- Disliked: Staff & service, property conditions & facilities, room comfort
Awful location and Service
Awful. Location may seem nearby to the attractions but you will need a car and the hotel itself is surrounded by old, abandoned and graffiti stained buildings. Imagine if you was a film maker and wanted to make a movie set when humans were left to waste and civilization was lost - it's that kind of area. But it's not the worst bit. Staff. Normally I don't make requests. I arrive at a hotel, use the room and check out and most times there is no need to speak to staff. However this time there was an issue checking in and required me to make a call. It was a case of making this call and being able to check in or not making the call and having to travel 5 hours in a car back to where I was. As my roaming was not yet activated I asked if I could use the hotel wifi to place a call. It for guests only was the reply three times. I explained the situation and still the staff had no desire to assist with a password. Eventually I was able to use a different persons phone to place the call but even while in the lobby I was told to move. In a lobby while trying to sort out staying here. I saw this hotel because of the reviews and location but after seeing it and dealing with them I would rather go elsewhere which is what we doing id even though our room was paid for and we had every right to stay. The service was bad that we decided not to stay at Vestrum and I urge you all to reconsider.