Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from new york

Beach Bar Extravaganza

Posted Oct 14, 2016
Pros: Beach bar and rodizio a la cart restaurant
Cons: No ocean view rooms
Location: Many things to do nearby just have to research.
The hotel overall was great. Location, buildings, grounds, restaurants, food were all great, no complaints whatsoever. The beach was very nice and warm, no big waves, the pool was big enough to do what you liked without bumping in to anyone. Bars were great as well, nice selection of drinks. Best part of the resort was Euclides the beach bartender. Great atmosphere there, he kept everyone happy and drinks were made timely and precise with him being the only one tending the bar. Spend some time at the beach bar and you will have memories and stories to take with!!!!
Comment from Hotel Management
Oct 20, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Expedia web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome you back soon in the near future whenever you are planning to come back to visit us. Regards, Bahia Principe Hotels & Resorts, your best hotel in Samana Licelot Vicioso Grand Bahia Principe El Portillo
5 out of 5
by A verified traveler

We enjoy our stay with excellent accomdations

Posted Oct 5, 2016
Location: The people were friendly, kind and the people were very happy and enjoyable.
All the amenities, the room and services, to include the food were outstanding! From the welcoming staff to the bell hops were their to serve you! We had a wonderful time of resting, swimming, sitting in the whirlpool, and canoeing! We also went sight seeing and tasted the various foods and drinks within the local community.
Comment from Hotel Management
Oct 11, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your visit with us. We are delighted to share your comments with the rest of our staff. Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic. Licelot Vicioso Grand Bahia Principe El Portillo
5 out of 5
by A verified traveler

Quiet get away

Posted Oct 5, 2016
Elegant public spaces nice restaurants and rooms. Staff the best. The best time at a resort
Comment from Hotel Management
Oct 11, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, We want to thank you to have been chosen as the destination for your vacation, as well as taking the time to write and tell us your views on the pleasant experience you had during your stay in our hotel. Kindest Regards, Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts Licelot Vicioso Grand Bahia Principe El Portillo
5 out of 5
by A verified traveler from New York, NY

An spectacular stay at one of DR's best hotels!

Posted Sep 6, 2016
Pros: The food at buffets and at the restaurants were all phenomenal. Can't say I've had better food at a resort before. The employees were also amazing.
I absolutely loved my four day stay at this hotel this summer. The food, the employees, the shows and the amenities at the hotel were all spectacular and I can say for sure that my stay was one of the most relaxing ones I've gotten to have in this beautiful country.
Comment from Hotel Management
Sep 14, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, First of all I would like to thank you for writing this nice comment regarding your recent stay at Gran Bahía Príncipe El Portillo. We work every day to satisfy our guest needs and we are really happy to see that you have enjoyed our food, our service and our housekeeping team. We hope to welcome you one more time in Gran Bahía Príncipe El Portillo. Do not hesitate to contact us info.elportillo@bahia-principe.com for your next visit. Kindest regards, Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana Grand Bahia Principe El Portillo
1 out of 5
by A verified traveler from new york

Not what I expected

Posted Aug 21, 2016
Pros: Had a lot of rooms to relax, open space!
Cons: Furmigate the hotel I did not see anyone doing so! Have rooms with AC! Add seafood in your menu and available drinks!
Location: We drove to Samana! Everything is very far! The hotel is the only around!
Rooms are far from the beach need a car to bring you to the lobby. Lucky for me I had surgery so I begged them for the closes one. The mosquitos in the room where unbelievable spend a few hours with a towel to kill them! We had to ask twice to fumigate the room! Food was okay no lobster! Drinks were limited, they never had what you asked for! Hotel staff were nice but are overwhelmed with work so they don't smile much! Over all I will not visit this hotel again!
Comment from Hotel Management
Sep 6, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo We are really glad that you have enjoyed your stay with us, specially our services. We work every day to satisfy our guest needs and to make their stay a memorable holiday and we are really happy to see that we did it with you. Please do not hesitate to contact us info.elportillo@bahia-principe.com for your next visit to Gran Bahía Príncipe El Portillo. Kindest regards and thanks again, Family holidays with Bahia Principe Hotels & Resorts Licelot Vicioso Grand Bahia Principe El Portillo
4 out of 5
by A verified traveler

Quite nice resort, location is perfect.

Posted Aug 20, 2016
Cons: Level up and standarize the service quality.
Location: The beach is just there, water sports, and the little town just 10-15 minutes by local taxi, and interesting tours to the region.
We stayed with my wife. Overall we were pleased, only problems were with the room at the beginning of our stay, but later solved by upgrading provided by the management. It took a while but it was definitely worth it. Buffet restaurant was good, breakfast too, themed restaurants not so much though. Most staff was nice and professional, some outstanding (the buffet waiter Francis and PR Winfrid), but a few were not so much, or did not seem to care much. As a contrast, I noticed the Director of the hotel was around and on duty almost every day. She gave us a very good impression. Room for improvement but it's a good hotel.
Comment from Hotel Management
Sep 7, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com. Regard, Family holidays with Bahia Principe Hotels & Resorts Licelot Vicioso Grand Bahia Principe El Portillo
3 out of 5
by A verified traveler

The hotel is not 5 star they need to fix that

Posted Aug 19, 2016 on Orbitz
Pros: The beach. The Animation team wow.*****
Cons: The lobby too hot. They need to keep open 24-7. They have drinks in one bar. in the other not.you have to keep looking. Like Zombies. Lol
Call in April to arrange my room request and come to August to find mistakes that we ready spoke.about. but thanks God they have Mr. AMILCAR. in that place and after that Vacation. Perfect .
1 out of 5
by A verified traveler from miami fl.

Overall not worth it!!

Posted Aug 9, 2016
Hotel charges for safety box $5 dollars a day. You can only reserve 2 restaurants if staying for 5 days. No water sports available other than scuba diving. Lots of coral on beach limited swimming area. Staff is excellent. But because there is no other competing hotels management cannot do much for you.
Comment from Hotel Management
Aug 17, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our expedia community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take the opportunity to send a very warm greeting. Best Regards, Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic. Licelot Vicioso Grand Bahia Principe El Portillo
4 out of 5
by A verified traveler from Miami, FL

Nice hotel on beautiful beach

Posted Aug 5, 2016
Nice experience, average all inclusive hotel in some need of maintenance and sense of urgency from staff. a roof leak took us complaining 3x before they offered us to change to the farthest room from the beach which we did not accept. Food was good, except the rodizio which was terrible. The picanha was over cooked dry, so they pressured cooked it then put it back on the grill. Friendly staff otherwise, beautiful beach, nice evening music and wait staff
Comment from Hotel Management
Aug 18, 2016 by l, Hotel Management
Dear Guest, Thank you for taking the time to express your concerns regarding your recent stay at our Grand Bahia Principe El Portillo. I deeply regret to learn that we did not fully exceed your expectations. In Bahia Principe Hotels and Resorts we believe that only by listening carefully to the comments and suggestions of our guests we are able to immediately detect areas for improvement and can therefore take actions instantly. I assure you that your observations were taken with the utmost consideration. Kindest Regards, Bahia Principe Hotels & Resorts, a 5 star experience in Samana Licelot Vicioso Grand Bahia Principe El Portillo
3 out of 5
by A verified traveler from New York, NY

Very clean Hotel.

Posted Aug 4, 2016
Night life is not so good. The entertainment staff are not enthusiastic. Food not bad, but not so great to my taste. Had problems most of the time with the door, it wouldn't closed because the lock won't work ( my brother-in-law walked in one night at 1AM when the door was supposed to be locked). The swipe in card for the door keep getting deactivated, very frustrating.
Comment from Hotel Management
Aug 17, 2016 by Licelot Vicioso, Hotel Management
Dear Guest, First of all we would like to thank you for your nice comments about the Hotel and we hope that you have had a nice trip back home. We really appreciate your comments because we want to be better everyday and work to satisfy our guest needs. Regards, Bahia Principe Hotels & Resorts, your best hotel in Samana Licelot Vicioso Grand Bahia Principe El Portillo