A verified traveler from England

Room

Posted Nov 3, 2016
Pros: The position situated by the River and very near to the Old City
Location: The old City of Salzburg all in walking distance of the hotel
The room we stayed in was very clean and the decor and facilities in the room outstanding
Comment from Hotel Management
Nov 10, 2016 by Angélique Lassiwe, Hotel Management
Dear Rose, First and foremost we would like to thank you for having taken the time to write such a lovely review. I am happy to hear you enjoyed your stay at the Hotel Sacher Salzburg. Also a big thanks to you for the positive review about our cleanliness, the decoration and facilities in our rooms. As a member of The Leading Hotels of the World, the hotel constantly strives to meet your needs and expectations. We are therefore very happy that we met your expectations. We are indeed in a lucky position, to offer our guests a special location next to the Salzach river and a short walking distance to the old town. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. My team and I look forward to welcoming you back at the Hotel Sacher Salzburg again soon. Warmest regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from Minneapolis, US

Top Hotel in Salzburg

Posted Nov 1, 2016
Right at the door the service stands out. A warm and welcoming reception from the bellmen and at the front desk. We stayed in a newly renovated room that was beautifully decorated and has all the features of a top end hotel room and bath. Best shower in Europe! Located with in easy walking distance of all the sights and shopping and along the riverfront - it is THE place to stay in Salzburg. Ate a casual dinner in one of the restaurants and the food was very nice. A classic cozy bar (with an adjoining outdoor patio area) to take in a drink before or after dinner. We'll be back.
Comment from Hotel Management
Nov 2, 2016 by Armie-Angélique Lassiwe, Hotel Management
Dear Rocky, My team and I want to say thank you for the lovely feedback! It is always a pleasure to read positive comments from our guests, and we would like to thank you for the time you took to review your most recent stay with us. You can not imagine how much joy it brings and it is very motivating for the entire Sacher Team to receive such a kind feedback. I am delighted to read your valuable feedback about the quality of our service. We are very happy that the bellmen and the front desk team were able to meet your expectations and you were able to truly enjoy and indulge in every way, during your stay. I will pass on your kind words to my front desk team – Thank you. We absolutely agree that the style of our new renovated rooms with the fine details of decorations and our classic cozy bar are truly unique and therefore enables a true Salzburg experience. We are very happy to hear that you enjoyed the interior design of the hotel. The hotel constantly strives to meet your needs and expectations and we are therefore happy that we were able to achieve this. We are indeed in a lucky position, to offer our guests a special location next to the riverfront, sun terraces all day long and a short walking distance to all sights of the city. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. It was an honour to welcome you at our hotel and we are all looking forward to welcoming you back again soon to give you another lifetime memory. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from Japan

立地抜群・スタッフ愛想良い・コストパフォーマンスGood

Posted Oct 25, 2016
Pros: 立地・眺望・スタッフ・ウェルカムフード・朝食バイキング・コストパフォーマンス
Cons: 特になし
Location: 旧市街対岸で眺望がすばらしい
旧市街の対岸で、部屋からの景色が大変キレイです。また到着時にデスクに果物・ザッハトルテが置いてあり、朝食バイキングもザッハトルテ食べ放題です。クロワッサンもおいしいです。スタッフの対応は、大変気持ちよく、私は会話を交わしたのは10人程度でしたが、全く不快な思いをしませんでした。あとウィーンのホテルザッハーと比べると大変安く、豪華さは劣りますが、お得感があります。おすすめします。
Comment from Hotel Management
Oct 28, 2016 by Angélique Lassiwe, Hotel Management
Dear Daisuke, Thank you very much for having chosen the Hotel Sacher Salzburg for your stay in Austria and for taking the time to give us feedback. We truly appreciate every feedback in order to constantly define areas for improvement. We are all grateful to read your amazing comments about the hotel, the location, our F&B offerings and mostly about our service and staff. I will make sure this is shared with the entire team. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. I am delighted to read your valuable feedback about your impressions. We are extremely honoured to read that you liked the amenities in your room. We are very happy that we managed to exceed your expectations and that you clearly had a fabulous vacation whilst in Salzburg I truly appreciate the many positive comments you mentioned about food and service provided by our staff. We do pride ourselves on the service that we provide and glad that you recognise it. I will share your feedback with the team, It was an honour to welcome you at our hotel and we are all looking forward to many returns in the future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler

Amazing!

Posted Oct 21, 2016
Location, staffs, and facilities are fantastic. I would like to visit there again. Thank you very much!!!
Comment from Hotel Management
Oct 24, 2016 by Angélique Lassiwe, Hotel Management
Dear Rocky, My team and I want to say thank you for the lovely feedback! It is always a pleasure to read positive comments from our guests, and we would like to thank you for the time you took to review your most recent stay with us. You can not imagine how much joy it brings and it is very motivating for the entire Sacher Team to receive such a kind feedback. We absolutely agree that the old flair and charm is truly unique and therefore enables a true Salzburg experience. We are very happy to hear that you enjoyed the location and facilities of the hotel. The hotel constantly strives to meet your needs and expectations and we are therefore happy that we were able to achieve this. It was an honour to welcome you at our hotel and we are all looking forward to many returns in the future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from k

Was a wonderful experience

Posted Oct 19, 2016
Cons: Nothing
Location: Location was great
It was a very large room the decorations was very cute
Comment from Hotel Management
Oct 24, 2016 by Angélique Lassiwe, Hotel Management
Dear Tavit, Thank you very much for taking the time to review your stay at the Hotel Sacher Salzburg. I am happy to hear you enjoyed your stay at the Hotel Sacher Salzburg. Also a big thanks to you for the positive review about our hotel rooms and that we were able to make you feel like home. We are delighted to read that you liked the decoration in the room. It brings us great joy to read such positive words directly from our guests. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. My team and I look forward to welcoming you back to the Hotel Sacher Salzburg soon. Warmest regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from Yorkshire, UK

Classic hotel, lovely staff and great location

Posted Oct 18, 2016
We were upgraded to a suite on arrival and I contacted the hotel to say we'd be early and our room was ready. We were the road side but there was no noise. Very friendly service throughout our stay and a good breakfast. The hotel has a beautiful frontage by the river and the old town is moments away. Next time I would definitely upgrade to a river facing view as Salzburg is something special.
Comment from Hotel Management
Oct 24, 2016 by Angélique Lassiwe, Hotel Management
Dear Lorraine, First and foremost we would like to thank you for having taken the time to write such a heartfelt review. It is always a pleasure to read positive comments from our guest, and it is a joy and very motivating for the entire Sacher Team when we achieved to make our guests experience a memorable one. I am delighted to read your valuable feedback about your impressions. We are extremely honoured to read that you liked the interior design and the modern amenities in our rooms. We are very happy that we managed to exceed your expectations and that you clearly had a fabulous vacation whilst in Salzburg. It was an honour to welcome you at our hotel and we are all looking forward to welcoming you back again to give you another lifetime memory. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler

Best Stay Ever!!!

Posted Oct 14, 2016
Location: So much in walking distance to see and do... Great location setting on the Danube river....
The Sacher staff were absolutely wonderful! As well, the hotel fit perfectly into our plans with excellent services and an outstanding room. We have stayed in many cities throughout Europe, and find the Sacher to be elegant and cozy all in one stay. In addition, the hotel restaurant is very fine, and offers a fantastic traditional menu.
Comment from Hotel Management
Oct 24, 2016 by Angélique Lassiwe, Hotel Management
Dear Anonymous, First and foremost we would like to thank you for having taken the time to write such a lovely review. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the hot spots of Salzburg. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. I am delighted to read your valuable feedback about the quality of our service. We are very happy that we met your expectations and you were able to truly enjoy and indulge in every way, during your stay. It was an honour to welcome you at our hotel and we are all looking forward to welcoming you back again. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
by A verified traveler from Washington, DC

Posted Oct 10, 2016
Overall good hotel, friendly staff, clean and comfortable rooms, great location
Comment from Hotel Management
Oct 24, 2016 by Angélique Lassiwe, Hotel Management
Dear Nick, First and foremost we would like to thank you for having taken the time to write such a lovely review. I am happy to hear you enjoyed your stay at the Hotel Sacher Salzburg. Also a big thanks to you for the positive review about our clean and comfortable hotel rooms and our friendly staff. As a member of The Leading Hotels of the World, the hotel constantly strives to meet your needs and expectations. We are therefore very happy that we met your expectations. We are indeed in a lucky position, to offer our guests a special location next to the Salzach river, sun terraces all day long and a short walking distance to the old town, as well to the wonderful Mirabell gardens. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable stay with us. My team and I look forward to welcoming you back at the Hotel Sacher Salzburg again soon. Warmest regards, Armie-Angélique Lassiwe General Manager