Ratings based on 233 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 21, 2017
Pros: Location and relaxed traditional style.
Cons: Change rigid rules about when aircon can be used. If outside temp is mild why have heating full on and no option for aircon use just because its March
Location: Central. Near shops and cafes. Near cathedral and walks to castle. Close to bridge over river to other part of city and gardens, Mozart residence etc.
Centrally located and traditional style hotel with some quirkiness, which is fun. Rooms at front are noisy particularly as hotel heating was on full and aircon was not being switched on till April, so had to have windows fully open to cool down room....then you get traffic and noise from nearby nightclub. Avoid room 204. We were moved to back of hotel which was much quieter. Buffet breakfast at €26 was steep so we opted for the Cafe Alstatdt option which had enough choice and was reasonably priced. Staff very helpful overall. Would stay here again but ensuring room at back next time. Located right in heart of city centre so walking to all key locations easy. Myriad of shopping alleys and courtyards so no shortage of choice. Recommend Triangle restaurant. Good food, service and atmospher but need to book ahead. Took the private Sound of Music tour as we were party of 7. Great fun. Driver was very informative and made it highly enjoyable despite the rain.... Lovely city.would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austria

Excellent location

Posted Mar 9, 2017
Excellent location in the middle of the Altstadt. Large comfortable rooms, quirky old building, excellent breakfast. Rooms on the Salzach (river) side are a little noisy from the busy Rudolfskai road. No wellness facilities. Would definitely recommend and would stay here again when next in Salzburg.
Comment from Hotel Management
Mar 10, 2017 by Martin Wimberger, Hotel Management
Dear Guest, Thank you for staying at our hotel. We appreciate your feedback very much. Thank you very much for your recommendation. We are looking forward to welcoming you again. Best regards from Salzburg. Martin Wimberger
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Location, Beautiful Hotel

Posted Dec 22, 2016
Pros: Atmosphere, decor, architecture, comfort.
Cons: Prepare the staff to encounter gay couples.
Location: Old churches, old churches, old churches. Old fortress. Christmas Market. Pastry shops. Shopping. Walk to new city. Eat Sacher Torte. Gardens.
Great location just three blocks from the cathedral where the Christmas Market is located. Great job in maintaining the feel of the architecture of the 14th Century Building while providing all the comforts and amenities of a 21st Century lifestyle. We stayed in room 504, the only room on the floor; a walk up from the last elevator stop on the 4th floor. Our room was spacious with a great view of the river looking away from town, and an angled view of the fortress up on the hill. Room 504 is an attic room with the slope of the roof defining the ceiling, but with plenty of central room space for not having to worry about hitting your head. Even though the outside temperatures were in the mid 20s, the room was nice and toasty with triple glazed windows and thick walls. The lobby was beautifully and tastefully decorated for Christmas. The only smirch on the experience was when we checked in and the woman behind the counter asked us about our booking one bed. We told her we were on our honeymoon. She looked down instead of congratulating us. Apparently gay marriage did not fit her approval even though she was young.
Comment from Hotel Management
Feb 23, 2017 by Martin Wimberger, Hotel Management
Dear Randal, Thank you very much for your great feedback. We really appreicate your detailed review. Thanks for taking time to write it. We are looking forward to welcoming again at our hotel. Best regards
5 out of 5
by A verified traveler

Salzburg - In the middle of everything

Posted Dec 3, 2016 on Hotels
We had a wonderful stay. The staff was wonderful and the location was perfect.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Gregg, Thank you very much for your great feedback. We are very glad to offer a great stay. We are looking forward to welcoming you again at our hotel. Summer time is also very nice in Salzburg. Kind regards Martin Wimberger
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex, UK

Very classy hotel

Posted Nov 28, 2016
Very nice rooms, large and spacious. Very helpful staff. Would definitely stay there again.
Comment from Hotel Management
Feb 23, 2017 by Martin Wimberger, Hotel Management
Dear Andy, We appreciate your feedback very much. Thank you for taking time to write your review. We are looking forward to welcoming you again at our hotel. Very best regards from Salzburg.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
5 out of 5
by A verified traveler

Great Salzburg hotel

Posted Nov 19, 2016 on Hotels
wonderful, well-appointed hotel right in the midst of everything Salzburg has to offer. The room was spacious with a roomy bathroom and all the essential amenities. Both. te restaurant and cafe met our dining needs. we would definitely stay here again.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Carl, Thank you very much for your exellent review. We are looking forward to welcoming you again. Best regards Martin Wimberger
5 out of 5
by A verified traveler

Location is perfect for visiting Salzburg.

Posted Nov 5, 2016 on Hotels
Great place made for a great vacation.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards from Salzburg - Martin Wimberger
4 out of 5
Recommended
for Everyone
by A verified traveler from APO, United States of America

Great location!

Posted Oct 25, 2016
Pros: Location to downtown & restaurants - great downtown location!!
Cons: No valet parking - and a maid burst into our room at 9 am- not cool
Location: Plenty of shopping and food nearby - close to everything.
Comment from Hotel Management
Nov 9, 2016 by Martin Wimberger, Hotel Management
Dear Kenneth, Thank you very much for taking time to write your feedback. We appreciate it very much. Please excuse this mistake that one of our staff woke you up. We are looking forward to welcoming you again at our hotel. Best regards from the city of Mozart.
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
This was a great place to stay center of old town lots of shopping restaurants and tour office close by. Convenient to hop of hop on bus. Staff was great we checked in early and was upgraded to a suite for free since that room was ready! Highly recommend!
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your excellent feedback. We appreciate it very much and are very glad to offer a perfect stay. We are looking forward to welcoming you again. Best regards Martin Wimberger