Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Close to Train Station, but a dicey area,

Posted Sep 18, 2016
The hotel is close to the train station in Salzburg, but the area is not a great place to walk around at night. There is none of the charm of Salzburg in this area. The hotel itself is stale and it's finishes worn
Comment from Hotel Management
Sep 24, 2016 by Roland Mittermair, Hotel Management
Dear guest, thank you for your feedback! It's a pity that you didn't like the area around us. Please be ensured that our hotel is a very secure place and most of our guests appreciate our location because of the great public connections within walking distance. I hope you will stay with us again in the future! Kind regards Roland Mittermair General Manager
4 out of 5
by A verified traveler from milano

Posted Sep 6, 2016
Pros: posizione
Cons: piu' indicazioni per turisti - ristorante interno (non consigliato alla reception)
Location: si puo' raggiungere a piedi (20 minuti) il centro di Salisburgo; alla sera i dintorni sono un po' desolati
camera abbastanza spaziosa, non c'e' la doccia ma solo vasca con "saliscendi" e tenda: piscina non molto grande ma con temperatura dell'acqua non fredda
Comment from Hotel Management
Sep 8, 2016 by Roland Mittermair, Hotel Management
Dear Cesare, many thanks for your online feedback! I really appreciate that you took the time to share your experiences with us as this is the only way to improve our services more and more! I hope you will stay with us again soon! Kind regards Roland Mittermair General Manager
3 out of 5
by A verified traveler from Ontario , Canada

Extremely expensive for the conditions

Posted Aug 27, 2016
For the money we paid , I expected a much higher quality . Our air conditioning did not work , the washroom was tiny and very outdated . The hotel was not even in the inner city but I thought I'd pay more money to get a classier hotel. This expectation was farthest from the truth .
Comment from Hotel Management
Aug 29, 2016 by Roland Mittermair, Hotel Management
Dear Erica, many thanks for your constructive feedback! We will check all information you give with our department heads so actions can be taken immediately. Moreover I am happy to inform you that we are already updating our rooms. I hope you will stay with us again the next time so you can see our new rooms as well! Kind regards Roland Mittermair General Manager
4 out of 5
by A verified traveler

Good American style hotel

Posted Aug 19, 2016
Convenient to bus and train. Good bar and restaurant. Housekeeping not always on top of it but Good value for the price and location.
Comment from Hotel Management
Aug 27, 2016 by Roland Mittermair, Hotel Management
Dear Ohio Travelers, many thanks for the nice feedback! I am happy to see that you enjoyed your stay with us! I hope you will visit us again when you travel to Salzburg the next time! Kind regards Roland Mittermair General Manager
4 out of 5
by A verified traveler from 大阪

駅に近いホテル

Posted Aug 17, 2016
ザルツブルクの中央駅の近くです。市街地までは歩いて15-20分くらいかかります。駅にスーパーなどもあり、また市街地までたくさんのバスが出てるので、バスを頻繁に利用しました。バスだと市街地まで5分程度です。また空港までタクシーを利用しましたが、15分くらいで着きました。 お部屋も清潔感あって最初は満足していましたが、連泊なのにお部屋に戻っても部屋の掃除がされてなかったのが残念でした。フロントに連絡をすると新しいタオルは持ってきてくれましたが、それだけでした。 その点を除けば駅近で便利な綺麗なホテルなのは間違いないです。
Comment from Hotel Management
Aug 19, 2016 by Roland Mittermair, Hotel Management
Dear Mamy, thank you for your stay and your nice rating on Expedia. I'm happy to hear that you have been satisfied with your stay and that you could take advantage of our location! I hope we'll be your choise upon your next Salzburg-trip as well! Kind regards Roland Mittermair General Manager
2 out of 5
by A verified traveler

中央駅に近い中流ホテル

Posted Aug 13, 2016
Pros: 朝食はバリエーションがあった。
Cons: RoomNo.330.問題が多い。入室時冷蔵庫は冷えていない。ポット・ドライヤー・TVコントローラは故障(TV本体で操作)。セーフティボックスは開いた状態でロック。ボディソープ・ティッシュぺーパーはEmpty.ネットは部屋番号と名前を入れるように言われたが、そのように設定されていなかった。
Location: 中央駅には近く、バスを利用して旧市街には行き易かった。
ザルツブルク音楽祭の時期はどこのホテルも満室でサービスは低下するのかもしれないが、残念。2泊したが、後悔している。レセプションの形式は整っていたが、ホテルとしてのサービス内容がお粗末と感じた。例えば、チェックインの時間は厳密に15時と言われて荷物を預け外出し 、17時過ぎ改めてチェックインしたが、部屋の内容は準備不足で下記のようなものであった。
Comment from Hotel Management
Aug 19, 2016 by Roland Mittermair, Hotel Management
Dear Taro, many thanks for your constructive feedback! Only with the comments of our guests we are able to improve our services more and more. I will share the information you're giving with the concerned department heads and trainings will take place immediately to avoid similar situations in the future! I hope you will stay with us again so you can see that this is not according to our usual standard! Kind regards Roland Mittermair General Manager
4 out of 5
by A verified traveler from 澳門

地點好, 價錢不貴, 但花灑支架爛

Posted Aug 11, 2016
地點好好, 火車站去酒店不到5分鐘, 國王湖巴士站不到1分鐘, 城堡區就30分鐘左右 房間也不錯, 但住了2次不同房間, 花灑支架也是爛.
Comment from Hotel Management
Aug 19, 2016 by Roland Mittermair, Hotel Management
Dear Kins, thank you for your rating! It's nice to hear that you did enjoy your stay with us and that you could take advantage of our location! I hope you will visit us again in the future! Kind regards Roland Mittermair General Manager
4 out of 5
by A verified traveler from JR

Près de la gare

Posted Aug 9, 2016
20 minutes de marche du centre-ville quartier tranquille Bel hôtel
Comment from Hotel Management
Aug 10, 2016 by Roland Mittermair, Hotel Management
Dear guest, thank you for your online feedback. It's nice to see that you have been satisfied with our hotel! I hope you will stay with us again when you visit Salzburg the next time! Kind regards Roland Mittermair General Manager
5 out of 5
by A verified traveler

Close to the railstation

Posted Jul 28, 2016
Nice location. Rooms arr huge and good food at the restaurant. Far from the old town
Comment from Hotel Management
Aug 4, 2016 by Roland Mittermair, Hotel Management
Dear Guest, thank you for your nice feedback! I'm looking forward to share it with my staff! I hope you will visit us again in the future! Kind regards Roland Mittermair General Manager
3 out of 5
by A verified traveler from L

Seedy Neighborhood

Posted Jul 21, 2016
Great staff, great value, excellent food - but the location is pitiful.
Comment from Hotel Management
Jul 23, 2016 by Roland Mittermair, General Manager, Hotel Management
Dear KOL, many thanks for your feedback! It's a pity that you could not enjoy the advantage of our location. However I appreciate the good feedback about our staff and the food! Thank you for that! Hope you will visit us again in the future!