Outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Elisa

3 out of 5
Hotel Elisa
Beach Road, Sogi, Apia

Reviews

6.4
Rating 10 - Excellent. 21 out of 121 reviews" "
Rating 8 - Good. 29 out of 121 reviews" "
Rating 6 - Okay. 32 out of 121 reviews" "
Rating 4 - Poor. 21 out of 121 reviews" "
Rating 2 - Terrible. 18 out of 121 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Eti

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tua

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Mandy on Feb 12, 2023
Talofa TuaThank you for your review regarding your stay at Hotel ElisaWe hope that you enjoyed your stay with usLooking forward to seeing you again in the near futureGod bless

10/10 Excellent

andrew

Stayed 5 nights in Dec 2022
Response from Mandy on Feb 7, 2023
Thank you for choosing Hotel Elisa. We hope you enjoyed your stay with us looking forward to seeing you again in the near future

10/10 Excellent

RUTA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mandy on Oct 18, 2022
Thank you for choosing to stay with us. We hope that we made your stay a memorable one. Have a blessed week

10/10 Excellent

Su’, Salt Lake City

Business traveler
Liked: Cleanliness, staff & service
Overall, I would consider Elisa in future travels to Samoa of course 👍
Stayed 2 nights in Feb 2020
Response from Rina on Feb 19, 2020
Talofa Su Thank you for your comment regarding your stay at Hotel Elisa. This is much appreciated We are glad that you enjoyed our hospitality We hope to welcome you again in the near future Have a blessed week Kind regards

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast - range of options. The avocados were delicious.
Stayed 3 nights in Oct 2019
Response from Rina on Oct 27, 2019
Talofa Thank you for your comment regarding your stay at Hotel Elisa We are glad you enjoyed your time with us We hope to welcome you back in the near future Have a blessed week Kind regards Hotel Elisa Reservations Team

10/10 Excellent

MOLLY&FOU

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff, close to our venue. Only there for the weekend.
Stayed 2 nights in Oct 2019
Response from Hotel Elisa Reservations Team on Oct 10, 2019
Talofa Molly & Fou Thank you for your comment regarding your stay at Hotel Elisa. We are glad that you enjoyed your stay with us. We wish to welcome you again in the near future. Have a blessed week-end Kind regards

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from Rina on Oct 9, 2019
Talofa Thank you for choosing to stay at Hotel Elisa, and we hope you enjoyed our hospitality. Have a blessed week Kind regards Hotel Elisa Reservations Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, friendly staff
Good location in town, good sized room with sea view. Decent breakfast
Stayed 2 nights in Aug 2019
Response from Reservations on Sep 18, 2019
Talofa Thank you for your comment regarding your stay at Hotel Elisa. This is much appreciated. We hope to welcome you again in the near future Have a blessed week Kind regards Hotel Elisa

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, collaboration, service etc are very acceptable...
Stayed 3 nights in Jul 2019
Response from Reservations on Sep 18, 2019
Talofa Thank you for your comment regarding your stay at Hotel Elisa. We are glad that you enjoyed your stay We wish to welcome you again in the near future Have a blessed week Kind regards Hotel Elisa

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and location was great, the food was alright but either side are exceptional restaurants. The let down was the staff i emailed to organise a shuttle before i arrived and never got a response, asked for a map and they when asking about tours got blank looks so went to the information center and organised them myself and transfer when i left myself. The worst was receiving a 4.30am wake up call which i never asked for and then on check out didnt even get an apology for waking me in the middle of the night.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, view and the pool I think the food was not really good tho
Stayed 3 nights in Apr 2019
Response from Hotel Elisa Reservations Team on May 9, 2019
Talofa Thank you for your comment regarding your stay at Hotel Elisa. This is much appreciated as this is the only way we can improve. We hope to welcome you again in the near future with improved service. Have a blessed week-end Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Elisa was a great find. Whilst not 5 star, it is perfectly fine for a stay in Apia. The rooms were large and spotless, the bar was nice and food was tasty. The service is to be commended with reception staff in particular being extremely with several queries and bookings.
Stayed 1 night in Mar 2019
Response from Mandy on Apr 3, 2019
Talofa Thank you for your comment regarding your stay at Hotel Elisa as this is the only way we can improve our services. . We are glad that you enjoyed our hospitality We look forward to welcoming you at Hotel Elisa in the near future. Have a blessed week Kind regards Hotel Elisa Reservations Team

4/10 Poor

Ias

Disliked: Amenities, property conditions & facilities
Linens, towels, are terrible, fleas found crawling on bed sheets, sliding doors can't locked, Staffs ok, some are very helpiful, been asked for clean towels! We checked out and the towels never brought to our room
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly staff, big and bright room, very poor and chargeable internet connection
Stayed 2 nights in Dec 2018

10/10 Excellent

Gabriekke, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at hotel Elisa, will definately stay again Very clean, comfortable, great staff with a great price & location Cant go wrong with hotel Elisa!!
Stayed 1 night in Oct 2018
Response from Rina on Oct 17, 2018
Talofa Thank you for your comment regarding your stay at Hotel Elisa. We are glad that you enjoyed your stay with us and we hope to welcome you again in the near future. Have a blessed day Kind regards Hotel Elisa Reservations Team

10/10 Excellent

Serah, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here, all staff's are good, always have a big warm welcoming. Love the room. We will be back 👍👍👍
Stayed 3 nights in Aug 2018
Response from Rina on Oct 17, 2018
Talofa Serah Thank you for your comment regarding your stay at Hotel Elisa. We are glad that you enjoyed it and we hope to welcome you again in the near future. Have a blessed day Kind regards Hotel Elisa Reservations Team

8/10 Good

Kiwi, auckland NZ

Liked: Cleanliness, staff & service, room comfort
Would return
Nice hotel. Only 5 mins to town. Staff were the best. So friendly!! Room was perfect for me. Clean and really good size.
Stayed 3 nights in Aug 2018
Response from Rina on Aug 22, 2018
Talofa from Hotel Elisa Thank you very much for your comment regarding your stay with us. We appreciate it as that is the only way we can improve. We hope to welcome you again in the near future. Have a blessed week Kind regards Reservations Team Hotel Elisa

8/10 Good

Jane, American Samoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location within the town area. Friendly staff and crew. Very receptive of their hospitality toward their customers. Thank you for a wonderful stay.
Stayed 2 nights in Jul 2018
Response from Atarina Fui-Devay on Jul 17, 2018
Talofa Jane Thank you for your comment regarding your stay at Hotel Elisa, and we are glad that you enjoyed your stay with us. Hopefully we will see you again in the near future Have a blessed week Kind regards Hotel Elisa Reservations Team

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book now
Perfect for your homebase while exploring

6/10 Okay

Vea , Sydney Australia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice close to town
It was overall a great experience. Convenient that it was close to town, also friendly staff and room size was suitable to my family and I. Definitely would visit again
Stayed 15 nights in Dec 2017
Response from Hotel Elisa Reservations Team on Feb 26, 2018
Talofa, Thank you for your comment regarding your stay at Hotel Elisa. We are glad that you enjoyed your stay with us We look forward to welcoming you again at your next booking Have a blessed week

8/10 Good

VAIS, NZ

Liked: Staff & service, property conditions & facilities, room comfort
GOOD LOCATION CLOSE TO TOWN AND GOOD VIEW TO SEA
VERY SAFE AND GOOD SERVICE. A LOT OF RELAXATION AND DO YOU OWN THING ON YOUR OWN TIME, STAFF WERE REALLY HELPFUL. BREAKFAST IS NICE AS WELL AS DIFFERENT MENU YOU CHOOSE. HANDY TO THE PHARMARCY IN CASE YOU NEED ANY MEDICATION IN A HURRY. CLEAN AND WELL LOOK AFTER ALL TIMES .
Stayed 6 nights in Oct 2017
Response from Hotel Elisa, Reservations Team on Nov 28, 2017
Talofa, Thank you very much for your comment regarding your stay at Hotel Elisa. We loved having you stay with us and hopefully we will get to see you again in the near future. Have a blessed Christmas and a Prosperous New Year Kind regards

4/10 Poor

Ofeira, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
,208 the room i was stay no good..bed cover is dirty smells..not enough towels no wifi..swimming pool no light for night swimming,no bath robes...no good
Stayed 1 night in Oct 2017
Response from Reservations Team on Nov 28, 2017
Talofa Ofeira, Thank you for your comment regarding your stay at Hotel Elisa. We apologise if your stay with us was not what you expected. We will try and improve our services and hopefully you will book with us in the near future. Have a blessed week-end Kind regards

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice seaview and comfort bed
nice to stay but is a bit too expensive and the breakfast cant choose
Stayed 4 nights in Jul 2017
Response from Atarina on Jul 24, 2017
Thank you for your comment regarding you stay at Hotel Elisa. We hope to improve on what you have mentioned Have a blessed day

6/10 Okay

Lia

Dated facilities
Just need to upgrade on linen and maybe some of the room facilities. Dated
Stayed 2 nights in Jun 2017
Thank you for your comments regarding your stay at Hotel Elisa We will try and improve our service and facilities Have a blessed day Kind regards Hotel Elisa

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience near the heart of Apia
We chose this hotel for a convenient overnight stay prior to a 6am flight. The area was convenient and the on-site restaurant was satisfactory. There were also an other couple of restaurant options within about 250m. Room was spacious and basic. Bathroom was adequate.
Talofa Thank you for your comment regarding your stay at Hotel Elisa Hope to see you in the near future Kind regards Hotel Elisa

10/10 Excellent

Serah Faaiuaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here at the hotel was great awesome Team here at the hotel are great.... the service is great
Talofa Serah Hope you arrived home safely Thank you for staying with us We look forward to welcoming you again in the near future Kind regards Atarina Fui-Devay Reservations

4/10 Poor

Tasi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor security, no private car parking, someone stole all 4 wheel caps of my rental car, I paid extra money for that, Also my booking already paid by credit card, I did change the room when I arrived, because the condition of the room, I thought will be refunded or deducted from my new bill, $200 something a night, but no water or milk

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Room with air-condition much better than shared bathroom areas
Response from Reservations on Jan 4, 2017
Talofa Thank you for staying with Hotel Elisa We look forward to welcoming you again in the near future Kind regards Reservations

4/10 Poor

Riah, Nz

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a lot of work
Some rude staff members. Room was budget, ripped floor mats and no house keeping for our room/section. Treat everyone and everywhere in ya hotel facility the same; regardless of rooms bought. Bad experience. Ain't going back.

4/10 Poor

James, Auckland

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap rooms at this hotel are substandard .
The rooms were sub standard to the average tourist. Bed was ok but everything else left a lot to be desired. The hotel was half full but when inquiring about an upgrade, they offered a price (Nearly 4 times what I had already paid) which was above the internet rate. They could have offered a deal and doubled their take for a room rate plus earning some goodwill. I stayed in the room I had paid for. Food was mediocre and overpriced because you could walk next door to the Amanaki for better foods and beer at better pricing.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angry
disgusting

6/10 Okay

Kristen

Liked: Cleanliness
Cheap and Close to town.
I stayed in the budget section of the hotel. It wasn't glamorous and was quiet loud. Fan was nice, and room the was clean. Couldn't ask for much else.
Response from General Manager on Jan 4, 2017
Talofa Kristen Hope you had a good and safe Christmas and start of a new year Thank you for staying with us We look forward to welcoming you at our Hotel in the near future Have a blessed year Kind regards Reservations Hotel Elisa

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was okay. I guess maybe that is why it was cheap.

4/10 Poor

20,Denmark

Disliked: Cleanliness, property conditions & facilities
corchroach on the walls
One night stay in one of the cheapest rooms. The reception and 1st floor looked really promising but then we got out to the cheap rooms. The bathrooms were small and dark and the kitchen smelt bad. Our beds were made neatly, but is was the giant corchroach on the wall that made us not stay one more night!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and nasty
The hotel was the cheapest available so we did not expect much but I would also never recommend this to anyone. The facilities are dirty and basic, I would suggest paying a little (20-40 tala) more to get a place you may want to actually stay for breakfast for!

8/10 Good

Eldwin, Philippines

Liked: Cleanliness, staff & service
Walking Distance from Downtown Apia
Value for money... Great for Transit passenger.
Response from General Manager on Sep 20, 2016
Talofa Eldwin Thank you for staying with Hotel Elisa We look forward to welcoming you at our Hotel in the near future Kind regards Reservations Team Hotel Elisa

10/10 Excellent

Lena , New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel we stay in a cheaper room, but was nice and expected for the price we pay anyway. But we pretty happy and enjoyed our stay. The staff were awesome, very nice and friendly people. Close to town and everything anyway. So I will recommend to anyone and will tell our friends about it.
Response from Rina on Sep 20, 2016
Talofa Lena Thank you for staying at Hotel Elisa We look forward to welcoming you again at our Hotel in the near future Have a blessed day Kind regards Reservations Team Hotel Elisa

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Booking problems
We got there and they had no knowledge of our booking plus we had to pay more when we had already paid for the room. Helpful people though

6/10 Okay

Mareta, New Zealand

Liked: Cleanliness, staff & service, room comfort
Excellent location in town overlooking the park and ocean. Closer to market, restaurant, shops, banks, clubs, bars, beach. Staff were very friendly and helpful. Back section where we were is basic and affordable. Shared bathroom and kitchen area needs an upgrade. New shower curtains, and vinyl maybe? Beds need new sheets and pillows. Be sure to double check your booking and room readiness before arrival. Room wasn't ready when we arrived at 10pm.

6/10 Okay

Palagi Wife, Utah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cheap & clean, but very unorganized staff
The rooms were very comfortable and clean (and cool), but the front desk staff was terrible. They gave away our confirmed and prepaid room, and we had to wait 2 hours for them to get another room ready. They kept trying to charge us more for our prepaid room, even after we had left. The room itself was really comfortable and clean, but the front desk staff was such a nightmare I don't know if I'd stay there again or not.

6/10 Okay

Starr, Oregon

Disliked: Room comfort
Eh...just OK
Cheap sleep and no fuss. The room was old, shabby and basic. Bathrooms were scary and shared down the hall. Room one was at the back in the older section and just had one ceiling fan. Overall it was just OK. There is a restaurant downstairs for dinner and breakfast with pretty good food. Hotel is within walking distance of the downtown and flea market. The sea wall is close by for watching the waves. Took at airport shuttle to the hotel for WST 50 and a taxi to the small regional airport for WST 15.

8/10 Good

Samson, Sydney Australia

Liked: Staff & service
You get what you pay.
Staff were very kind nice & helpful. I would like to say a word of thanks to Reena, Noah & Uaealesi and all the others were wonderful people. Great experience in a new place Apia.Samoa Thanks everybody.
Response from Rina on Sep 20, 2016
Talofa Samson Thank you for choosing Hotel Elisa. We look forward to welcoming at our Hotel in the near Future. Have a blessed day Kind regards Reservations Team Hotel Elisa

6/10 Okay

Louise, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Close to market and main town area.
Good size rooms with air conditioning. Pool adequate, would not give us extra towels for pool. The inclusive breakfast was weetbix and toast. Didn't eat in restaurant, went next door to Amanaki (good price and more open/breeze). Booked and paid on WOTIF months in advance but when we arrived they had no idea we were coming, luckily I had copies of the emails. Taxis are cheap and lots of them so no need to walk anywhere in the heat.

10/10 Excellent

kuru, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room after a hot day outside!
Rate and Room size was right,view we asked for was right, and the service provided by the staff was overall polite and genuine. I have been around other countries famous for their tourism attractions....Hotel Elisa is on par with most. See you next time.

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

Liked: Staff & service
Close to e verything short walk to apia central.
all good! Stayed here 2 years ago will stay again.Staff was very helpful and courteous .

2/10 Terrible

S.S, S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never going back!
At arrival, got given a budget room. This is not stated when we buy online. Room was hideous so we got upgraded. This is not hotel standards. Communication skills are bad! With the upgrade we got free breakfast, there were different menus, we weren't told and was given a menu we had to pay for. Useless! Will not recommend this hotel to anyone. Ended up costing us 700 tala for 3 nights when we paid 180nzd for 3nights. Not a happy customer!