Ratings based on 141 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Perfect vacation

Posted Aug 23, 2017
Great resort and staff. Superb service. Rooms are big and clean. The beach igreat too. Very good food and drinks.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Beautiful hotel

Posted Aug 20, 2017
The hotel had one of the best services we have ever experienced. We stayed in a junior suit. Large room with a balcony facing the water. The hotel staff were very service oriented. There wasn't any thing they would do to make your stay wonderful. The food was great. It was a very relaxing, peaceful time. I recommend this place if you like to be pampered.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Amazing experience. Beautiful place. Superioir quality. Very quiet. Nice staff
5 out of 5
Recommended
for Couples
by A verified traveler from Pennsylvania

Excellent vacation

Posted Jul 26, 2017
Pros: Quiet relaxing place .....
Cons: More adult activity and topless will be nice it is adult place only.
Location: Perfect location
The services was excellent from the check-in, to room service, to services in the restaurants. The buffets had great service.The food selection and variety at the buffets was also good, and things were well-seasoned overall. The room was clean and spacious.Room was quiet, always clean, and never had problems with towels. The mini bar was always full and refilled daily (water, soda, Pepsi, Pepsi light, beer, 7 up,Absolut Vodka, scotch whiskey, chips. There is a big bathroom with buble bath and shower. The beach is very nice and clean. ...I would like to say a special thank you to Lizairi ,Maria (front desk) Miguel, Kendri, Batler from Villa #4 and thous people who serve us THANK YOU ALL!!!!!!!!
5 out of 5
Recommended
for Couples
by A verified traveler from Queens, New York

Great hotel to relax and rest

Posted May 17, 2017
Pros: The relaxing atmosphere throughout the hotel.
Location: The hotel is in a small island so if you want to take part in any activities you have to take a boat provided by the hotel to the city of Samana.
Our stay at this hotel was amazing. We had lots of fun and the staff was great especially the one in charge of the entertainment. David the dj was always very helpful and attentive. The hotel grounds are always well maintained and everyone you see while you walk always has a smile on their face. Our room was huge and always clean. The food was great as well, I will highly recommend the Don Pablo restaurant which is a la carte.
Comment from Hotel Management
Jul 24, 2017 by Lissa Matos- Customer Service Manager, Hotel Management
Dear Ralph, Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection. We are very happy to learn that you had a great experience. Thank you for taking of your valuable time to show your appreciation for the service received during your stay, and thank you again for choosing us! We are looking forward to welcome you back again in our little paradise in a near future or at any of the fantastic all inclusives hotels of our chain Bahia Principe Hotels & Resorts. Kind regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
3 out of 5
by A verified traveler

Nice, quiet resort in a lovely location

Posted Feb 19, 2017
Pros: The location is lovely and very quiet. Our villa was lovely. The staff are very friendly.
Cons: The quality and variety of food. Better training for the dining staff (service is uneven). Yoga.
Location: If you visit between January and March, definitely see the hump back whales. The safari excursion to Playa Rincon is a bust.
If you are looking for a nice vacation in a lovely location, off the beaten path, this may be a great choice for you. Located on a lovely, small island a 15 minute water taxi ride from the outskirts of Samana, the resort and grounds are lovely. Our villa had a lovely terrace and view, with nice finishes. Concierge and butler service is very accommodating. With easier access to Samana from the US and a few improvements, this could be a five star resort. Pros: Location is beautiful and secluded. The beach, pools, and grounds are lovely, as are the rooms. Staff is friendly. A great place for people looking for a relaxing place to while away your vacation reading on the beach. Cons: Be aware that US air carriers do not fly into SAMANA. Exepedia booked us into SDQ, which is a 2.5 hour drive to the resort. Transportation is not included in the package, and is NOT CHEAP! The food looks delicious, but tastes average at best (even at Don Pablo's). The mattresses are very hard and pillows are poor quality (despite the three choices of firmness). If you are an active person, you may be disappointed, as there's not much to do on the island except eat, drink, and lounge by the pools or the beaches. The gym is teeny, and there are no yoga or aqua aerobics classes to break up the day, only group activities like volleyball, darts, bocce, and bingo. The level of service from the staff is spotty.
Comment from Hotel Management
Feb 20, 2017 by Lissa Matos- Customer Service Manager, Hotel Management
Dear Guest, In the name of all the members of our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection, we would like to thank you for sharing your opinion with us and other users of Tripadvisor, we truly appreciate it. We are happy to learn about your recent holiday; we also take note of those ratings and comments, which indicate opportunity for improvement. We hope we can have the chance to welcome you again in our Hotel or in any of the Bahia Principe Hotels & Resorts in a near future. Regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
4 out of 5
Recommended
for Couples
by A verified traveler from Upstate NY

Great vacation at Bahia Principe Cayo Levantado!

Posted Feb 19, 2017
Pros: Thanks Miguel and David for all the competitive beach volleyball. Thanks Rornado for all the laughs! Thanks Euris for remembering our names.
Cons: Food was in general the best all-inclusive we have had. Some items where too sweet or lacked spice.
Stayed 7 nights and had a great experience. The reviews where very accurate. The setting is gorgeous with enough topography to always make you feel like your in your own private area of the island. The main building and the 30 villas are scattered around the island. Just about everything is no more than a 10 minute walk of beautifully manicured grounds. The island and the grounds are kept so nice we sought out the crew and tipped them. They work so hard and the work they accomplish with not more than a machete is amazing. All of the staff milling around the island are so friendly and accommodating. Special thanks to Yanet who quickly moved us to another room 8 hours after we arrived. Our arrival was late and all that was available at the time was a room in the main building overlooking the service area. The room was nice but sitting on the deck was not. They said to check back in the morning after breakfast. We did and the staff quickly gave us a tour of two villas to choose from, one at no additional charge and one with a small up charge. At lunch they moved us into our new room. The tip of the island has an area which is public during the day. You can walk around this area and visit with local vendors. Most nights at 11:00 the hotel takes the area over and it becomes a music/dance area. One night it was lit up for a beach volleyball tournament for the guests. This keeps all the noise away from the hotel area which is very quiet after the 9-10:30 nightly show ends.
Comment from Hotel Management
Mar 13, 2017 by Lissa Matos- Customer Service Manager, Hotel Management
Dear David & Kelly, We truly appreciate that you took the time to share about your experience during your vacation in our Hotel. Your comments are a valuable reference for other customers who are considering us for their vacations. We want to thank you for choosing our Bahia Principe Hotels & Resorts as your destination. Regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
Recommended
for Couples
by A verified traveler

Nicest hotel we have ever been to!

Posted Nov 19, 2016
Pros: Everything! Don Paublo is a truly gormet restaurant. The pools are great and the beaches are even better.
Cons: They could use another catamaran. It was hard to get one even with reservations.
Location: We did the zip line. It was fun and super safe and well done
This was our second trip to this hotel. The weather was kind of wet which produced silt in the water and massive debris on shore. The staff did an awesome job in cleaning the beaches. The food is great. The staff is unparalleled in their sincere desire to keep guests happy. Our room was spectacular. The island has three beaches with different sun and waves at each one.
Comment from Hotel Management
Nov 28, 2016 by Customer Service, Hotel Management
Dear Anonymous, Please receive a warm greeting from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection. We are very happy to learn that you had a great experience. Thank you for taking of your valuable time to show your appreciation for the service received during your stay, and thank you again for choosing us! We are looking forward to welcome you back again in our little paradise in a near future or at any of the fantastic all inclusives hotels of our chain Bahia Principe Hotels & Resorts. Kind regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
3 out of 5
by A verified traveler from New York

Beautiful looking resort...but that's where it end

Posted Aug 28, 2016
Pros: The views and layout. It was truly beautiful.
Cons: The beds were super hard. The drink service and quality need a big improvement.
Location: There is nothing really to do nearby as your on an island.
The resort is beautiful and the views are amazing. The food is about what is expected. The restaurant portions are a bit small, but what do you expect. Its gourmet, right? The bar service was ok but the drinks were terribly weak. It was like pulling teeth to get a strong drink. They were very cheap with their liquor. I started ordering long island ice tea's and they were getting weaker and more sweeter with each one. They truly try and limit your alcohol consumption. When the servers around the pool and beach came to take your order, even when you tip them like I was, they disappeared after about two or three trips. The only way to get a drink after that was to go to the bar yourself. When you watch them make your drinks, they put a tiny amount of liquor in it. When you asked them to make it stronger, they would grab a different bottle which I am almost positive was watered down liquor.
Comment from Hotel Management
Sep 2, 2016 by Customer Service, Hotel Management
Dear Anthony, We appreciate that you took the time to comment about your experience during your last vacation with us. We truly regret to read about the inconveniences you had. Our main objective is to achieve your entire satisfaction. Please rest assure that we are taking your observations with great consideration and that appropriate measure will be taken with the aim of better service, in order to secure the valued service our guests deserved. Thank you for choosing our Hotel Luxury Bahia Principe Cayo Levantado Don Pablo Collection as your holiday destination. Sincerely, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY.

Nice hotel is a paradise

Posted Aug 25, 2016
Pros: relaxing, beach, great personnel
Cons: Bar choices, and more natural juices.
Location: Good place to relax
Hotel is great but the personnel are the greatest.
Comment from Hotel Management
Aug 25, 2016 by Customer Service, Hotel Management
Dear Tony, Please receive a warm greetings from all the staff in our Hotel Luxury Bahia Principe Cayo Levantado, Don Pablo Collection. Thank you for taking the time to write this review of our property and for sharing your experience with other travelers. We would like you to know that your positive feedback is very much appreciated. We look forward to welcome you again in a near future, at Bahia Principe Hotels & Resorts we make your dreams come true. Best regards, Lissa Matos Luxury Bahia Principe Cayo Levantado Don Pablo Collection