Ratings based on 672 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from NYC

Get an executive floor room

Posted Jan 2, 2017
Pros: Executive rooms, gym/spa, nice common area. Great staff.
Cons: Probably upgrade / renovate the non-business floor rooms / corridors.
Location: It's by the train station. Nothing really to do nearby. You need to get to the center of town via bus or car. Lots of public parking ($) in town.
Stayed in Salzburg for 8 days. Not close to center - it's by the train station. You can take a bus or drive to the center of town. The hotel is nice - very nice common areas, spa / sauna / fitness / pool. The executive floor (business rooms) is very nice. The other floors look run down and I think the rooms are bad. But the business rooms are renovated with wooden floors - very nice. Staff is very helpful. Breakfast is mediocre - nice variety, but not very high quality. Restaurant people very nice. Parking is in an adjoining public garage, access directly to the hotel, but costs 16 eur / 24 hrs. Convenient.
Comment from Hotel Management
Jan 23, 2017 by Roland Mittermair, Hotel Management
Dear Traveler, many thanks for your detailled and constructive feedback. I'm delighted to see that you enjoyed your stay with us and I'm really looking foward to welcome you again in the future! Kind regards Roland Mittermair General Manager
5 out of 5
by A verified traveler

Nice stay, handy for the train

Posted Oct 24, 2016 on Hotels
Friendly staff, good location for the train station. Nice big room
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear traveller, many thanks for the nice feedback! I'm delighted to see that you felt that comfortable during your recent stay. I hope we may welcome you again soon! Kind regards Roland Mittermair General Manager
1 out of 5
by A verified traveler

Tired old and overpriced.

Posted Oct 22, 2016 on Hotels
The hotel is tired, old, and the rooms dusty, dirty, overpriced and not worth the money. On the website the rooms look modern and fresh but that is just the first floor, as the receptionist told me they keep those for business guests, with the other 7 floors all old. We had a bathroom that looked about 15 years old, snot on the curtains, a broken wardrobe, and dust everywhere. Not happy.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear traveller, thank you for taking the time to share your experiences with us. I'm happy to inform you that our renovation works are ongoing and we have been able to finish already two floors. Please understand that it takes time to upgrade all rooms in such a big hotel. I hope you will visit us again and see the result of our renovations soon! Kind regards Roland Mittermair General Manager
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear traveller, thank you for staying with us and your rating! I hope we may welcome you again in the future! Kind regards Roland Mittermair General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Wyndham salzburg

Posted Oct 18, 2016
Pros: Fast internet
Cons: No facility for the gust
Location: There in mall and supermaket very close and the bus station very close 1 minute walk.
The hotel location quite good 15 minutes from the center by walk , there is no body lotion ,body wash and the towels very old decomposed and damaged and no iron in the room.
Comment from Hotel Management
Oct 30, 2016 by Roland Mittermair, Hotel Management
Dear ghazy, thank you for your constructive feedback about your recent stay. It's a pity that you did not enjoy our rooms. If you check online you will see that we do have different room categories, that have been renovated and are very modern and on the hightest technical standards. I'm sure you would love them! I hope you will visit us again soon so you can check them out! Kind regards Roland Mittermair General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent Stay

Posted Oct 16, 2016
Location: Very beautiful city with fantastic history! Loved every minute!!
We had a terrific time at this hotel. We arrived by train and the hotel is in the square outside the train. The staff were all extremely helpful. The room was in mint condition. The only problem was with Expedia. I mistakenly booked 2 rooms for 1 night and not 1 room for 2 nights. No matter how many times I tried contacting Expedia to rectify this situation, when I arrived I still had 2 rooms booked for 1 night and no room for the second night. Very disconcerting to be away and trying to contact Expedia and not being successful.
Comment from Hotel Management
Oct 30, 2016 by Roland Mittermair, Hotel Management
Dear gail, many thanks for the very nice feedback! I'm very delighted to see that you felt so comfortable during your visit here. I hope we may welcome you again soon! Kind regards Roland Mittermair General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from oz kangaroo

Good location

Posted Oct 6, 2016
Great if you train it to Salzburg less than a 5 min level walk , the hotel was great , good value for money
Comment from Hotel Management
Oct 10, 2016 by Roland Mittermair, Hotel Management
Dear Jed, many thanks for the nice feedback! It's great to see that you had an enjoyable stay with us. I hope we may welcome you again in the future! Kind regards Roland Mittermair General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

good location

Posted Sep 30, 2016
Pros: location
Cons: Clean the walls and corners a little bit harder.
Location: Train and bus station not far away. Mall is across the street but only open till 6.
Hotel was good location to public transportation. Staff was helpful to getting us into our room early and great check out. Rooms where quiet. Clean to the visible eye but could us a wash down to the walls and corners for found those to be dirty.
Comment from Hotel Management
Oct 10, 2016 by Roland Mittermair, Hotel Management
Dear guest, thank you very much for your constructive feedback. I appreciate a lot that you took the time to share your experiences with us. The information you are forwarding will be discussed with the concerned department head so we can targed an improvement, so similar situations cannot happen again in the future! I hope you will visit us again in the future, so you can see that we are able to do a better job! Kind regards Roland Mittermair General Manager
2 out of 5
by A verified traveler

Close to Train Station, but a dicey area,

Posted Sep 18, 2016
The hotel is close to the train station in Salzburg, but the area is not a great place to walk around at night. There is none of the charm of Salzburg in this area. The hotel itself is stale and it's finishes worn
Comment from Hotel Management
Sep 24, 2016 by Roland Mittermair, Hotel Management
Dear guest, thank you for your feedback! It's a pity that you didn't like the area around us. Please be ensured that our hotel is a very secure place and most of our guests appreciate our location because of the great public connections within walking distance. I hope you will stay with us again in the future! Kind regards Roland Mittermair General Manager
5 out of 5
by A verified traveler from Los Angeles

Great bathroom and service

Posted Sep 3, 2016 on Hotels
What an amazing experience!! The staff were extremely helpful and they all spoke English. The bathroom and shower were extremely clean and big. And room was real clean.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Traveller, many thanks for that great feedback! I'm very happy that we have been able even to exceed your expectations! I am really looking forward to your next visit! Kind regards Roland Mittermair General Manager