Ratings based on 89 Verified Reviews

2.8 out of 5
52% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2016
Pros: Central to town and close to markets
Room with air-condition much better than shared bathroom areas
Comment from Hotel Management
Jan 4, 2017 by Reservations, Hotel Management
Talofa Thank you for staying with Hotel Elisa We look forward to welcoming you again in the near future Kind regards Reservations
2 out of 5
by A verified traveler from Nz

Needs a lot of work

Posted Sep 19, 2016 on Wotif
Some rude staff members. Room was budget, ripped floor mats and no house keeping for our room/section. Treat everyone and everywhere in ya hotel facility the same; regardless of rooms bought. Bad experience. Ain't going back.
2 out of 5
by A verified traveler from Auckland

Cheap rooms at this hotel are substandard .

Posted Aug 8, 2016 on Wotif
Pros: Not much, but the staff were quite friendly
Cons: Rooms could be upgraded. Some soundproofing may also help.
Location: The hotel has a poll which was kept clean and 2 other hotels nearby gave you a choice of eating places with the Amanaki a clear winner
The rooms were sub standard to the average tourist. Bed was ok but everything else left a lot to be desired. The hotel was half full but when inquiring about an upgrade, they offered a price (Nearly 4 times what I had already paid) which was above the internet rate. They could have offered a deal and doubled their take for a room rate plus earning some goodwill. I stayed in the room I had paid for. Food was mediocre and overpriced because you could walk next door to the Amanaki for better foods and beer at better pricing.
1 out of 5
by A verified traveler

Angry

Posted Jul 18, 2016 on Hotels
disgusting
3 out of 5
by Kristen

Cheap and Close to town.

Posted Apr 27, 2016 on Hotels
I stayed in the budget section of the hotel. It wasn't glamorous and was quiet loud. Fan was nice, and room the was clean. Couldn't ask for much else.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Talofa Kristen Hope you had a good and safe Christmas and start of a new year Thank you for staying with us We look forward to welcoming you at our Hotel in the near future Have a blessed year Kind regards Reservations Hotel Elisa
2 out of 5
by A verified traveler

Posted Apr 19, 2016
The room was okay. I guess maybe that is why it was cheap.
2 out of 5
by A verified traveler

corchroach on the walls

Posted Mar 24, 2016
One night stay in one of the cheapest rooms. The reception and 1st floor looked really promising but then we got out to the cheap rooms. The bathrooms were small and dark and the kitchen smelt bad. Our beds were made neatly, but is was the giant corchroach on the wall that made us not stay one more night!
2 out of 5
by A verified traveler

Cheap and nasty

Posted Mar 15, 2016 on Wotif
Pros: Nothing
Cons: The customer service, the cleanliness, the experience.
Location: You are within 5 minutes walk to the local bus station so that was handy.
The hotel was the cheapest available so we did not expect much but I would also never recommend this to anyone. The facilities are dirty and basic, I would suggest paying a little (20-40 tala) more to get a place you may want to actually stay for breakfast for!
4 out of 5
by Eldwin from Philippines

Walking Distance from Downtown Apia

Posted Mar 13, 2016 on Hotels
Value for money... Great for Transit passenger.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Talofa Eldwin Thank you for staying with Hotel Elisa We look forward to welcoming you at our Hotel in the near future Kind regards Reservations Team Hotel Elisa
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice Hotel

Posted Feb 3, 2016
Pros: The location, easy to find and in the water front of Apia.
Cons: Just maybe just a little bit more comfortable mattresses in the cheaper rooms, lol
Location: Location is great close to town and everything
Nice hotel we stay in a cheaper room, but was nice and expected for the price we pay anyway. But we pretty happy and enjoyed our stay. The staff were awesome, very nice and friendly people. Close to town and everything anyway. So I will recommend to anyone and will tell our friends about it.
Comment from Hotel Management
Sep 20, 2016 by Rina, Hotel Management
Talofa Lena Thank you for staying at Hotel Elisa We look forward to welcoming you again at our Hotel in the near future Have a blessed day Kind regards Reservations Team Hotel Elisa