Posted Feb 2, 2016 on Hotels
Hotel Altstadt is a charming hotel, in a perfect location, well run with efficient and pleasant staff. We stayed there six nights and were very happy until the last day, a Friday, when we were kept awake until 3:30 am by very loud music coming from a night club in the basement, unrelated to the hotel. When we complained the following morning, the hotel tried to make us feel better about it and offered a discount on that night's stay. However, no amount of financial compensation would make up for a night's lost sleep. Another point, of less importance, is that the notice to save the earth's resources was ignored by staff who changed all the towels (and bedding) every day, regardless of where we left them.
Comment from Hotel Management
Apr 9, 2016 by WImberger Martin, Hotel Management
Thank you very much for your honest and detailed feedback. Again we are very sorry abount our experience during your last night. We do our best to solve the mentioned problem with the bar. We appreciate your information and discussed it with our housekeeping staff to change the towels only by request or like our standards be. We hope you had a very safe journey back home and looking forward to welcoming you again. Best regards Martin Wimberger