Ratings based on 68 Verified Reviews

3.2 out of 5
43% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach and shopping

Posted Mar 27, 2017
Pros: Location, gardens around the pool
Cons: Needs some facelift. Would be nice if the bar by the pool was open
Location: Close to beach, restaurants, shopping
Very quiet and pleasant, helpful staff. This was my second time I stayed there, good value overall.
Comment from Hotel Management
Mar 28, 2017 by philippe, Hotel Management
Thank you very much for your comment.
3 out of 5
by A verified traveler from New York, NY

Great location but full of bugs

Posted Feb 22, 2017
Pros: The location, having a kitchen and the friendly and helpful staff.
Cons: They need to fix the doorway entrance and the gaps around the windows to prevent bugs from entering in large numbers.
Location: Central to many bars, clubs and restaurants and the beach.
The hotel is well situated and the staff friendly and helpful. The facility in general was OK except...and this was a big problem...there were tons of these little moths, fleas and mosquitoes in my room and not just because of the nature of the environment the hotel is situated in. For some strange reason there are gaps above and below the windows of 2 to 3 inches and there is about an inch of space under the doorway entrance. This allows easy access for bugs to move into your room and they do. Everyday I was swatting them off the walls, ceiling and floors and furniture...not pleasant. And the cleaning lady was probably told to leave the door wide open when they clean your room...this allows them to enter as well. I gave the room comfort a rating of 1 because it's not pleasant being in a room invaded by moths and mosquitoes and fleas.
Comment from Hotel Management
Mar 1, 2017 by philippe, Hotel Management
Dear Mr. Thank you for your comment and so sorry for the problems with bugs.
2 out of 5
by A verified traveler from DR

Disappointing!

Posted Oct 31, 2016
Location: Las Terrenas is an awesome place, lots of wonderful beaches and food and cafes everywhere, it is great for pleople looking for a family vacation.
Spent hours in reception area (instead of enjoying my stay with my family) because they "could not find my reservation" -let alone my frustration and indignation-, even though I printed out my confirmation and handed it to them. I had to contact the travel agency MYSELF (they then contacted the hotel to sort it out) as the lady at the reception desk said "it was not their problem" and I had to sort it out myself. When I asked her name, in order to file a complaint she refused to give me her last name, she said: "I will reserve my last name". I had been to that hotel before and the installations in general were in better condition, the pool needs urgent attention and beds and all were not hotel quality. It is a shame to have spoiled such a beautiful weekend in such a beautiful place!
3 out of 5
by A verified traveler

Posted Feb 18, 2016 on Hotels
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
Thank you very much for your comment.
3 out of 5
by A verified traveler

GREAT SPOT!!!

Posted Jan 16, 2016 on Hotels
It had too many mosquitoes...I bet they have it taken care of by the time you stay there though....it should be fixable.
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
thank you very much for your comment. We do two fumigacion per week. We are always aware of this situation , and the reception you can get to your room insecticide if you need it. We hope to see you again. Best regards.
3 out of 5
by victor

Posted Dec 29, 2015 on Hotels
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
Muchas gracias por su evaluacion
1 out of 5
by Glenn from New York City

Please Take the Time to Read

Posted Aug 23, 2015 on Hotels
This hotel is dirty and unsafe! Roaches in our room and issues with security. Night 1: lost power, turned on cell, 2 inch roaches running around the apt! One ran across my baby's head, another across my pillow. We complained, they change our room and give us another night free. Night 2: 12:47am someone banging at our door. No one response to "who is it?' in English/Spanish, heard people away, saw a man & women run across the parking lot, leave the hotel. Night 3: 4:45am pounding on the door, women was yelling to open the door in Spanish, the man inside was her client, told to leave, she kept yelling & banging. She finally left, her and a man (same people) crossing the lot, sat in the security booth, than left. My wife went outside, found no security, took photos of the open door & locked the door. After an hour the guard returns, claims he just left for a few mins to use the bathroom (untrue), he said she was a hooker and "my friend", he said "I didn't know the hotel switched your room, she was going to visit a client It was just a mistake and not her fault". Same position from hotel when reported, a mistake.
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
Muchas gracias
3 out of 5
by arlenys from new york

good location. .

Posted Jul 29, 2015 on Hotels
The room was nice however, the bathroom needed some tlc I had 2 rooms one had new towels, the other one had super old deteriorate ones.. but I talked to the front desk and they gave me some new ones. We also experience a night without electricity for about 45 minutes. . That was extremely disturbing for my kids..and super uncomfortable for all of us. But overall the hotel is in a perfect location and the girls at the services desk are super friendly.
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
Thank you for your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami,fl

Very good place

Posted Jul 11, 2015
Very pleasant and comfortable, staff very courteous
Comment from Hotel Management
Jun 3, 2016 by Residencia del Paseo, Hotel Management
thank you very much
2 out of 5
by Maria T from Kissimme, Fl

Posted Jun 27, 2015 on Hotels
The hotel was ok need more mantenance. Need some repair including air conditioning that not work ok most Of the time. Room have cucharas every were because Of the cooking in the kitchen.
Comment from Hotel Management
May 7, 2016 by residencia del Paseo, Hotel Management
Thank you for your comment.