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Reviews of Orator Hotel Samoa

3 out of 5
Orator Hotel Samoa
Tanumapua Village Alafaalava Road, Aleisa, Apia

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 117 reviews" "
Rating 8 - Good. 50 out of 117 reviews" "
Rating 6 - Okay. 23 out of 117 reviews" "
Rating 4 - Poor. 8 out of 117 reviews" "
Rating 2 - Terrible. 4 out of 117 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Lusia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Didn't like how they set up for breakfast.. The toilet was dirty when we just arrived at the room. The staff was great.
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you for your feedback and much appreciated. We will address this issue to with our housekeeping team.

6/10 Okay

Joanne

Traveled with family
Liked: Staff & service, property conditions & facilities
Staff were very helpful
Stayed 8 nights in Jan 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service
There is a long driveway from the road that leads to the hotel property however there are no road side signs telling you where to turn in so even with GPS it's easy to miss.
Stayed 1 night in Nov 2023

8/10 Good

Rosetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Terira

Traveled with partner
Liked: Cleanliness, staff & service
Loved our stay at the Orator. The staff were so kind. Our dinner was delivered to our room. The breakfasts were great too. The staff were so helpful, as we had left some belongings in our taxi, and they put extra effort into assisting us. As for the property itself, its beautiful. However, it does need some TLC. Apart from that, it was a lovely stay!
Stayed 2 nights in Jun 2023

2/10 Terrible

Lafitaga

Disliked: Staff & service
Our Stay was good breakfast was good .But the Reception Service was terrible.Our first week we ask them if we can extend our stay but No one get bck to us till the day we chk out.So terrible Manger Her Name is Tusi.Really terrible service by her .
Stayed 5 nights in Apr 2023
Response from Manager on May 2, 2023
Thank you for your feedback and much appreciated. We will address this issue to with our Front Desk staff.

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The entrance and reception area of the hotel was impressive but as you walked into the property, the walkways were in need of repair, the rooms were tired and the most disappointing of all was that the swimming pools were out of order and had been for some time (water was green, unlike the pictures on Expedia). The surrounding gardens were nice though and the staff were really nice and tried their best to make us welcome. The food was better than expected, with buffet breakfast included.
Stayed 4 nights in Apr 2023
Response from Manager on May 2, 2023
Thank you for your feedback. We are trying to remove all our photos of our pool pre-covid and we have also since taken away the pool availability and also made not available on the portal with Expedia for a while now. We will be doing our pool renovations this month of May to July. Our hotel is targeting Sept 2023 to have the pool up and running. Hence why we have discounted our villas due to the pool not available.Much appreciated the feedback for the future improvement.

4/10 Poor

Noel and Vicki

Disliked: Cleanliness, property conditions & facilities
The property was fine we were expecting the pool to be swimmable but it was not and you can't be in Samoa with a pool not working
Stayed 2 nights in Mar 2023
Response from Manager on May 2, 2023
Thank you for your feedback and much appreciated

6/10 Okay

Aaron

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It should be made clear that our issue is less about the property and more to do with Expedia disingenuous advertising of its current amenities status. We understand and believe that the property owners have articulated to Expedia to update their profile accordingly, and Expedia have failed to do this. The property owners graciously gave us a full cash refund of what they received from Expedia - and I will be pursuing Expedia to return the commission they receive to me as well. I do not believe Orator was at fault, I believe Expedia was.
Stayed 3 nights in Jan 2023

4/10 Poor

FREDERICK

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 9 nights in Jun 2022

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place DEFINITELY DID NOT look like what was advertised online. The place as a whole looked very run down despite the fact that we saw many staff onsite. There were ants all over our room especially in the shower/bathroom area. We found a dead cockroach on the floor of our shower. It felt unsanitary to stay there and from the moment we walked through our room door, there was a foul smell that lingered for the duration of our 5 night stay.
Stayed 5 nights in Feb 2020

10/10 Excellent

BELDOR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I will say this.. the staff is the definition of Customer Service! We were treated with the utmost respect and care that is not normal from where im from, sadly. So amazing work to all staff! When we checked in we were greated with fresh orange juice and had two staff members carry all our luggage to our Villa. The room was just right for me and my family consisting of 4 others. Free breakfast everyday, I enjoyed the daily change up of the warm foods! We ordered food from the resturant and like others was not happy at all about the waiting time as being served almost an hour after ordering is "normal".. great food nonetheless! My daughter had a little mishap that required attention from staff and they attended and went above and beyond to make her feel better - even going as far as buying her a gift and giving us as a family of 5 a free lunch voucher - so damn amazing to the team for that! All in all, we enjoyed our time here. When we do visit Samoa again were set to stay again solely because of the Customer Service provided! Keep it up guys, you all are doing a great job. Thank you for having us - The Columbo Family.
Stayed 6 nights in Nov 2019

10/10 Excellent

Mike, NZ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens. Friendly helpful fun staff. Shallow kids pool as well as adult options. Great breakfast.
Stayed 2 nights in Sep 2019
Response from Management on Nov 13, 2019
Thank you very much for feedback and enjoy your weekend

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Beautiful environment with a lot of natural plants.
Stayed 4 nights in Aug 2019
Response from Orator Hotel on Sep 21, 2019
Thank you very much for feedback and enjoy your weekend

6/10 Okay

Diiiine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
So much greenery everywhere & it makes it so beautiful. I also love the walkway to the villas. Even the entrance into the hotel is beautiful. Just beautiful. They just need to work on the cleanliness of the rooms. There are insects... ants & the bedsheets need to be cleaned. If there are stains that can’t be washed out, get news ones!!!
Stayed 4 nights in Jul 2019
Response from Orator Hotel on Sep 21, 2019
Talofa Lava Thank you for review and will forward your complain with regards to linen to Housekeeping Supervisor. Blessed Weekend

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jul 2019
Response from Fani on Jul 30, 2019
Thank you for your feedback, do not hesitate in letting us know if you have any queries regarding your stay. Thank you, RESERVATIONS

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from RESERVATIONS on Jul 30, 2019
Thank you for your feedback, please do not hesitate in letting us know if you have any queries or detailed feedback which would help us greatly appreciate it. RESERVATIONS.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orator Experience June 2019
It was Excellent. The villa, pools, food, and service was GREAT, thanks to staff and faculty💖 I will be back!
Stayed 4 nights in Jun 2019
Response from Fani on Jun 30, 2019
Thank you for your feedback. We are happy to hear you enjoyed yourself here with us at Orator Hotel. Fa'afetai tele lava.

8/10 Good

Naani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, gardens and location. Pool very nice but needs a paint & was missing a ladder in the main part to get yourself out..? not sure why. Clean and tidy, fales very comfortable,gardens and planting lovely but some things a little bit random, like the pots etc and lacked a bit of style direction. The lobby had big high tables next to the low couches, big strange. good price. the breakfast offered could be to a much better standard. Nicer presentation of food, the table was not laid out very well, it just was'nt fit for purpose and the crockery/cutlery needs updating, selection was a big average, but you pay for what you get I suppose. The staff were super friendly and helpful! We ate at other places a lot but the couple of times we got bar food it was super super yummy so good job team.
Stayed 2 nights in Apr 2019
Response from Reservations on Jun 11, 2019
Thank you, we appreciate your comments and feedback

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The villas are very roomy and surrounded by all sorts of tropical flowers, all staff are very friendly
Stayed 9 nights in Apr 2019
Response from Reservations on Jun 11, 2019
Thank you, we appreciate your review

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff. Clean pool, spacious rooms and quite setting. Lunch/dinner in the restaurant could be improved.
Stayed 7 nights in Apr 2019
Response from Reservations on Jun 11, 2019
We appreciate and value your feedback

6/10 Okay

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One Night Too Long in Apia
The lobby is beautifully presented as are the grounds (although they could have turned on the ceiling fans in the lobby). The carpark is pretty rough though. The staff are very welcoming and friendly. My room had both A/C and a ceiling fan but not all rooms had both, I noticed. The room did not have a key which was a bit of a worry, but they said they'd get one from the cleaning staff, but it never appeared. The water pressure in my room was great - no hot water water. Friends next door had no pressure but hot water! I had to send a fried chicken meal back to the kitchen as some pieces of chicken were poorly cooked. They offered to cook it again but did not offer to delete it from the bill. There was a curtain miss from the full-length window beside my bed. Wifi wasn't cheap either. Great pools!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel is in need of some renovation around the pool and dining area and the rooms need proper maintenance work, not just temporary fixes. It is in a peaceful setting, the rooms are good size, the staff are friendly, and the food is good, although breakfast fairly average. If the owners give the place a bit of a facelift then you could say it is a value for money hotel.
Stayed 4 nights in Mar 2019
Response from Regards Management on Apr 9, 2019
Talofa lava Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests

8/10 Good

Jess, Apia, ws

Traveled with family and small children
Liked: Cleanliness, staff & service
Checking in was no problem. The girl at the front desk was very polite and prompt. I was checked in in about 10 minutes. She even walked to our room to turn on our ac. The room was clean. But when we got there, we had no curtains in front. No problem because we had to drop off a family member and asked that they hang them while we were gone. Which they did. We came back and relaxed. The porch has beautiful gardens in the front but make sure you have mosquito repellent if you’re not used to them. The room was very clean. Fully stocked. Huge bathroom but it’s not a complete door so people in the room can hear what’s going on in the bathroom. The tv was not working but someone came out to fix it later in the evening. The pool is nice. But i cut my foot on it. The floor is pretty rough and looks like it needs some tlc. Parts of it were worn down to brown. So if you see brown spots in the pool, it’s not dirty. The breakfast buffet was very limited. Only cereal, fruits, toast, muffins and they ask you how you want your eggs. And then of course coffee and juice. We ordered room service and I went down to order for it to be delivered. They called and told me that one of the items I ordered wasn’t available so instead of refunding us, we had to order stuff to make up the amount of the item not available. When we left the next morning, housekeeping came and cleaned our room, against our wishes which I thought was odd. They charged me for a wet bed and stained pillowcases upon check out
Stayed 2 nights in Feb 2019
Response from Regards Management on Feb 20, 2019
Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very nice hotel experience. The Orator looks like it was once a 5 star resort but is a bit dated now - the swimming pool tiles have started to come away and it doesn't quite look like the pictures anymore but it's still very nice, probably a 3.5 - 4 star these days. The staff are friendly and helpful, beds super comfortable and it's nice and close to Apia. Great breakfast :) The only real downside is the shower, it was either boiling hot or cold, nothing in between. Not a big deal as a cold shower is quite nice in Samoa, but would've been nice to have a slightly warm one sometimes.
Stayed 3 nights in Jan 2019
Response from Management on Jan 21, 2019
Talofa lava Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

8/10 Good

Verified traveler

Liked: Staff & service
Convenient location, easy access to town,shops and airport
Stayed 15 nights in Dec 2018
Response from Management on Jan 21, 2019
Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2018
Response from Management on Jan 21, 2019
Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifull enviroment and very quite place,food excellent
Stayed 2 nights in Nov 2018
Response from Management on Jan 21, 2019
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 Good

Herbert john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and friendly people and shows polite and resp
Stayed 7 nights in Oct 2018
Response from Management on Jan 21, 2019
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

6/10 Okay

Sisi

Disliked: Staff & service
Room for improvement!
Customer service was NOT great! Tea/Coffee making area should be made available for guests to make a 'cuppa' when they want to rather than having to wait for a slow waiter to get one for you. The room was poorly serviced. The bathroom shampoo and conditioner and soaps were not replenished each day; especially given there were a few of us in one room - they didn't cater to the number of guests. The toilet had not been cleaned since the day we checked in which I expected to be cleaned daily as part of the cleaning service. We had to ask for the right amount of towels for the amount of people in our room which is something they should have already sorted out based on the reservation made. Beach/Pool towels were not readily available to guests and again we had to ask for them. They did not promote their dinners at all - in fact there no promotions of anything at all. They could have sold some dinner reservations or room service meals if they had put some effort into promoting it; or promoted tourism within Upolu if they knew the tourist attractions in the area etc. Lots of missed opportunities to sell and promote products and services for the hotel as well as local businesses etc. They had a chalk board advertising the spa but again, there was no push or sell. We ordered food by the pool and there were cats eating our food when we went for a swim. There shouldn't be any animals allowed in hotels unless on a leash and with their owner..not hygienic at all.
Stayed 4 nights in Oct 2018
Response from Management on Jan 20, 2019
Talofa Sis Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean; lovely gardens, peaceful
Great place to stay away from the hustle and bustle of Apia but still close enough to get around...beautiful gardens and lots of spaces to enjoy around the hotel...pool is a real bonus for families. Shower a great bonus and rooms cleaned every day. Thank you.
Stayed 6 nights in Sep 2018

6/10 Okay

Rowina p, Auckland

Staff issues
It was okay. Staff responsible for cleaning the rooms & restocking supplies could do their job better. Overall staff pleasant. Breakfast satisfactory. It would have been nice to see scramble eggs & bacon, tomatoes some mornings. Salome who was there to do breakfast was lovely.😊😊
Stayed 3 nights in Sep 2018
Response from Management on Oct 8, 2018
Hi Rowina Thank you for staying here at Orator. We appreciate your feedback. Looking forward for a return stay here at Orator Hotel.

8/10 Good

Christine, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel feature = STAFF
Enjoyed 8 days at this hotel, staff was amazing, very accommodating! Would definitely stay there again!
Stayed 8 nights in Aug 2018
Response from Management on Jan 20, 2019
Talofa Christine Thank your for your staying here at Orator Hotel. We appreciate your feedback. Looking forward for a return stay here at Orator Hotel.

6/10 Okay

FRED, Las Vegas

We made two reservations on Expedia for this hotel. The first one we booked for TONIGHT which happened to be a day earlier than the current date so we lost one of our nights. This cost us 125.00. Then we made a second room reservation for the following night and the site said 110.00 per night when we paid for the reservation it changed to 220.00 and confirmed the reservation without being able to cancel the charge. We wound up not using any of these reservations because the hotel was over an hour drive for our crew arriving late in the evening after flying a 10 hour delivery flight of a small aircraft to Faleolo. So we basically wasted 500.00. The hotel chose not to honor the first night date switch. Too bad. We rated the hotel neutral as we did not actually stay there
Stayed 1 night in Sep 2018

10/10 Excellent

Tanya, from new Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pools and gardens. Tropical paradise.
Fabulous staff, so very helpful and friendly. Great breakfast, always different. Stunning tropical gardens, 10 minutes a way from the city. Would recommend highly. We loved it!!!
Stayed 7 nights in Aug 2018
Response from Management on Aug 26, 2018
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 Good

Jason

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2018
Response from Management on Jan 20, 2019
Talofa lava Jason Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Murphy, Australia and NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overall, close to town and nearby natural sights. Very peaceful, private and reasonable overall costs. We rate the free breakfast as very good, dinner menu and food was not so good and the pupu was oily and should not be served at all. The whole staff were beyond awesome; friendly, attentive and always welcoming,,,,,bravo to them. Thanks and keep it up Orator owners/management cos we're coming back.
Stayed 7 nights in Jul 2018
Response from Reservation Manager on Jul 19, 2018
Talofa lava Murphy. Thank you for your review and it a pleasure having you stay with us at Orator Hotel any feedback is great feedback and we can only get better looking forward to having you come back to Orator Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Staff excellent.
Hotel needs a coat of paint.Food not so good.Stray cats looking for food. Rooms comfy.Hot water off then on. Tv not working. Staff friendly helpful and smiling. Service can be slow.But that is Samoa. Gardens lush and beautiful
Stayed 6 nights in May 2018
Response from Reservation Manager on Jun 1, 2018
Firstly I would like to thank you for taking the time to advice of your recent stay at Orator Hotel. It is only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I so extend it with all sincerity. This is level of service is certainly not acceptable and will be addressed with the concerned party. Again, please accept my apology and I hope that this hasn't put you off a return stay with us again.

8/10 Good

Tony, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very quiet place. Staff very helpful.
I really enjoyed my time at the hotel. Staff are very friendly and helpful.
Stayed 4 nights in Jul 2017
Response from Management on Aug 5, 2017
Talofa Tony, Thank you for your review and we will forward to our staff. regards

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrible experience
Worst experience ever. They got our room wrong, transferred us to a Villa with dirty towels which had ants all over them, a TV without a remote. Unfriendly staff. Will never stay there again.
Stayed 2 nights in Jul 2017
Talofa Rosa Ah Loe Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

4/10 Poor

annonymous, syd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff were staring rudely when i was walking to my car, felt very uncomfortable

8/10 Good

Lopeti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend...
Great friendly place to stay with very warm and professional staff. The Orator was a terrific place to stay and would absolutely love to stay there again. Only 10mins away from town but far enough away to feel you're in your own idyllic island.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time and not the last
This is the second time i've been to the Orator and I've not yet had a bad experience. The property is a very well kept and professional environment with a big space to relax enjoy a real itropical holiday

8/10 Good

Cinthea, Melbourne, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Right from check in the staff were helpful and went above and beyond normal customer service for our children.

8/10 Good

sarah, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in paradise
Super relaxing hotel, beautiful gardens, spacious pool area, charming villas in the local style and the best staff ever. This is the perfect hotel for those who want to unwind....definitely not for those who need to be close to the action.

8/10 Good

Matakana Family, Matakana nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous gardens and fantastic food. great staff.
This place has really fantastic gardens. the rooms are pretty good too. Its a reasonable price. the chef has to be applauded as the meals are really fantastic. The fish dishes especially. Close to town and very quiet. Lots of mozzies though so be prepared. Would definitely stay again.

6/10 Okay

Joan, Colorado

Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful grounds.
When you enter the Orator the staff is very welcoming and the grounds beautiful. However, some of the furniture in the room was a bit tired and the lighting poor. The pool area was clean, but many of the lounge chairs were falling apart and for some reason, graffiti on pool tiles. Stray dogs are an issue in Samoa and there were two friendly ones hanging around when we were there. Since the custom of the country is to kick your shoes off before entering a residence we did so at the hotel to our free standing falle. In the morning a pair of brand new sandals were missing. The staff found them, but they were chewed up by the dogs. The hotel didn't offer to compensate us for the ruined shoes. We didn't mind the dogs, but felt that the staff should have warned us about keeping shoes inside. The restaurant was just ok.

10/10 Excellent

Palagi Wife, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay!
Gorgeous resort with comfortable villas and delicious food! Had a problem with the air conditioner in our room and the staff relocated our things while we were away so it was no trouble for us at all. Will definitely go again!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Gardens
Wonder stay at the Orator. Friendly staff. Kids enjoyed the entertainment at reception area during the morning. Great garden and swimming pools.