Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Queens, NY.

Nice hotel is a paradise

Posted Aug 25, 2016
Pros: relaxing, beach, great personnel
Cons: Bar choices, and more natural juices.
Location: Good place to relax
Hotel is great but the personnel are the greatest.
Comment from Hotel Management
Aug 25, 2016 by Customer Service, Hotel Management
Dear Tony, Please receive a warm greetings from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection. Thank you for taking the time to write this review of our property and for sharing your experience with other travelers. We would like you to know that your positive feedback is very much appreciated. We look forward to welcome you again in a near future, at Bahia Principe Hotels & Resorts we make your dreams come true. Best regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from Miami

Exclusive resort on gorgeous island

Posted Aug 11, 2016
Pros: Views, service, amenities and beaches
Cons: Jacuzzi water wasn't hot. Orange juice was sour (others very tasty were available though). Appetizer bread wasn't fresh (replaced when requested).
Location: Public beach is gorgeous, but local sellers bug you a bit. Diving excursions available. We loved the beaches, pools and great service
Loved the VIP feeling of great service on secluded island. Beautiful pools, public and private beaches. Food was very good.
Comment from Hotel Management
Aug 16, 2016 by Customer Service, Hotel Management
Dear Rainer, Receive warm greetings from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection. We are so glad after having received your comments letting us know your experience in our Hotel, specially the Service from our Staff. In regards of your comments and issues that you experienced, we would like to extend our sincere apology, we truly regret to read about this inconveniences you had. Our main objective is to achieve your entire satisfaction. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim of better service, in order to secure the valued service our guests deserved. We look forward to receive you once again for another Great Vacation in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection. Best regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
3 out of 5
by A verified traveler

Not for younger, active couples

Posted Aug 6, 2016
This hotel is for older people who just want to relax and tan. If you are a younger more active couple, you will be bored out of your mind. Staff is super friendly. Bartenders are not knowledgeable about making standard drinks. Food is good at a la carte restaurants. Buffet is decent. Not a lot of traditional Dominican cuisine.
Comment from Hotel Management
Aug 8, 2016 by Customer Service, Hotel Management
Dear Anonymous, Receive cordial greetings from all the team working at Luxury Bahia Principe Cayo Levantado Don Pablo Collection Hotel, especially from our Quality & Customer Service Department. We appreciate that you took the time to comment about your experience during your last vacation with us. Our main objective is to achieve your entire satisfaction. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim of better service, in order to secure the valued service our guests deserved. Thank you for choosing our hotel as your destination. Sincerely, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from Kaukauna, WI

Beautiful Beach

Posted Jul 27, 2016
Pros: The beach!!! Never had to worry about finding place to sit as all pools, beach etc. had plenty of chairs/lounges. Not wild party atmosphere.
Cons: More waiters at the beach. Wi-Fi could be improved as it wouldn't let me connect email. A computer for guest sue would maybe solve this. shower lights
Location: We really never left resort except to go to public beach area on end of island. Did some souvenir shopping cost was comparable to Santa Domingo
Resort is on an island & Very relaxing stay, Great beach for swimming and sunbathing with plenty of shade when you need it. This is adults only and pretty quiet resort which we enjoyed. Food was great
Comment from Hotel Management
Aug 3, 2016 by Customer Service, Hotel Management
Dear Jim , In the name of all the members of our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection, we would like to thank you for sharing your opinion with us and other users of Expedia, we truly appreciate it. We are happy to learn that overall we met your expectations; we also take note of those ratings and comments, which indicate opportunity for improvement. We hope we can have the chance to welcome you again in our Hotel or in any of the Bahia Principe Hotels & Resorts in a near future. Regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
1 out of 5
by A verified traveler from Atlanta, GA

Fake beer, wine and liquor. STAY AWAY

Posted Jul 22, 2016
Pros: Friendly staff and beautiful location.
The liquor, beer and wine served is fake. Initially our family thought it was the mixed drinks but found out all alcohol is fake. After drinking five straight liquor drinks with nothing but liquor I still did not feel any alcohol. This is deceptive and wrong. All the labels and bottles look real but do not contain any liquor. The liquor, beer and wine must be knock offs from China. Not only is the wrong but dangerous since the additives used in fake liquor can harm people. After speaking with numerous staff they did not know about this issue. For this reason I will not recommend this hotel and never return.
Comment from Hotel Management
by Customer Service, Hotel Management
Dear Anonymous, Your point of view has quite surprised us, since it is not usual that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback. We regret to hear that the perception of your stay was not positive, but be assured that your comments have been already brought to the Management. We would like to have the opportunity to welcome you once again in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection to be able to change your perception about the hospitality of our people and the quality of our services. Sincerely, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from Queens, New York

Very nice hotel. Amazing service.

Posted May 6, 2016
Is one of the best hotel we have ever been to. The staff was extremely helpful.
Comment from Hotel Management
May 23, 2016 by Luxury Bahia Principe Cayo Levantado, Hotel Management
Dear Ralph, We truly appreciate that you took the time to share about your experience during your vacation in our Hotel!!! Your comments are a valuable reference for other customers who are considering us for their vacations. We want to thank you for choosing our Bahia Principe Hotels & Resorts as your destination. Regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from queens, ny

Great service. Is like a private island.

Posted May 6, 2016
We had a great experience, the staff was very friendly and helpful.
Comment from Hotel Management
May 23, 2016 by Customer Service, Hotel Management
Dear Patrick, We appreciate that you took the time to share your experience during your last vacation with us. We would like to thank you for your nice comments. We look forward to receive you once again for another Great Vacation in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection. Best regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from New York

Relaxing hotel

Posted May 5, 2016
Pros: The food was great, the staff was humble and the views are breathtaking.
Cons: The hotel offered Chivas Regal but only in the lobby bar, having it throughout the other bars would have been more accommodating.
Location: The location was perfect.
We had a great experience, the room, food, staff was amazing. Beautiful beach!!! Arlenny, one of the bartenders in the lobby bar treated us with excellent service. Overall we had a great time at this hotel and will definitely consider returning in the future.
Comment from Hotel Management
May 23, 2016 by Customer Service, Hotel Management
Dear Melissa, Thank you for sharing your comment about your experience in our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim for better service, in order to secure the valued service our guests deserved. We look forward to welcome you again in our hotel or at any of the Bahia Principe Hotels & Resorts. Kind regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
by A verified traveler from Phoenix, AZ

Quiet and relaxed hotel with some beach activities

Posted Apr 15, 2016
Pros: Beautiful. Comfortable and clean. Relaxed atmosphere. Friendly employees. Fantastic coffee. Butler available but not a nuissance.
Cons: Communication. Room service menu.
Location: Snorkeling and kayaking excursions from the resort. Also excursions to a waterfall, national parks, shopping. Spa. Pools. 'Cold Jacuzzi'. Butler.
We chose this resort for our honeymoon. We had a great and restful time. Snorkeled, kayaked, read by the pool and on the beach. My wife had a massage and said it was fantastic. Because it was our honeymoon (any my wife's birthday on one of the days), they surprised us with preparing the jacuzzi in the room and on our balcony (in a Junior Suite Deluxe) with bottles of champagne. They also booked reservations for us each night in their fine dining restaurants, which were each fantastic. We went with a lot of mosquito repellent and a mosquito net to put up over the bed. We were very surprised by how few bugs of any kind there were around the resort (we were there the first week of April). I don't think I saw ten mosquitoes in five days. The gourmet restaurants were wonderful. The rest of the food was acceptable. Bring dried red chili flakes. Overall it was a very pleasant experience and we are very glad we chose Bahia Principe Cayo Levantado for our visit. The only negative I can think of was that we scheduled an excursion to El Limon waterfall with taxi and horseback ride to the falls. We ended up cancelling it and spoke with two different Bahia Principe employees who said it was all sorted. However, the butler who arranged the excursion was apparently not contacted, the trip was not canceled, and we ended up having to pay 2/3 of the cost of the excursion even though we did not go. We enjoyed our time so much, however, that this hardly felt like more than a minor inconvenience.
5 out of 5
by A verified traveler

Posted Mar 23, 2016
Hard to get to . Great staff Not great water pressure , not much for exercise .
Comment from Hotel Management
May 25, 2016 by Customer Service, Hotel Management
Dear Bartlett, We appreciate that you took the time to comment about your experience during your last vacation with us. We truly regret to read about the inconveniences you had. Our main objective is to achieve your entire satisfaction. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim of better service, in order to secure the valued service our guests deserved. Thank you for choosing our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection as your holiday destination. Sincerely, Lissa Matos Luxury Bahia Principe Cayo Levantado. Don Pablo Collection.