2 outdoor pools, pool umbrellas, sun loungers

Reviews of Bahia Principe Grand El Portillo - All Inclusive

4 out of 5
Bahia Principe Grand El Portillo - All Inclusive
Las Terrenas, Las Terrenas, Samana

Reviews

8.4

Very Good

Rating 10 - Excellent. 551 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 69 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Traveled with family
Evrethink
Stayed 5 nights in Mar 2024

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Ambrose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, hospitable staff, lots of fun, accommodated little kids well
Stayed 6 nights in Mar 2024
Response from Nathaniel Verneaux on Mar 24, 2024
Dear Mrs. Ambrose, How wonderful to read your positive comments about your stay at our hotel! We are extremely pleased to hear that you enjoyed an amazing experience thanks to our incredible team in all areas of the resort. We strive to provide exceptional service and make each of our guests feel at home, and we are happy to hear that we were able to exceed your expectations.It's great to hear that you found fun and entertainment for the whole family, from the little ones to adults of all ages. We pride ourselves on offering a wide range of activities and services to ensure there is something for everyone.We greatly appreciate your kind words and recognition of our hard work. We will continue to strive to stay on the path of success and provide unforgettable experiences for our guests.We look forward to welcoming you back in the future for another equally fantastic stay.Thank you very much and have a wonderful day!Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe El Grand El Portillo

10/10 Excellent

Larissa, Staten Island

Stayed 9 nights in Feb 2024
Response from Nathaniel Verneaux on Mar 30, 2024
Dear Mrs. Larissa,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our most sincere apologies for any inconvenience experienced during your stay in our facilities.Best regards,Nathaniel VerneauxCustomer Relations Department - Bahia Principe Grand El Portillo

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its a very nice place and the staff was great everywhere (front desk, bar, other restaurants and cleaning ladies) with the exception of the main buffet. Even with us tipping they did not want to get us water to drink or help in any way. the only other complaint was the water sports. They are sub contracted and they do NOT want to let you do anything especially the mini catamaran. the list of complaints 1. its too windy 2. its not windy enough 2. not today or tomorrow. It was very frustrating because it all boiled down to they did not want to work. Other than that this hotel was great. It was clean and with lots of good things to do. It was February so the pool was cold though. The Hotel activities booking desk also had great people and were priced really good. I do recommend this place.
Stayed 6 nights in Feb 2024
Response from Nathaniel Verneaux on Feb 21, 2024
Dear Mr. Brandon,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

Denney

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe feeling family friendly place , staff were very accommodating and fun
Stayed 6 nights in Feb 2024
Response from Nathaniel Verneaux on Feb 21, 2024
Dear Ms. Danney,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

marlene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort, will come back.
Stayed 6 nights in Jan 2024
Response from Nathaniel Verneaux on Feb 3, 2024
We are thrilled to hear that you love our resort and that you plan to come back! Thank you for your kind words and your continued support. We look forward to welcoming you back for another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, safe travels and we can't wait to see you again soon!Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

Jacqueline

Stayed 5 nights in Dec 2023
Response from Nathaniel Verneaux on Jan 14, 2024
Estimada Sra. Jacqueline,Queremos expresar nuestro sincero agradecimiento por sus valoraciones y comentarios en nuestra página de Expedia. Es un placer saber que eligió Bahia Principe Grand El Portillo para disfrutar de sus vacaciones.Esperamos de corazón que haya tenido una estancia excelente y que todas sus expectativas hayan sido superadas. Valoramos su preferencia y nos complace saber que disfrutó de nuestro resort.Lamentamos cualquier inconveniente que haya podido experimentar durante su estancia y queremos asegurarle que tomamos en cuenta cada comentario para mejorar continuamente nuestros servicios.Agradecemos la confianza depositada en nosotros y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia inolvidable.¡Gracias por elegir Bahia Principe Grand El Portillo!Atentamente,Nathaniel VerneauxEquipo de Servicio al Cliente - Bahia Principe Grand El Portillo

2/10 Terrible

Cliff

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nathaniel Verneaux on Jan 14, 2024
Estimado Sr. Cliff,Queremos expresar nuestro sincero agradecimiento por sus valoraciones y comentarios en nuestra página de Expedia. Es un placer saber que eligió Bahia Principe Grand El Portillo para disfrutar de sus vacaciones.Esperamos de corazón que haya tenido una estancia excelente y que todas sus expectativas hayan sido superadas. Valoramos su preferencia y nos complace saber que disfrutó de nuestro resort.Lamentamos cualquier inconveniente que haya podido experimentar durante su estancia y queremos asegurarle que tomamos en cuenta cada comentario para mejorar continuamente nuestros servicios.Agradecemos la confianza depositada en nosotros y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia inolvidable.¡Gracias por elegir Bahia Principe Grand El Portillo!Atentamente,Nathaniel VerneauxEquipo de Servicio al Cliente - Bahia Principe Grand El Portillo

8/10 Good

giorgio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good quality and price
Stayed 3 nights in Dec 2023
Response from Nathaniel Verneaux on Jan 14, 2024
Dear Mr. Giorgio,Thank you for sharing your feedback! It's great to hear that you found a good balance of quality and price during your experience. If there's anything specific you'd like to highlight or if you have any further comments, feel free to let me know. We appreciate your time and hope to provide you with excellent service in the future as well.Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

Miriam, camden

Stayed 6 nights in Dec 2023
Response from Nathaniel Verneaux on Feb 3, 2024
Dear Mrs. Miriam,We would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at Bahia Principe Grand El Portillo. Your feedback is incredibly important to us as it helps us improve the quality of service we provide.We deeply regret that your experience did not meet your expectations. Please know that we take your comments very seriously and are actively working to address any issues you encountered.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Warm regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

Janixa

Stayed 3 nights in Dec 2023
Response from Nathaniel Verneaux on Dec 11, 2023
JHOAN ES EL MEJOR...Julia CáceresJHOAN ES EL MEJORGestión de Respuestas11 Dec 2023Respuesta pendiente¡Es fantástico saber que tu experiencia incluyó a un miembro destacado de nuestro equipo, Jhoan! Agradecemos tu reconocimiento y tus amables palabras hacia él. Transmitiremos tus elogios a Jhoan para reconocer su dedicación y esfuerzo. Si hay algo más que podamos hacer para mejorar tu experiencia o si tienes alguna preferencia específica para tu próxima visita, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento contigo sea especial. ¡Gracias por compartir tu aprecio y por elegir nuestro servicio! Cordialmente, Nathaniel Verneaux Guest Relatios Department Bahia Principe Grand El Portillo

6/10 Okay

ana

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
We noticed that there's a differentiate treatment towards us because we're Dominican
Stayed 3 nights in Dec 2023
Response from Nathaniel Verneaux on Dec 11, 2023
JHOAN ES EL MEJOR...Julia CáceresJHOAN ES EL MEJORGestión de Respuestas11 Dec 2023Respuesta pendiente¡Es fantástico saber que tu experiencia incluyó a un miembro destacado de nuestro equipo, Jhoan! Agradecemos tu reconocimiento y tus amables palabras hacia él. Transmitiremos tus elogios a Jhoan para reconocer su dedicación y esfuerzo. Si hay algo más que podamos hacer para mejorar tu experiencia o si tienes alguna preferencia específica para tu próxima visita, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento contigo sea especial. ¡Gracias por compartir tu aprecio y por elegir nuestro servicio! Cordialmente, Nathaniel Verneaux Guest Relatios Department Bahia Principe Grand El Portillo

4/10 Poor

Darwin

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 3 nights and our entire stay was super unpleasant. Check-in was disorganized, rooms were outdated with mosquitos and roaches everywhere, electrical issues in room, poorly air conditioned rooms, hard and uncomfortable mattress. This is the worst customer service I have received from staff at any resort I've been to, and I’ve been to over 25. They are more concerned with chit chatting among themselves than helping customers. The bars would continuously run out of things (like seltzer water and brugal, which is Dominican rum!!). The food at the buffet was a 5/10, got the job done but not great, the food at the restaurants was expected to be better but was also a 5/10. Even getting a cup of coffee in the morning was a 10 minute wait for someone to actually look at you and bring it over, because even if you asked it would take 10 minutes. Overall, the biggest downfall this resort will have is with their staff, super unfriendly, inattentive and not customer service oriented. At the time of booking it was approx. $600 for the 3 nights and I guess you get what you pay for. My expectations were low already but those weren’t even met. I would not recommend anyone to stay here. My family was part of the ”VIP” rooms and their experience was also below par, they was super disappointed.
Stayed 3 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 30, 2023
Dear Mrs. Darwin,I'm truly sorry to hear about the challenges you encountered during your stay, and I appreciate you taking the time to share your feedback. Your experience does not align with the high standards of service we strive to provide, and we sincerely apologize for the inconveniences you faced.We take your comments seriously, and I assure you that we will investigate the issues you mentioned, particularly regarding the condition of the rooms, insects, electrical problems, and the overall service quality. This information is valuable to us as we continuously work to improve our offerings.I apologize for the disappointment you and your family experienced, especially in the context of being part of the "VIP" rooms. We understand the importance of delivering a positive and memorable experience for all our guests, and it's disheartening to hear that we fell short in this regard.Please be assured that your concerns will be shared with the relevant departments for immediate attention and improvement. We appreciate your honesty and the opportunity to address these issues.Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portilllo

6/10 Okay

Oksana

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 30, 2023
Dear Mrs. Oksana,Thank you very much for your comments about your recent visit to Gran Bahia Principe El Portillo. We are truly grateful to you as our job is to make our guests happy.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. For us it is a great pleasure to receive guests like you and your wife, who every day of your stay did not draw a smile on your face. Thank you for preferring us.Best regards,Nathaniel VerneauxGuest Relatiuons Departement - Bahia Principe Grand El Portilllo

10/10 Excellent

Charly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ariel en el restaurante gourmet fue excelente su servicio salvó la noche del sábado. Gracias por tu dedicación José Ramón en el bar de la piscina es el perfecto anfitrión aunque el área están muy concurrido siempre tiene tiempo para conversar y sonreír
Stayed 3 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 30, 2023
Estimado Sr. Charly,¡Agradecemos sinceramente tu comentario! Estamos encantados de saber que Ariel en el restaurante gourmet brindó un servicio excelente y que su dedicación salvó tu noche del sábado. Transmitiremos tus elogios a Ariel para reconocer su esfuerzo y servicio excepcional.Además, nos alegra saber que José Ramón en el bar de la piscina fue el anfitrión perfecto. Su capacidad para mantener un excelente servicio y ser amable, incluso en un área concurrida, es algo que valoramos enormemente. Agradeceremos personalmente a José Ramón por su atención y sonrisa constante.Estamos comprometidos a proporcionar experiencias excepcionales a nuestros huéspedes, y comentarios como el tuyo nos motivan a seguir brindando un servicio de calidad.Si hay algo más que podamos hacer para que tu estancia sea aún más placentera, no dudes en hacérnoslo saber. ¡Gracias por elegirnos y esperamos darte la bienvenida nuevamente en el futuro!Sinceramente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 Good

sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the workers, service is excellent. No internet in the room until the last day. Showers in the bathroom needs a deep cleaning on the walls. FOOD is great! Thanks!
Stayed 4 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 30, 2023
Dear Mrs. Sonia,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the excellent service from our staff and that you found the food to be great.We apologize for any inconvenience regarding the internet in your room. We understand the importance of a reliable connection, and we appreciate your patience. Rest assured, we're continuously working to improve our services.Your note about the showers in the bathroom is duly noted. We'll make sure to address this issue and ensure a thorough cleaning to meet the highest standards of hygiene.If you have any further comments or if there's anything specific you'd like us to address, please feel free to let us know. We value your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel!Best regards,

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 10, 2023
Estimada Sra. Maria,Reciba un cordial saludo de parte de todo el personal que compone Bahia Principe Grand El Portillo.Agradecemos el tiempo tomado, para dejarnos saber mediante su valoraciones, la calidad del servicio que ofrecemos.Esperamos volver a darle una grata bienvenida en nuestras instalaciones.Saludos cordiales,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 10, 2023
Estimada Sra. Maria,Reciba un cordial saludo de parte de todo el personal que compone Bahia Principe Grand El Portillo.Agradecemos el tiempo tomado, para dejarnos saber mediante su valoraciones, la calidad del servicio que ofrecemos.Esperamos volver a darle una grata bienvenida en nuestras instalaciones.Saludos cordiales,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

6/10 Okay

Jennifer T

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Entertainment staff was excellent. Hotel rooms need updating (ac units, water systems - shower pressure & hot water). Overall we had a great time.
Stayed 4 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 8, 2023
Dear Mrs. Jennifer,First of all, we would like to let you know that your opinion is of great value to us, that is why we are very proud and satisfied to have left you with a pleasant memory. We especially appreciate your positive comments about the quality of our service and our staff.Comments like the ones you send us are what motivate us as a team to improve every day the quality of the service we offer.We look forward to welcoming you again on a future occasion at Bahia Principe Grand El Portillo and we hope to have the opportunity to continue providing you with the most memorable vacations.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The beach was warm and clean (no seaweed). The food taste great. Drinks were good. The Brazilian restaurant was great.
Stayed 4 nights in Nov 2023
Response from Nathaniel Verneaux on Nov 8, 2023
Dear Mrs. Naomi,First of all, we would like to let you know that your opinion is of great value to us, that is why we are very proud and satisfied to have left you with a pleasant memory. We especially appreciate your positive comments about the quality of our service and our staff.Comments like the ones you send us are what motivate us as a team to improve every day the quality of the service we offer.We look forward to welcoming you again on a future occasion at Bahia Principe Grand El Portillo and we hope to have the opportunity to continue providing you with the most memorable vacations.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

2/10 Terrible

lina, Mahwah

The AC control was missing and the room was very cold! No parking and we have to pay per every day!
Stayed 4 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 31, 2023
Dear guest,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Bahia Principe Grand El Portillo

6/10 Okay

Juan

Traveled with family
The resort is far away from SDQ airport. Had to called several times to receptionist got problems with the air condition leaking. The need more bartenders
Stayed 4 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 30, 2023
Dear Mr. Juan,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Yours sincerelyNathaniel VerneauxGuest Relations Department Bahía Principe Grand El Portillo

6/10 Okay

Margaret

Traveled with family
Costumer service is friendly. Not too many choices for the transportation.
Stayed 7 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 25, 2023
Dear Mrs. Margaret,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

6/10 Okay

lisbeth

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Nathaniel Verneaux on Nov 14, 2023
Estimada Sra. Lisbeth,Agradecemos sus valoraciones en nuestra comunidad de Expedia sobre su experiencia en nuestro hotel. En Bahía Príncipe Grand El Portillo nos interesan al máximo las opiniones de nuestros huéspedes, tanto positivas como negativas.Sentimos mucho que no hayas disfrutado de tus vacaciones como esperabas, así como el hecho de que no hayamos cumplido tus expectativas en cuanto a algunas de nuestras instalaciones y servicios. Tenga en cuenta que sus comentarios han sido tenidos muy en cuenta. No obstante, somos una empresa que se preocupa por el bienestar de nuestros huéspedes y nos caracterizamos por ofrecer un servicio de calidad, y nos esforzamos por mejorar continuamente con el fin de que nuestros huéspedes no tengan que volver a enfrentarse a esta situación.Le expresamos nuestras más sinceras disculpas por los inconvenientes que ha tenido que afrontar.Atentamente,Nathaniel VerneauxDepartamento de Relaciones con los Huéspedes - Bahia Principe Grand El Portillo

6/10 Okay

Elsa

Traveled with family
Liked: Staff & service, amenities
Staff was friendly. No complaints from the food. It’s just the place needs updating. The ac barely kept room cool. Just overall worn out and old looking.
Stayed 3 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 24, 2023
Dear guest,Receive a cordial greeting from all the staff of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.Cordially yours,Nathaniel VernreauxGuest Relations Departnment - Bahía Principe Grand El Portillo

10/10 Excellent

Claudia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a great time at Bahia Portillo. Staff are very friendly and food is always good...
Stayed 5 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 16, 2023
Dear Mrs. Claudia,Thank you very much for your comments about your recent visit to Gran Bahia Principe El Portillo. We are truly grateful to you as our job is to make our guests happy.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. We are pleased to know that we have met your expectations. We completely agree with you, that the charm of our hotel is that we are a cozy and familiar hotel.We look forward to having you again in the near future at the Gran Bahia Principe El Portillo and take this opportunity to send you our warmest regards.Best regards,Nathaniel VerneauxGuest Relations Department Bahia Principe Grand El Portillo

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for short vacations.
Stayed 3 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 16, 2023
Dear Mr. Alexander,First of all we would like to thank you for choosing us as your vacation destination, as well as for taking the time to leave us your comments about your experience at our hotel.We would like to apologize for any inconvenience you may have experienced during your stay.Likewise, we regret not having met your expectations; and you can be sure that your comments help us to improve every day the quality of the service we offer.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 Good

Catherine

Traveled with group
Liked: Amenities
The staff service and kindness
Stayed 3 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 16, 2023
Dear Mrs. Cacterine,We hope you had a good trip back home. Thank you very much for your nice comments about our hotel. We will forward your kind remarks to the corresponding departments.We are glad to know that we have achieved your satisfaction, as that is our main goal. We look forward to welcoming you again very soon here at the Grand Bahia Principe El Portillo.Best regards,Nathaniel VerneauxGuest Relations Department Bahia Principe Grand El portillo

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay
Stayed 7 nights in Oct 2023
Response from Nathaniel Verneaux on Oct 16, 2023
Dear Mr. Michael,Thank you very much for taking the time to write this review of our hotel!!!!We are very happy that you enjoyed your vacation in El Portillo and at the Gran Bahia Principe El Portillo.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. We are pleased to know that we have met your expectations.We look forward to welcoming you back to the Gran Bahia Principe El Portillo and thank you in person. Greetings,Nathaniel VerneauxGuest Relations Departemet - Bahia Principe Grand El Portillo

8/10 Good

amany

Stayed 7 nights in Oct 2023
Response from Nathaniel Verneaux on Nov 2, 2023
Estimada Sra. Amany,Gracias por la valoraciones de nuestro servicio,Esperamos poder volver a recibirle en nuestro pequeño paraíso.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo..

8/10 Good

lilibeth

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. I liked the options of food and the personal was good as well. Had a great time.
Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Oct 30, 2023
Dear Mrs. Lilibeth,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Yours sincerelyNathaniel VerneauxGuest Relations Department Bahía Principe Grand El Portillo

10/10 Excellent

sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best beach
Stayed 3 nights in Sep 2023
Response from Yodalys Antúnez on Oct 5, 2023
Dear Mrs. Sandra,We are greatly appreciating your comments. Our goal is to achieve the maximum satisfaction of our guests. We hope to welcome you again at Bahia Principe Grand El Portillo.Best regards,

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed At El Portillo for 8 nights with my family. The hotel is beautiful but needs major renovation specially the hotel rooms, they are outdated, old, towels in rooms are extremely old and dry. Also the quality of the drinks are poor. Overall had a great time. The beach is beautiful and there are lots of chairs and space. Staff is friendly, and helpfull. Will go back.
Stayed 8 nights in Sep 2023
Response from Nathaniel Verneaux on Oct 1, 2023
Dear Mrs. Angela,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

8/10 Good

Scarle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Yodalys Antúnez on Sep 27, 2023
Estimada Sra. Scarle,Muchas gracias por puntuarnos. Es un placer saber que disfrutó de estancias con nosotros. Aprovechamos para ofrecerle nuestras sinceras disculpas por cualquier inconveniente ocasionado durante su estancia.Esperamos darle la bienvenida nuevamente.Cordialmente,

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service
Property and Staff very friendly rooms need update
Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 26, 2023
Dear Mrs. Mercedes,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 Excellent

DAISY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 25, 2023
Estimada Sra. Andrada,En primer lugar, deseamos expresarles la valoración la cual tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dado un Grand servicio.Apreciamos especialmente su valoración positiva sobre la calidad de nuestro servicio y nuestro personal. Comentarios como los que ustedes nos envían, son los que nos motivan como equipo a mejorar cada día los servicios que ofrecemos.Esperamos tenerle nuevamente de visita en nuestro paraíso tropical.Cordiales saludos desde El Portillo.Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 23, 2023
Estimado Sr. Antonio,En primer lugar hacerles saber que su opinión tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dejado un grato recuerdo. Apreciamos especialmente sus comentarios positivos sobre la calidad de nuestro servicio y nuestro personal. Comentarios como los que ustedes nos envían, son los que nos motivan como equipo a mejorar cada día la calidad de servicio que ofrecemos.Esperamos poder recibirles nuevamente en una próxima ocasión en Gran Bahía Príncipe El Portillo y poder tener la oportunidad de seguir brindándoles las más memorables vacaciones.Sinceramente, Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 Good

VERNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There needs to be more activities for younger guests. Pool tornaments Soccer Water volleyball
Stayed 5 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 22, 2023
Dear Mr. Vernon,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo. Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VereneauxGuest Relations Bahía Principe Grand El Portillo

10/10 Excellent

Donald

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and accommodating to your wants and needs. Very pleasant environment full of music, fun, and laughter.
Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 18, 2023
Dear Guest,First of all, we would like to let you know that your opinion is of great value to us, that is why we are extremely proud and satisfied to have left you with a pleasant memory. We especially appreciate your positive comments about the quality of our service and our staff.Comments like the ones you send us are what motivate us as a team to improve every day the quality of the service we offer.We look forward to welcoming you again next time at Bahia Principe Grand El Portillo and we hope to have the opportunity to continue providing you with the most memorable vacations.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in and out with Orlenny was very professional and courteous. She was truly AMAZING. Resort could benefit from having more staff at buffet, poolside, and beach.
Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 13, 2023
Dear Mr. Jose,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.Yours sincerelyNathaniel VerneauxGuest Relations Department Bahia Principe Grand El Portillo

6/10 Okay

Dilnoza

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smells so bad in the rooms
Stayed 6 nights in Sep 2023
Response from Yodalys Antúnez on Sep 10, 2023
Dear Mrs. Dilnoza,Thank you for your comment about your recent stay in our hotel. We offer our deepest apologies for any inconvenience experienced during your stay. Best regards,

10/10 Excellent

Natalia

Response from Yodalys Antúnez on Sep 27, 2023
Estimada Sra. Natalia,Muchas gracias por su puntuación. Nos alegra muchísimo saber que hemos logrado cumplir con sus expectativas.Esperamos darle la bienvenida muy pronto.Saludos cordiales,

8/10 Good

yokaira

Stayed 3 nights in Sep 2023
Response from Nathaniel Verneaux on Sep 25, 2023
Estimada Sra. Yokaira,Reciba un cordial saludo de parte de todo el equipo humano que forma parte de Bahía Príncipe Grand El Portillo.Muchas gracias por sus comentarios. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Acepte nuestras más sinceras disculpas por cualquier inconveniente vivido durante su estancia en nuestras instalaciones.Esperamos volver a darle la bienvenida en nuestras instalaciones muy pronto.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

8/10 Good

Jorge

Stayed 4 nights in Aug 2023
Response from Nathaniel Verneaux on Sep 25, 2023
Estimado Sr. Jorge,Reciba un cordial saludo de parte de todo el equipo humano que forma parte de Bahía Príncipe Grand El Portillo.Muchas gracias por sus comentarios. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Acepte nuestras más sinceras disculpas por cualquier inconveniente vivido durante su estancia en nuestras instalaciones.Esperamos volver a darle la bienvenida en nuestras instalaciones muy pronto.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

6/10 Okay

julissa

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is older but the outside is well maintenained and beach is very pretty. The pool is also well kept. I got upgraded to junio suite but the metal around the shower was corroding, the jacuzzi tub didn’t look clean. And there were ants everywhere. Also on the last night there was a congregation of little bugs that look like mosquitos on the bed. The food is average at best. And NO room service but at least they have a snack bar opened until 5am. Overall its a beautiful location and accessible to the town but the rooms need to be updated. And the property needs a little sprucing.
Stayed 4 nights in Aug 2023
Response from Nathaniel Verneaux on Sep 4, 2023
Dear Mrs. Julissa,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Bahía Principe Grand El Portillo

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like the fact that you only get one day of a La carte restaurants in a 3 nights stay. Not good.
Stayed 3 nights in Aug 2023
Response from Nathaniel Verneaux on Sep 3, 2023
Dear Mr. Carlos,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations - Bahía Principe Grand El Portillo

8/10 Good

Nichole

Stayed 3 nights in Aug 2023
Response from Nathaniel Verneaux on Sep 23, 2023
Estimada Sra. Nichole,Reciba un cordial saludo de parte de todo el equipo humano que forma parte de Bahía Príncipe Grand El Portillo.Muchas gracias por sus comentarios. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Acepte nuestras más sinceras disculpas por cualquier inconveniente vivido durante su estancia en nuestras instalaciones.Esperamos volver a darle la bienvenida en nuestras instalaciones muy pronto.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena elección para viajar a Samaná
La experiencia en el hotel fue may buena, salvo porque se dificulta dormir en el día porque me tocó primer piso y cuando limpian arriba arrastran todos los muebles y eso no deja dormir, era algo constante. Buena atención de los empleados, buena comida, buena higiene, el restaurante Italiano muy lindo y excelente atención y comida.
Stayed 4 nights in Aug 2023
Response from Yodalys Antúnez on Sep 1, 2023
Estimado Sr. Juan,Muchísimas gracias por sus comentarios sobre su reciente visita al Bahía Príncipe Grand El Portillo. Le estamos realmente agradecidos, ya que nuestro trabajo consiste en hacer felices a nuestros huéspedes.No sabe como nos alegra ver que hemos conseguido su satisfacción. De igual manera, le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente ocasionado durante su estancia, Esperamos volver a tenerle en un futuro próximo en el Bahía Príncipe Grand El Portillo.Cordialmente,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Yodalys Antúnez on Sep 2, 2023
Estimado Sr. Anthony,Muchas gracias por enviarnos su valoración sobre su reciente estancia en nuestro hotel. Nos alegra muchísimo saber que hemos logrado cumplir con sus expectativas.Esperamos verle nuevamente en nuestro pequeño paraíso.Saludos cordiales,