Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Toronto
Excellent secluded hotel in Borovets ski resort!Posted Sep 15, 2015
Pros: Very clean, new hotel facilities and friendly staff.
Cons: I was perfectly satisfied with the hotel.
Location: Located near the ski hills at Borovets ski resort and many little stores and restaurants about 1 mile away.
I stayed at this hotel for 3 nights with my cousin in early fall. The hotel staff is fully bilingual (Bulgarian and English), polite and very helpful. The hotel is made up of 3-4 separate buildings. The main building houses the reception, restaurant and other facilities while the other buildings house the rooms and apartments. The whole area is well-landscaped and is lit at night. The apartment I stayed at was very clean and in perfect order. Housekeeping was excellent and we were provided with very fast Wifi service. When the hotel is not busy, you get a-la-carte breakfast in the dining hall. When it's busy, you're offered the standard buffet. The hotel is surrounded by a pine forest so it's very quiet at all times. There is also free parking available above or below ground.
for Getaway With Friendsby A verified traveler
Won't return due to terrible waiting staffPosted Mar 10, 2015 on Hotels
Expensive faraway from town terrible waiting staff! Lovely handyman though
for Everyoneby A verified traveler from Sofia
Nice hotel, good staffPosted Mar 2, 2015
Cons: Improve the room cleaning service; The complimentary tea and coffee could be provided every day; Take better care of the hotel's surrounding areas.
Location: Great skiing and snowboarding in winter, hiking and relaxing in summer
Nice hotel overall. Rooms are spacious, new and comfortable. Underground parking is big. Food is adequately good too. Breakfast starts at 7h30 and gives you plenty of time to relax after eating and you can still get to the Gondola early. In contrast, in Borovets, most other hotel's breakfast services starts at 8h00. The shuttle service to and from the Gondola is every 30 minutes and always on time. My only complain is with the room cleaning service: I stayed for 6 days and the veranda was never cleaned, not once; the complimentary tea and coffee bags are provided one time only, at checkin; the floor was never wiped (even in winter I like to walk barefoot in the room and my feet's soles were getting black after a few steps). I would also like to suggest the hotel to better look after the hotel's surrounding areas, although this is the task of the municipality. This will give an overall better impression of the hotel's localisation.
by A verified traveler
Nice hotel but poor kitchen and service staff.Posted Feb 5, 2015
The hotel and its facilities are actually quite nice. It is located a few minutes drive out of my he Borovets town center but the hotel has a free shuttle that takes you there and back which is okay. The front desk staff was very friendly and helpful but the service staff at the bar and restaraunt were not very pleasant. They often did not have things listed on the menu but never offered and explanation or apology. The first dinner we had there was amazing. Two days later we ordered the same meal and it was absolutely horrible and not at all as described on the menu. When we asked the waiter why it was so different he said that it was a different chef. When asked why the pasta was a different type than on the menu, he said it was the Bulgarian version of it. When asked about the lack of sauce he said the chef ran out of cream. Then he just walked away from the table. No apology or chance to order something else. The same staff works the bar and restaraunt at night and then takes care of breakfast again in the morning so they seem very tired and overworked. It made the dinning experience there very unpleasant.
for Business Travelersby Stefan from Sweden
Great HotelPosted Aug 7, 2014 on Hotels
I stayed at the Euphoria for 4 nights. It was during summer so I was pretty alone but there is not much I can complain about. It was a great experience.
for Familiesby Japnese man from Ruse,BULGARIA
Nice hotel but----Posted Jul 29, 2014 on Hotels
As it's a very nice hotel but there are no shops nor restaurants in the walking distance. If you go there by your car, you will have no problems. But if you go to Brovets without cars, it's much better to stay Hotel Rila, because it's in Brovets center and there are many restaurents and shops around it.
for Getaway With Friendsby A verified traveler
Posted Jun 6, 2014 on Hotels
for Business Travelersby A verified traveler
매우 청결하고 조용함Posted Jun 2, 2014 on Hotels
적은 비용으로 4성급 호텔같은 리조트에서 수영장, 사우나, 산림용 귿을 모두 즐길 수 있으며 룸이 아주 넓고 청결하였으며 대만족이었음. 다만 접근성이 좋지 ㅇ낳아 찾는데 조금 고생하였음.
for Couplesby Adam C. from New York City
Nice hotel but a bit far from the Borovets actionPosted Aug 31, 2013 on Hotels
New hotel with all the modern amenities. Large clean room, if a bit sparse/without character. Courteous service, albeit didn't go out of their way to be helpful with bags. We visited the hotel during August so it felt like a ghost town. I assume no more than 5% of the rooms were occupied. The hotel is located one to two miles away from the center of Borovets (and the gondola up Musala) so a car is necessary. While they are older and the rooms of a lower quality/standard compared to Euphoria, the Rila and Samokov are better located.
for Everyoneby Kim from Aberdeen, Aberdeen City, UK
Excellent hotel - shame about location.Posted Apr 28, 2013
Pros: Luxurious feeling of the hotel.
Location: Not ideal but I think this contributes to why you get such great value for money.
Very nice hotel. Excellent value for money. The rooms were spacious and in good condition. The staff were very helpful. The spa was lovely. We were very lucky that our group of 8 were almost the only guests so often had the spa or the bar area or the restaurant to ourselves. The only let down of this hotel is its location. It is a distance out from Borovets. If you do not mind getting taxis or braving the walk (only route is down the road with no footpaths) then this should not detract from the hotel. The hotel does provide a free shuttle bus back and forth from Borovets while the ski lifts are running. Unfortunately, the last shuttle bus meets the last lift down so the option to stay for apres ski in Borovets after the last lift is not available if you would like to use the shuttle bus service. This is a good excuse to return to the hotel and take advantage of the spa for a few hours after a long day skiing though.